Stephen Critchley Email & Phone Number

England, United Kingdom

Cheshire Oaks Business Park, Cheshire, Gb

Cheshire Oaks Business Park, Cheshire, Gb

Responsible for managing the provision of technical support to users and for maintaining and supporting the effective operation of the IT infrastructure and the applications.

Cheshire Oaks Business Park, Cheshire, Gb

Winner of LMS Q4 2018 Top Team Player Award

Ipswich, Gb

Manage day to day IT for 100 users across 3 business units on 2 sites.Manage Capenhurst IT team 2 technicians and 2 Business Analysts.24/7 support for senior management.Interface for Third Party vendors for Sage, Autodesk, Access Supply Chain, Q-Pulse.Administer Back Office Applications: Windows Server 2008, Server 2012, SBS 2003, SBS 2010, Exchange 2003, Exchange 2007, Exchange 2010, Exchange Online.Manage virtualised servers within Hyper-V.Administer Office 365.Manage all aspects of IT Security, Patch testing and deployment (WSUS), AV administration.Manage LAN and WAN connectionsManage Business mobile phones and tablets.Manage IP deskphone system.Manage business IT Budget.Support development of Business IT Strategy. Advisory role on technology developments.IT Project management – LAN upgrades, hardware migrations.ITIL Foundation certified.

Ipswich, Gb

Manage day to day IT across 3 business units.24/7 support for senior management.Interface for Third Party vendors for Sage, Autodesk, Access Supply Chain, Q-Pulse.Administer Back Office Applications: Windows Server 2008, Server 2012, SBS 2003, SBS 2010, Exchange 2003, Exchange 2007, Exchange 2010, Exchange Online.Manage all aspects of IT Security, Patch testing and deployment (WSUS), AV administration.Manage LAN and WAN connectionsManage Business mobile phones and tablets.Manage IP deskphone system.Advisory role on technology developments.

Global, Us

• Project manager to a number of medium sized projects on Ericsson CSC-managed estate, including adopting wireless support, whole disc encryption software and application rollouts.• End-to-end PM management process from scoping and proposal, budgeting and operational management to completion.

Global, Us

• Technical Team Leader for successfully migrating 2000 users from Marconi to Ericsson corporate network.• Point of contact for technical issues and customer escalations.• Interface into Retained IT and incumbent provider HP and Ericsson support partners.• Provided support to CSC teams in the US and Germany and cover for main Project Manager when needed.

Global, Us

• Supported all aspects of Remote Resolution Services System for a UK-wide estate of 3000 user devices.• Managed Software Life Cycle Management Process, Anti-virus, XP Security Patching.• Managed Software Deployments and automated PC Build process.• Provided support to first, second and third-line problem resolution, Asset Management and e-Inventory as account technical expert.• Provided Out Of Hours Pager support / Gold Phone VIP support including Lotus Notes and MS Outlook support.

Kista, Stockholm, Se

• Supported all IT functions of the Interactive Systems business unit, first and second line desktop support for 150+ users.• Operational server admin tasks, data backups, MS Exchange/Outlook support & NT account administration, LAN/WAN.

Kista, Stockholm, Se

Designed, developed and delivered customised Web and Flash content for multimedia product and customer training for major telecoms customers worldwide including Deutsche Telekom, TCC Teleplex (USA), Telecom Italia, Telecom Asia, Telefonica (Spain), Eircom (Ireland).Design and development work contributed to estimated £2m revenueTwo major product launches, Two major re-branding projects within timescales and budgets.Increased sales leads from within Marconi group from 3 p.a. to over 20.

Kista, Stockholm, Se

Developed and implemented two successive versions of the Marconi Interactive Systems internet site, site traffic rose by 50% per monthDeveloped web-based enquiry system, which resulted in £6m of sales to dateTrained graphic designer in HTML, Flash and ASP to provide secondary supportDeveloped business Intranet, achieving cost savings of £60k p.a.

Education record

2:1, Management Studies