Responsible for fast-casual cafe, dealing with 2M++ sales. Oversaw a staff of 25+ between FoH & BoH. Ensured all staff was properly trained and certified for positions. Completed assignment with >~3% attrition over span of management.Executed installations with luxury brands (Fendi Cafe 2021/2022, Tiffany Cafe 2023) by spearheading logistics as the liaison between the brand and cafe; menu-crafting, cafe redesign logistics, intrinsic staffing, promotional responsibilities, upholding… Show more Responsible for fast-casual cafe, dealing with 2M++ sales. Oversaw a staff of 25+ between FoH & BoH. Ensured all staff was properly trained and certified for positions. Completed assignment with >~3% attrition over span of management.Executed installations with luxury brands (Fendi Cafe 2021/2022, Tiffany Cafe 2023) by spearheading logistics as the liaison between the brand and cafe; menu-crafting, cafe redesign logistics, intrinsic staffing, promotional responsibilities, upholding standards, maintaining a high customer satisfaction rating, adjusting inventory needs / coordinating with vendors, etc. Show less

Responsible for managing two independent licensee locations (Jackson Memorial Hospital & Miami Brightline Station) interchangeably.Opened Miami Brightline Station during height of pandemic without interruption while maintaining oversight of Jackson Memorial location.Responsible for assisting in operation certifications, store design, opening logistics, inventory management, P&Ls, KPI Metrics, staff training (customer service & in-depth barista training), etc.

Created and maintained training manuals and procedural lists for all Front of House positions, ensuring information was current and relevant, adapting to the stores needs.Responsible for managing money and daily cash audits, coordinating bank runs and maintaining stores til.Spearheaded logistics for all projects and events held at All Day, ensuring all functions ran smoothly.

Worked directly with restaurant management to develop and maintain coffee program and presentation standards for high end service standards.Coordinated synergy between Front of House and Back of House to ensure all victuals are up to standard and delivered quickly and accurately.Provided a favorable image of the company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor.

Delegated team members positions daily, ensuring to capitalize on each persons strengths and weaknesses as they relate to the needs of the shift and the store.Ordered foodstuffs and retail items for the store daily, ensuring inventory was accurate without exceeding necessary amount of stock to ensure minimal waste.Responsible for managing money and daily cash flow, coordinating bank runs and maintaining stores til.