Stephen J Metts Pmp, Pmi-Acp Email and Phone Number
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Experienced professional at the intersection of creativity and technology, with a strong background in B2B and B2C commerce, CPQ, Salesforce, AI, and analytics. Passionate about leveraging innovative solutions to drive business growth and enhance customer experiences.With a solid foundation in both B2B and B2C commerce, I have successfully navigated the complexities of diverse markets, building and implementing strategic initiatives that have resulted in increased sales, improved operational efficiency, and elevated customer satisfaction.My expertise in CPQ (Configure, Price, Quote) solutions has allowed me to streamline complex sales processes, empowering sales teams to efficiently configure products, generate accurate quotes, and close deals faster. By integrating CPQ systems with Salesforce, I have maximized the potential of the platform, enabling seamless end-to-end sales operations and enhancing collaboration across teams.I am deeply passionate about the potential of AI and analytics to revolutionize business practices. Leveraging data-driven insights, I have implemented advanced analytics tools to optimize marketing strategies, improve forecasting accuracy, and identify new growth opportunities. By harnessing the power of AI, I have developed predictive models that drive personalized customer experiences and enable proactive decision-making.Throughout my career, I have consistently demonstrated a unique ability to bridge the gap between creativity and technology. By embracing innovative thinking and leveraging cutting-edge solutions, I have helped organizations stay ahead of the curve, fostering a culture of continuous improvement and driving transformative change.If you are seeking a dynamic professional who excels at the intersection of creativity and technology, and possesses a comprehensive understanding of B2B and B2C commerce, CPQ, Salesforce, AI, and analytics, I would welcome the opportunity to connect and explore how I can contribute to your organization's success.
Zaelab
View- Website:
- zaelab.com
- Employees:
- 402
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ZaelabAustin, Tx, Us -
Head Of Salesforce B2B PracticeZaelab Nov 2021 - PresentWestport, Connecticut, Us -
Director, Project Management OfficeZaelab May 2020 - Nov 2021Westport, Connecticut, Us -
Ecommerce Senior Project ManagerZaelab Dec 2019 - May 2020Westport, Connecticut, Us -
Program ManagerCognitivescale Oct 2019 - Nov 2019Austin, Texas, UsPromoted to Program Manager, I oversaw a major healthcare providers AI transformation that resulted in significant Call Center operational savings, and higher levels of customer experience satisfaction. -
Senior Project ManagerCognitivescale May 2018 - Oct 2019Austin, Texas, UsI joined CognitiveScale while the start-up was beginning to deliver it's Artificial Intelligence Cortex management platform. I was responsible for platform installation, client management, project business analysis and delivery.Working with team members, we developed a quantitative business value that ensured project delivery was purpose-focused on solving operational business problems. -
Ecommerce Development & Operations ManagerKendra Scott May 2017 - May 2018Austin, Tx, UsI transitioned to Kendra Scott in a full time capacity to manage all ECommerce related systems (ECommerce, Order Management, Shipping & Fulfillment) development and operations. I successfully managed the business through an explosive period of growth, delivering the first holiday season with zero downtime. I was responsible for the delivery of Salesforce Commerce Cloud's implementation, new payment/fraud gateway, and partnered with marketing team members for data-driven customer experience development.I successfully conceptualized, architected and built first company data warehouse and ETL; providing a single source of truth into revenue and customers across all channels using Tableau reporting. One of the most rewarding experiences was developing a tablet optimized web application that allowed children with cancer to customize jewelry that was then produced on-site and gifted to their parents. Additional philanthropy projects included an event based tracking system that allowed the business to manage their charitable payment program. -
Ecommerce Project ManagerOptaros Sep 2011 - Apr 2017New York, Ny, UsAccountable for full ECommerce project delivery lifecycle through support of Magento, Drupal, Salesforce Commerce Cloud and SAP Hybris platforms. Successfully managed portfolio of projects and retained clients. Built strong client relationships by leading projects as technical subject matter expert. Mentored junior resources by delivering skill based workshops, and running a scheduling pilot that ensured on-time schedule delivery.Built MySQL data warehouse and related ETL solutions that were utilized for business KPI reporting. -
