Stephen Gerney Email & Phone Number

Raleigh-Durham, North Carolina Area

Responsible for gathering and consolidating the future resource demand for all in scope services. Having a finger on the pulse of today’s and future business requirements.Implemented an efficient, effective enterprise-wide forecasting and demand management process delivery model with the Service Provider/s and business users. - Via continual improvement our team reduced the process time of 45-60 days down to 5-10 days.Maintained a holistic view of work intake, available resources, and Service Provider’s ability to meet demand.Utilized Power BI dashboard reporting to assist IT leadership with insights on resource capacity and managing to to budget constraints. These dashboards brought together data from timesheets, Incident/Change ticketing and financial sources.

Research Triangle Park, Nc

Supported outsourced clients web hosting environments in the role of Service Delivery Management for over 2,000 servers each respectively.Matrix management delivery teams across Wintel, Unix, VMWare, Citrix, Distributed Database, Middleware and operations teams.Incident and Change ticket management collaboration with customerFinancial Cost Analyst- manage /mitigate financial cost escalationsSecurity Compliance Manager- Managing/mitigating non-compliance issues across delivery teams- Interface between audit teams and delivery teams to ensure accurate informatian is requested and provided.Asset Management- Software inventory and license management which included spend analysis versus contract and ordering- Hardware inventory managementBilling- proper tracking of billable items to provide as input to invoice process. This entail the need to understand the correct billable units and tie back to signed agreements with the customerService Level Reporting of system availability

Poughkeepsie, Ny - Boulder, Co - Research Triangle Park, Nc

As Business/Cost/Data Analyst I focused on analysis of Labor, Hardware, Software, facilities in support of both internal and external customers to ensure financial targets were met. Reporting was to customer and executive level management.As a Performance/Capacity analyst I was engaged with interpreting workload drivers and how they impacted the hardware required to meet service level agreements. I also provided executive level reporting and guidance with input to the financial planning process.

400 Hartman Rd, Hughesville, Pa

As a Field Research Analyst I perform feasibility studies for the retail industry. These include analysis of demographic data for target areas in comparison to similar areas across the country. This analysis is for proposed new centers, existing centers or for specific retailers. This work is contract based only as requested by GREG.

Bachelor’S Degree, Mathematics, 3.62

Statistics And Regression Analysis, A

Graduate level courses taken in support goal of moving into Data Analytics