Stephen Hedges Email & Phone Number

Michigan City, Indiana

Michigan City, Indiana

Assisted team in developing Spirited Service training material and implemented supervisor rollout portion. Enhance team member relationships by recognizing them for a job well done. Responsible for verifying jackpot’s over $10K. Responsible for annual evaluations of Supervisors. Responsible for application and analysis of department stat’s and analytical.

Michigan City, Indiana

Acting as Manager on duty for swing shift two days per week. Makes sure all customers are satisfied by using Boyd Style techniques. Improves B on Brand scores by implementing customer service initiatives. Responsible for verifying jackpot’s from $3K - $10K, and processing jackpot’s over $10K. Responsible for periodic evaluations of direct reports..

Responsible for: Host Productivity Analysis, Player Development Progress Assessment, Independent Agent Commissions, VIP Customer Analysis Trends, Market Stats, Daily Reinvestment Audit, and various management reporting.

* Prepared monthly and quarterly reports and analysis under the supervision of the Executive Director of Financial Planning for the CFO and other top executives of MGM Grand and MGM Mirage corporate.* Two years of budget experience with the following departments: Retail, Advertising, Property Operations, G&A, and Capital.* Experience supervising Hotel and.

M.B.A., Management Information Systems, General

B.S., Finance