Stephen Humphreys-White Email & Phone Number

Stephen has over 20 years’ experience in the IT industry focussing on the planning and execution of corporate IT Strategy, IT Project & Programme Management, Customer Experience (CX), Service Transition, Business Transformation, Change Management, Operations Management and IS Management. He is a dedicated and results-driven team player with strong leadership, communication and people management skills and places the customer experience centrally to everything he does. As a manager he is demonstrably empathetic and effective, mixing soft skills with his professional, technical aptitude to help those reporting to him unlock their full potential and raise the bar for performance and satisfaction across the team. Stephens’ financial and business background has given him a real passion for data and numbers, and an enquiring mind has seen him master the best tools to analyse them, creating methodologies that save time and effort for more effective use.Skills:People and Budget Management:Consultancy and team management, collaboration with cross-functional teams, direct management of in- house, outsourced, offshore and near shore teams, stakeholder management, 3rd party and supplier management, application development team management, budget planning control and reporting, change management, value/benefits management.Strategy and Planning:Creation and execution of strategy and plans for business change. Creation and implementation of business processes, KPI/metrics. Data analysis, automation and visualisation. PMO status reporting and escalation. Project planning and resourcing. Full project life cycle experience, risk and issue management. Business case creation, Target Operation Models (TOM) and business transformation plans.Methods, Processes and Standards:PRINCE2, MSP, PMP, ITIL v4, Matrix ManagementOverseas Experience:USA, Europe, Middle East, AsiaTravel:UK and international

Listed skills include Business Analysis, Itil, It Strategy, Integration, and 33 others.