As an experienced technologist with a solid history of success in Business Processing and Infrastructure Technology Outsourcing (BPO & ITO) environments, I help enterprises enhance operational efficiency by ensuring the smooth day-to-day function of critical business services, and by providing strategic technology counsel and solutions to move companies forward.With an extensive background in implementations and cloud-based platform integrations, I develop programs and initiatives that improve business operations. Additionally, I build and lead teams that meet and exceed designated goals and expectations. My competence enables me to develop high–impact, cost–effective solutions resulting from proven technologies and quality initiatives. I rely upon a consultative approach to people and decision making. I create sound roadmaps for companies that will evolve effectively to achieve global goals.I believe successful technology management is effective service management. I excel at the art of managing, and exceeding, the expectations of your customers and your business by minimizing disruptions, delivering solutions, and prudent cost management. I readily incorporate data, metrics, and technology in support of performance management.My greatest satisfaction comes from working with smart, creative people to deliver quality services and solutions. My management style is focused on the shared success of the team, achieved through mentorship, effective delegation of duties, transparency, and accountability.Resource Management, Customer Support, Network Security, Analytics, Enterprise Architecture, Budgeting, Proposal Evaluation, Policy Development & Administration, Project Coordination, Staff Development, Security Compliance (HIPAA, SOC, PCI), Data Privacy.