Program ManagerSatmetrix Systems May 2011 - Sep 2011San Mateo, Ca, UsI was promoted to Program Manager, responsible for full project lifecycle implementation of Satmetrix's SaaS tool. In this role I spearheaded an initiative that built on previously template-ized solutions for customer onboarding. The initiative successfully built a quick-start project onboarding process that reduced project durations from months to weeks, and resulted in quicker value realization for my clients. -
Technical ConsultantSatmetrix Systems Dec 2010 - May 2011San Mateo, Ca, UsI joined Satmetrix during a period of growth, when a team was established to deliver Net Promoter Score (NPS) projects on the companies newly built enterprise SaaS solution to survey and report on data.My responsibilities were to consult with clients on projects to understand their requirements, design & develop solutions to extract, transform and load (ETL) data into our tool using JavaScript & Pentaho Kettle.I successfully automated a templat-ized approach to client onboarding that accelerated client value realization. -
Ecommerce Project ManagerConsolidated Graphics Mar 2008 - Dec 2010I was accountable for successful project delivery of the corporations portfolio of software applications, including order management system (OMS), and e-Commerce system.I expanded the reliability and repeatability by collaborating with the product team to improve applications, designed and built a portfolio reporting database & tools, and self-taught Objective C by building an iOS application used to improve cross-sales between sister companies.In addition to project delivery, I initiated a college outreach program to provide resources and mentorship to university students.
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Prepress ManagerInfovine Inc. 2006 - Mar 2008Houston, Texas, UsI was accountable for the preparation of data and artwork that was to be manufactured in a local printing facility. This included preflighting, proofing and imposition for multiple printing presses.I supported the business through a period of explosive growth and innovation, as we incorporated variable data and high quality HP Indigo digital printing machinery. Key successes were the improved machinery color calibration, optimization of job to machinery design, and implementation of a computerized estimation system. -
AssociateFasclampitt 2004 - 2005I was responsible for supporting the Houston printing community by selling and managing paper operations. This included shipping and receiving of product, customer service and post-sales support.
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Prepress And Press AssociateFocus Direct, Llc 2001 - 2003I was accountable for preparation of direct mail artwork that was to be manufactured in an offset printing facility. I was accountable for color proofing, negative creation, and computer to platemaking.I worked closely with all departments of the manufacturing facility, by supporting pressmen and learning how to operate both sheetfed and web printing presses.
Stephen J Metts Pmp, Pmi-Acp Skills
Stephen J Metts Pmp, Pmi-Acp Education Details
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University Of HoustonTechnology And Leadership Supervision
Frequently Asked Questions about Stephen J Metts Pmp, Pmi-Acp
What company does Stephen J Metts Pmp, Pmi-Acp work for?
Stephen J Metts Pmp, Pmi-Acp works for Zaelab
What is Stephen J Metts Pmp, Pmi-Acp's role at the current company?
Stephen J Metts Pmp, Pmi-Acp's current role is Unlocking Value with Salesforce & Innovative Technologies at Zaelab.
What is Stephen J Metts Pmp, Pmi-Acp's email address?
Stephen J Metts Pmp, Pmi-Acp's email address is st****@****ail.com
What is Stephen J Metts Pmp, Pmi-Acp's direct phone number?
Stephen J Metts Pmp, Pmi-Acp's direct phone number is +171320*****
What schools did Stephen J Metts Pmp, Pmi-Acp attend?
Stephen J Metts Pmp, Pmi-Acp attended University Of Houston.
What are some of Stephen J Metts Pmp, Pmi-Acp's interests?
Stephen J Metts Pmp, Pmi-Acp has interest in Cooking, Process Improvements, Color Management, Auto Racing, Printing, Photography, Animal Welfare.
What skills is Stephen J Metts Pmp, Pmi-Acp known for?
Stephen J Metts Pmp, Pmi-Acp has skills like Project Management, Agile Methodologies, Program Management, Process Improvement, Management, Enterprise Software, Software Project Management, Project Planning, Business Process, Leadership, Software Development, Testing.
Who are Stephen J Metts Pmp, Pmi-Acp's colleagues?
Stephen J Metts Pmp, Pmi-Acp's colleagues are Igor Ksenich, Kristina Vinokurova, Artem Karganov, Steven T. Rakich, Kirill Pyatunin, Yurii Sienin, Georgiy Pismenniy.
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