Stephen Henson Email & Phone Number

Tulsa, Ok, Us

Bristow, Oklahoma

Veterans support and VA assistance/Post Commander support

Tulsa, Oklahoma Area

Sapulpa, Oklahoma

Recruit, train and assess drivers and their qualifications as per driving laws. Coordinate with drivers, staff and management to hold meetings and resolve issues. Maintain costs and profits within the budget. Manage records of personnel, expenditures and of government rules and driving regulations. Coordinate on a regular basis with transportation staff and authorities on PUC, DMV certificates and in case of accidents. Assess buses and drivers, manage maintenance and arrange for quality vehicles and personnel when needed. Arrange for onsite periodical inspections of vehicles in use. Develop amiable, genuine and supportive relations with drivers on a personal and professional level and collaborate with other departments to solve their problems. Coordinate with drivers to Ensure timely pickup and delivery. Keep abreast with latest technologies to enhance company output. Keep track of driver hours and miles in coordination with Load Planners to achieve maximum productivity in given hours. Address driver communications and provide required data to drivers. Adhere to federal norms for revenue generation while dispatching freight. Aid in cost cutting by organizing timely emptying of loaded trailers and parking, and address problems promptly. Coordinate with team leader to manage driver pay, bills, security and home time, and assess availability of re-power.

Assist client in configuring and setting up MUNIS applications.Review initial data conversion and communicate conversion status to conversion analyst.Provide training to client staff on administration and use of MUNIS applications.Provide go-live assistance to client.Prepare class documentation and teach live or web-based classes.Conduct business process reviews and gap analyses and prepare related written reports.Financials

Responsible for setting goals, monitoring results, appraising performance, and providing counseling, training, and coaching to foster improved performance of call center staff.Develop knowledge of programs, promotions and policies through interaction with IMG Account Director and Call Center Management to provide clear objectives to call center staff.Analyze departmental and individual educational and training needs to determine need for new training programs and/or modifications to existing programs.Develop training and other education material and programs to enhance call center staff performance.Assess training effectiveness through tracking log, monitoring, testing and evaluating customer service and sales metrics.Work closely with IMG Account Director and Call Center Management to ensure program goals are met.Executing and enforcing retention initiatives.Support Site Directors in motivational activities.Coaching and mentoring.

Provided short range air defense for forward movement elements of my designated task force.

Business, Telecommunications

Business

Education record