Stephen Bourke Email & Phone Number

Ireland

Sourcing Manufacturers.Engaging with Distributors Partners and Wholesalers for our Mythberry Tile product.Strategizing growth avenues. Developing a global brand through equitable initiatives. Doing - Roguelike things.

Remote

Own Juni’s ecommerce Store Ecommerce:- Source product and merchandise for the sales team for events including business cards, t shirts and swag. - Create a logistics network for Juni Technology adhering to banking policy and regulations. - Establishing procurement and best practices across multi national entities- Being the embedded entrepreneur of Juni Technology, for an actual user case of their product.Marketing: - Create budgets and build out our product using a love brand strategy. - Sat with the creative team to ensure we were aligned on deliverables from ideation to physicality- Ran as PM for multiple launches and rebrand campaigns- Spearheaded innovative ideas and strategies to bolster brand recognition in multiple spheres. Additional Tasks:- Built out the procurement functionalities for Juni Technology. - Visited our warehouse to ensure stock was accounted for. - Created SOPs for multiple vendors. - Created failsafes for when things go wrong. - Run Retro's on various aspects of our launches.

- Working with various stakeholders to ensure proper communication and alert of adjustments on the intraday and cadence of work to ensure our merchants are being replied to within our SLO's.- Balancing requests from a people side with company needs. - Building out tooling that is robust and resilient. - Investigating capacity surplus and building out required teams to appropriate sizes.

Ireland Remote

- Providing Partner Developers insight towards Shopifys' Partner Platform.- Passing knowledge to colleagues on best practices and API documentation and resources.- Solved queries in relation to Partner Payouts, Expert Marketplace and App Submission reviews. - Ensured that our Partners and Collaborators were supported with their queries.

County Galway, Ireland

- Have been self motivated to find solutions for merchants and fellow advisors alike both in initial on-boarding.- Have provided guidance and structure for advisors from my past experiences in customer service, tailoring my advice to their learning requirements.- Provide a positive impact to everyone. - Created excel sheets, to better share information

Ireland Remote

- Offering Support to our Spanish Speaking Merchants. - SEO improvements- Onboarding of Shopify Services to newcomers- Using mixed media to direct, instruct, or recommend solutions to people of various backgrounds.

County Galway, Ireland

- Logistics and Problem solving to ensure products were delivered through company's own network of vehicles - In my short time, created 4 proposals and developed 1 app to ease company pinch points.- Was offered a promotion to E-commerce division.- Created accompanying learning material, and scheduled a roll-out for the adaptation of the app developed to teach how to work with it.

Following up new business opportunities and setting up meetings - Planning and preparing presentations - Communicating new product developments to prospective clients - Overseeing the development of marketing literature - Writing reports - Providing management with feedback

- Was chosen for Apple's successful pilot for the first College At-Home-Advisor Programme in the EMEA Region.- Providing a world class customer service experience as part of a dedicated team.- Accurately log all interactions via CRM Systems.- Communicating effectively to troubleshoot at a pace the customer is comfortable with- Using Problem solving skills in order to identify the root of the issue and drive to a resolution- Providing information to educate and enrich a customers experience with their Apple devices- Meeting or exceeding targeted metrics- Advising of service options and setting up repairs- Keeping up to date with new features and troubleshooting methods.

Galway Ireland

From Concierge to Receptionist in a few short months I had the pleasure of inviting guests into the warm vibrant colours that the G hotel has throughout its property.- As a receptionist and concierge cross trained staff member, I would offer my knowledge to guests arriving whom would look to make bookings in the evening for dinner when my other tasks were fulfilled. -Tasks which included but of course weren't limited too: - Ensuring that Check- in was done smoothly and efficiently with minimal wait time between guests but with full information and authorizations retained as per policy. - Keeping till balanced and stationary in my area stocked to make sure that we've ample supply for our daily procedures.- encouraging and promoting of our brand of course, via means of gift cards or restaurant - Coaching and encouraging newer staff members with a positive and upbeat attitude. It was a pleasure to work in the G hotel and I will be fondly looking back on the memories had there for years to come. The colleagues with whom I shared my time with there have become friends and I'd like to believe that it was only possible through the Award winning management team who hand selected them.

Galway Ireland

As a Concierge, I learnt the valuable skill of knowing whats happening in a local area, keep a keen eye on what a guest wants, being predictive, at times. And most importantly the attention to detail required to make an immaculate first impression. As they say, you only get one. Having been given a great induction and a week of on the job training before being given full range of my own desk It was a daunting task at first. The tasks required of a concierge are very odd at the best of times. But through a bit of determination and flexibility, I found it incredibly easy to be able to suggest tailored experiences for each of my guests, able to adjust my character to suit their comfort level. Whether it be stiff backed and formal information services to a friendly warm acquaintance with whom you'd love to sit and chat with to pass the time as your ensemble arrive from their chambers. - Tasks involved. - Planning extensive day to week outings. - coordinating with shuttles, taxi's and tour buses to provide memorable experiences. - booking the seat for that hot spot in town that you just absolutely would love to try 10 min before you're departing, on a Saturday night. - Carrying luggage to guests rooms - Resolving miscellaneous tasks for Guests and Staff alike - Ensuring that meeting rooms were fully stocked at all times - Setting up for Meetings in our 4 meeting rooms and Boardroom.The experience was fantastic, and I await to see what I can expect as I grow within this wonderful hotel.

Reception & Evening Manager

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Breifing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay. Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and de

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Breifing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay. Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and de

Pdip Level 9, Technology Commercialization

Its goal is to “provide information and guidance to potential entrepreneurs in business planning, securing project finance.

Bachelor'S Degree, It And Economics

Activities and Societies: Novice men's Captain of NUIGBC Rowing team 2013-2014, Class Rep for Information Technology 2013-2014, Class Rep.

Leaving Certificate

Activities and Societies: Debating team for both years I attended. Heavily involved in Debating with Concern.

Education record

Lights and Sound for Theatre. Improv in the evening.