Stephen Ferrara Email & Phone Number

Florida, United States

Remote

Volunteer with Nepris, an organization connecting educators with networks of industry professionals who bring career awareness to students via virtual events and a skills-based volunteering platform.» Speak at events reaching 30+ junior high and high-school students at a time, using remote communication technologies to visit classrooms across the United.

Tampa, Florida, United States

Pensacola, Florida, United States

Coordinate activities, resources, and communications that support accounts and internal projects for major pharmaceutical clients, including Bayer, Pfizer, GSK, Actellion, and other global leaders. Select Responsibilities & Accomplishments: » Work on Support team of 6, supporting both industry clients (600+ clinical trials and pharmaceutical studies) and.

Managed incoming communications and technical troubleshooting activities in fast-paced call center environment, focusing on clients in major law firms and across entertainment industry (J.J. Abrams, Bad Robot, Chris Rock). Select Responsibilities & Accomplishments: » Managed 50+ incoming communications (phone calls, emails, chat) per day. » Provided.

Framingham, MA

Provided customer relationship management and internal support for digital products from two major IP franchises (Star Trek Timelines, The Walking Dead [TWD]) with expansive user bases and thousands of players. Select Responsibilities & Accomplishments: » Developed new protocol and support processes for TWD, improving speed and accuracy of issue tracking.».

Greater Boston Area

Provided customer-facing technical support for 5 major mobile releases with tens of thousands of end users each.Select Responsibilities & Accomplishments: » Provided account, gameplay, and live phone support for 5 new releases and 2 existing games.» Received 50-100 tickets and inquiries daily, leveraging time management, prioritization, and communication.

North Attleboro, MA

DiGi Game Studios is a small Independent Stuido with one current project, Marble Crazed in beta.https://play.google.com/store/apps/details?id=com.DiGiGameStudio.MarbleCrazed&hl=en 3D Modeled game board and game obstacles using 3dsmax. Conceptual work for all 50 levels. Game obstacle placement for all 50 levels. Created and applied textures for all 3D.

Norwood, MA

Managing the customer experience of an ongoing managed VoIP solution, ensuring quality and performance of customer relations from the installation process through the entirety of their time with the Votacall platform.Remote support for the installation of VoIP/networking hardware including Edgemarc routers, Netgear, HP, Cisco and Adtran switches..

Full Sail University

Rewriting Perception was a team put together for Final Project at Full Sail University, completed project was titled Zoo Escape.  Conceptual level design using Inkspace for visual representation. Used Kismet in UDK to create infantry enemy and turret enemy behaviors. Painted all outdoor levels using the landscaping tool kit. Created custom trees for.

Bachelor Of Science (Bs), Game Design

Education record