Stephen Keys

Stephen Keys Email and Phone Number

Director of Sales Enablement, Methodology and Global Operational Excellence @ ServiceNow
Farnham, GB
Stephen Keys's Location
Farnham, England, United Kingdom, United Kingdom
Stephen Keys's Contact Details
About Stephen Keys

I work with Sales VPs and Sales Organisations to build stronger, more profitable sales capabilities, processes and skills.The work that really makes me happy is uncovering root problems and consulting with business leaders to build inspirational programmes for sales professionals and teams that change attitudes, mindsets and values to close good business.Everything I do is based on practical habits and processes that drive success and changes the daily professional habits of sales people and sales leaders.I believe passionately in live activity, sales efficiency and practical techniques that will stay with you for life.I have had 20 years sales and sales enablement experience with clients such as RBS, Gartner, Forrester, Lloyds TSB, Vodafone, Cisco, HP, Open Text, Commvault, Paypal, Dow Chemical, Amex, Truphone and Morgan Stanley.Specialties:• Sales Enablement VP & Consultant• Global Sales Training• Leading global, multi-lingual training and delivery teams• Unifying the Sales Organisation with Sales Operations• Sales & Sales Management training• Social Media & LinkedIn Marketing• Cultural change and driving success

Stephen Keys's Current Company Details
ServiceNow

Servicenow

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Director of Sales Enablement, Methodology and Global Operational Excellence
Farnham, GB
Website:
servicenow.com
Employees:
32886
Stephen Keys Work Experience Details
  • Servicenow
    Director Of Sales Enablement, Methodology And Global Operational Excellence
    Servicenow
    Farnham, Gb
  • Servicenow
    Director Of Sales Enablement, Methodology & Global Operational Excellence
    Servicenow Aug 2022 - Present
    Santa Clara, Ca, Us
  • Servicenow
    Director Of Sales Enablement & Methodology
    Servicenow Mar 2020 - Aug 2022
    Santa Clara, Ca, Us
    Promoted to Sales Execution Director working with senior leadership to improve and drive sales excellence across ServiceNow's Customer Success Group (7000 people).
  • Servicenow
    Director Emea Sales Enablement
    Servicenow Aug 2018 - Mar 2020
    Santa Clara, Ca, Us
    Promoted to Director with a larger remit, including Partner and SC Enablement
  • Servicenow
    Snr Manager Emea Sales Enablement
    Servicenow Oct 2016 - Jul 2018
    Santa Clara, Ca, Us
    Hired to build the EMEA Enablement team from the ground up and build a comprehensive sales skills offering. Also tasked to drastically improve EMEA onboarding & prospecting in a fast scaling environment.
  • Commvault
    Director Emea Sales Enablement
    Commvault Jan 2015 - Oct 2016
    Tinton Falls, Nj, Us
    Recruited as an EMEA Enablement leader reporting into the MD for Europe and the Global Sales Enablement Director. My main role is to translate global policy initiatives for EMEA Sales and make continuous enhancements to sales effectiveness in our 19 geographic offices. I work with 7 AVP’s, 130 Sales People and 30 Systems Engineers to create initiatives aligned to revenue and customer retention.I not only work with internal training resources and decide on the appropriate vehicle, I also partner with 3rd party training vendors to provide specialised experiences.Highlights:• Consolidating numerous sales communication platforms• TAS EMEA wide roll-out• Structuring EMEA New Hire for a large influx of sales people• Marketing alignment to business generation
  • Truphone
    Head Of Global Sales Training & Enablement
    Truphone Nov 2013 - Jan 2015
    Clerkenwell, England, Gb
    Fulfilling a newly created role within Truphone working with sales leaders and providing insight to build a global training organisation from the ground up. As a consultant I designed complete sales, leadership and a management curriculum across all channels of distribution and leadership levels. I worked very closely with internal stakeholders and contractors to develop the necessary curricula to increase performance and productivity in alignment with Truphone's goals. Running a global team I developed and delivered multiple courses and levels of engagements with fantastic results.Highlights• Designed a world-class global New Hire course for 250+ sales people with incredible reception• Fantastic feedback and ROI results from senior sales leaders and delegates• Average feedback of 4.8 out of 5 across all courses with improvement metrics showing a strong behavioural change linked to results• Swapped out incumbent sales methodology to a more appropriate global process with all training and support inherent in that project• Built the Global Sales Training function from nothing to regularly delivering 6 Foundation Courses, 40 different workshops and multiple coaching engagements to Direct and Channel
  • Sales Gauge
