Steve Howe Email & Phone Number

Charlottesville, Va, Us

Austin, Texas, Us

Clearwater is the benefits platform for independent workers and the companies that empower them. With Clearwater, companies and independent workers get access to a transparent and open marketplace with revolutionary health plans at the best price.

Austin, Tx, Us

• Officer responsible for all software development, sustaining engineering, Information Technology and MSP teams; conducting strategic planning, talent recruitment, vendor evaluation, contract negotiation, policy and process refinement, program management, budget forecasting, mentoring and executive sponsorship.• Represented all IT during an acquisition by Unilever, including due diligence, architecture and security reviews.• Executive sponsor and IT lead of a NetSuite ERP implementation across 4 sales channels and two 3PLs, covering vendor selection of consulting firms including SOW negotiations and contractor mgmt, migrating item master and inventory mgmt systems; resulting in increased COGS accuracy, integrated purchase orders / transfer orders / RMAs / item receipts, expanded Celigo integration layer, and better automation and business process.• Proposed CRO tests, first-party data collection tools, and DTC personalization including Amazon Personalize ML recommendations and personalized rankings, resulting in +12% add to cart events and increased conversions.Acquired by Unilever, April 2021

Austin, Tx, Us

• Executive Committee member responsible for all software development, SaaS strategic planning, integrations, managing contractors, and project execution while partnering closely with Marketing, Finance and Operations.• Launched a new Amazon FBM/FBA integration and personally managed the Amazon sales channel resulting in $1.2M sales in the first 6-months; followed by delivering a MarTech solution that gained 53% of target Amazon customer emails for direct marketing while simultaneously increasing Amazon review ratings from 3.2 to 4.75.• Proposed strategic plan, wrote requirements and led implementation of a large DTC subscription program redesign comprised of 16 releases including new legal terms, pricing model changes, UI/UX improvements, a dunning mgmt strategy with cancellation wizard and machine learning rebilling model, resulting in decreased voluntary and involuntary churn rates, increased MRR by $925k, and increased annual revenue by $11M.• Designed a high-margin DTC digital product platform, Onnit Fitness, with internal CMS and CRM integration.• Launched a central BI solution, Amazon QuickSight, resulting in new business insights and empowered users.

Austin, Tx, Us

• Led a diverse team of frontend, backend and DevOps engineers, responsible for SDLC, technical requirements, process creation, performance reviews, resource allocation, technical project mgmt, interviewing and hiring.• Created Jenkins CI and AWS cloud computing infrastructure, integrated APM solutions, resulting in highly-scalable apps to support a 45% YoY DTC sales growth during Black Friday / Cyber Monday.• Built numerous EDI integrations with national B2B retailers across leading EDI providers like SPS Commerce and Genius Central, resulting in automated efficiencies in purchase orders, fulfilments, inventory and invoicing.• Directed extensive integrations with leading MarTech, ERP and SaaS platforms including HubSpot, Marketo, JIRA, Confluence, ID.me, ShipStation, SkuVault, Slack, Vimeo, Avalara, PayPal Braintree, Kount and Oracle NetSuite.

Detroit, Michigan, Us

• Senior engineering consultant responsible for rapid development of the GM car sharing app Maven across website, iOS and Android platforms, using extensive Zend RESTful APIs, Angular and remote vehicle controls. • Collaborated with a wide range of product owners and business stakeholders on requirements, led software design sessions, performed technical interviews and new hire trainings for an actively growing team.

Chicago, Illinois, Us

• Architect and Product partner responsible for a predictive behavioral analytics SaaS solution targeting the Fortune 500 enterprise market, resulting in a first-of-a-kind product which directly led to an acquisition by NICE.• Managed engineering team, provided estimates, performed technical project management and project delivery.Acquired by NICE, April 2018

Chicago, Illinois, Us

• Led a talented team of engineers designing near real-time analytics software of VoIP calls, desktop events and text, partnering closely with R&D, Product Development and BI while managing projects in Scrum and Kanban.• Performed extensive SQL database modeling, API design and Jenkins CI pipeline creation for back office desktop analytics, online education analytics, and feature extraction for predictive analytics using the R language.• Worked with Product Management and Sales to advise and create new software features including an innovative and market differentiating Compliance and Quality Management call center product.• Identified and redesigned costly areas in software including an improved rule-driven VoIP telephony architecture that enabled faster delivery of call center analytic metrics.• Broad management duties included interviewing, training, mentoring, performance reviews, resource allocation, and technical project management to transform strategic objectives into tangible SaaS products.

Austin, Tx, Us

• Responsible for the design and development of enterprise data analytics software for the Fortune 500, utilizing Agile practices, performing security vulnerability and peer code reviews, and assisting with hiring and training.• Created a Domain Specific Language (DSL) for linguistic analysis of telephony calls to extract metrics like personality, distress, and customer satisfaction, resulting in increased accuracy and reduced SaaS delivery time.• Designed an interactive UI manager of PHPUnit unit tests for 1+ million lines of codes to improve Dev efficiency.Acquired by TeleTech, March 2011

Santa Fe, New Mexico, Us

• As the sole Web Developer among 1,700 employees, responsible for relaunching Internet and Intranet sites, serving leadership roles on the IS Process Improvement Team, Forms Committee and Intranet Advisory Board.• Built numerous custom web apps to solve healthcare, quality and process challenges, successfully translating business requirements into technical solutions for diverse teams like Emergency Services, Finance and Security.

New York, New York, Us

• Web Developer and Administrator responsible for 3 luxury real estate websites with a $5M median list price, thousands of online property ads, property management UI/UX design and custom ad performance reporting.• Performed vendor selection and custom implementation of an IT ticketing and project management solution.

• Led the technology split-up of a well established engineering firm into multiple standalone businesses.• Designed and developed a custom desktop software database and application for tracking all CAD projects.• Leveraged Trimble Terramodel and AutoCAD to deliver numerous land surveying and civil engineering projects.

Durango, Co, Us