Assisted team in developing Spirited Service training material and implemented supervisor rollout portion. Enhance team member relationships by recognizing them for a job well done. Responsible for verifying jackpot’s over $10K. Responsible for annual evaluations of Supervisors. Responsible for application and analysis of department stat’s and analytical tools. Responsible for training, coaching, and progressive discipline of Supervisors.

Acting as Manager on duty for swing shift two days per week. Makes sure all customers are satisfied by using Boyd Style techniques. Improves B on Brand scores by implementing customer service initiatives. Responsible for verifying jackpot’s from $3K - $10K, and processing jackpot’s over $10K. Responsible for periodic evaluations of direct reports. Responsible for application and analysis of department stat’s and special projects. Responsible for training, coaching, and progressive discipline of slot floor person’s.

Responsible for: Host Productivity Analysis, Player Development Progress Assessment, Independent Agent Commissions, VIP Customer Analysis Trends, Market Stats, Daily Reinvestment Audit, and various management reporting.

* Prepared monthly and quarterly reports and analysis under the supervision of the Executive Director of Financial Planning for the CFO and other top executives of MGM Grand and MGM Mirage corporate.* Two years of budget experience with the following departments: Retail, Advertising, Property Operations, G&A, and Capital.* Experience supervising Hotel and Casino Accounting on a daily basis for the production of the Daily Operating Report (DOR).* Worked on developing business rules for the DOR automation project with corporate IT. The project entailed transitioning the DOR into Cognos 8 for corporate-wide uniformity.* Supervised the production of Casino Special Event Analyses for executives by working with other properties and departments to ensure profitability and the accurate forecast of future events.* Supervised the auditing and control of international Allowances by coordinating between the Casino Cage, Credit and International Marketing executives as required by Sarbanes Oxley.