Stephen Hales

Stephen Hales Email and Phone Number

Systems Experience Manager - Technology Customer Delivery at T-Mobile @ T-Mobile
bellevue, washington, united states
Stephen Hales's Location
Overland Park, Kansas, United States, United States
Stephen Hales's Contact Details
About Stephen Hales

Stephen Hales is a Systems Experience Manager - Technology Customer Delivery at T-Mobile at T-Mobile. He possess expertise in call centers, telecommunications, wireless, management, vendor management and 9 more skills.

Stephen Hales's Current Company Details
T-Mobile

T-Mobile

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Systems Experience Manager - Technology Customer Delivery at T-Mobile
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
Stephen Hales Work Experience Details
  • T-Mobile
    System Experience Manager - Technology Customer Delivery
    T-Mobile Aug 2000 - Present
    Overland Park, Kansas, United States
    Retail Support
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  • Sprint
    Business Systems Analyst Ii
    Sprint Dec 2012 - Apr 2020
    Overland Park, Ks
    Provided support for Customer Care and Retail Store locations including Sprint Postpaid, Prepaid Boost, Virgin Mobile, USA & Assurance Wireless. Supported the integration for the merger of T-Mobile with Sprint.
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  • Sprint/Nextel
    Project/Program Manager Ii
    Sprint/Nextel Mar 2006 - Dec 2012
    Overland Park, Ks
    Provided support for Customer Care call centers. Specializing in Call Center Communication, Identity Management and Reporting.
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  • Sprint Nextel
    Client Support Specialist Iii
    Sprint Nextel Oct 2005 - Mar 2006
    Kansas City, Missouri Area
    Enterprise helpdesk supporting clients with computer software and hardware.
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  • Sprint
    Technician Ii
    Sprint Jan 2001 - Oct 2005
    Lenexa, Ks
    Delivery of hardware and software system support for Sprint global call centers. Provided triage for all Sprint call center desktop computers in the sales enviornment. Troubleshooting operating systems, system sales software, CTI and identity management issues.
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  • Sprint
    Telesales Agent
    Sprint Mar 2000 - Jan 2001
    Lenexa, Ks
    Technical Sales agent specializing in sales and marketing of ION (Integrated On Demand network product to customers in a Telesales environment.
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  • Capitol Federal Savings Bank
    Mortgage Processor
    Capitol Federal Savings Bank Sep 1998 - Mar 2000
    Overland Park, Ks
    Delivery of high volume mortgage loan processing for the regions mortgage leader. Specialized in credit review and document preparation for presentation to underwriting.
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  • Capital City Bank
    Accounting Clerk Iii
    Capital City Bank Jun 1995 - Sep 1998
    Tallahassee, Florida Area
    Responsible for asset management, financial statement preparation and regulatory reporting.
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Stephen Hales Skills

Call Centers Telecommunications Wireless Management Vendor Management Enterprise Software Program Management Call Center Process Improvement Cross Functional Team Leadership Hardware Troubleshooting Integration Wireless Technologies

Stephen Hales Education Details

Frequently Asked Questions about Stephen Hales

What company does Stephen Hales work for?

Stephen Hales works for T-Mobile

What is Stephen Hales's role at the current company?

Stephen Hales's current role is Systems Experience Manager - Technology Customer Delivery at T-Mobile.

What is Stephen Hales's email address?

Stephen Hales's email address is sg****@****aol.com

What is Stephen Hales's direct phone number?

Stephen Hales's direct phone number is +191346*****

What schools did Stephen Hales attend?

Stephen Hales attended Icon Technical, Tallahassee State College, Welch College.

What skills is Stephen Hales known for?

Stephen Hales has skills like Call Centers, Telecommunications, Wireless, Management, Vendor Management, Enterprise Software, Program Management, Call Center, Process Improvement, Cross Functional Team Leadership, Hardware, Troubleshooting.

Who are Stephen Hales's colleagues?

Stephen Hales's colleagues are Tabita Rubio, Andrea Singh, Brian Segebart, Joyce Webb, Jacob Reasoner, Patrick Ni, Ed Labra.

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