    Managing Director Emea - Delivering Sales Enablement Consulting And Sales Academy Projects
    Sales Gauge Jan 2012 - Jan 2015
    Boston, Massachusetts, Us
    Leading a new sales training company into EMEA. An exciting opportunity to sell and deliver real, practical training and consulting engagements that makes a significant difference in a sales persons life.We continue to work with global clients on large Sales Training projects and Academies. Our work has become more consultative by building sales enablement functions over the years.We are successful for three main reasons:We know how to sell and deliver great training programmes to the regional teamsWe understand how Sales Enablement works in large organisations so we can get people alignedWe ramp up quickly and have great ROI
  • Transform People International
    Sales Enablement, Business Development And Social Selling Consultant
    Transform People International Oct 2011 - Jun 2012
    Newbury, Berkshire, Gb
    Independent sales and performance consultant working with Transform People International
  • Transform People International
    Director
    Transform People International Oct 2009 - Oct 2011
    Newbury, Berkshire, Gb
    My role is to deliver improved business performance through people by changing attitudes, skills and behaviours. Within Transform People we have a number of proven unique capabilities - delivering change experiences to individuals, teams and entire enterprises.My three main areas of competence are: • Sales: Training programmes, enablement, learning/performance Improvement consultancy, software and technology research• Instructional Design: Needs analysis, designing and building end to end programmes• Delivery: Engaging, practical and effective training that changes the mindsets and behaviours of the participantsIn my role I manage a portfolio of businesses and consult with them for training programmes and performance improvement initiatives.Highlights• Silver Award with RBS• Staff Development Programme of the Year - IT Training Awards• Apex - Personal Excellence Programme - 4500 International IT staff
  • Snowfall
    Director Of Sales & Delivery
    Snowfall Apr 2009 - Oct 2009
    Snowfall Training was a Sales Training & Learning Consultancy specialising in training IT Sales People.• Building strong relationships, proving to clients our value proposition and delivering an excellent, repeatable learning experience.• Fantastic after training support & management to increase knowledge retention and effectiveness of delivered programmes.• Changing the beliefs and mindsets of Sales People so the training experience is more effective and 'sticks'.Sold Snowfall to Transform People in 2009
  • Basho Strategies
    Owner Of Basho Emea - Director Of Sales & Delivery
    Basho Strategies Oct 2007 - Mar 2009
    In 2007 I was approached by the founder of the USA based Basho Strategies to head up and expand the EMEA arm of his international training company with a Franchise model. Over two years I created a thriving business turning over 1.5 million dollars pa and working strongly with the US organisation. We created a dynamic, successful and innovative training practice. Highlights• Ran acclaimed worldwide sales training programme for clients such as Gartner, Akamai, Sybase, Symantec, Forrester, Open Text and Dow Jones• Built a very strong international client network across EMEA and into India and APAC• Delivered over $2m of training per year• Signed contracts for over $800k of training in EMEA in year two• Delivered and sold the training methodologies to clients. A necessary balance for credibility as a sales trainer• Managed an international network of sales and training Associates with 2 direct reports
  • Onesource
    Account Director
    Onesource 2005 - 2007
    Jacksonville, Fl, Us
    Recruited by OneSource to join a newly created sales team, Strategic New Business, which was targeting clients with revenues of £200m+. Highlights• 123% of sales target in 05• Maintained 87% retention amongst client base• Transformed Vodafone and O2 from suspects to pan-European customers.
  • Gartner
    Intercontinental Account Director
    Gartner 2004 - 2005
    Stamford, Ct, Us
    There was a challenge for Gartner to win Blue-chip new business within Europe whilst maintaining a global account strategy. I was hand picked for this opportunity as someone who could create and execute this role in a difficult economic climate and win key business.Significant Wins• Achieved Winners Circle three times at Gartner.• 118% of new business target (£985K).• 101% renewal at half year on a current contract value of £1.3 million.• 98% renewal overall for the year.
  • Gartner
    Sales Training Manager
    Gartner 2002 - 2004
    Stamford, Ct, Us
    Selected for a two year management training programme as a Sales and Product Training Manager responsible for 300+ salespeople across EMEA. Significant Wins• Received the Gartner Star award for designing and delivering worldwide Sourcing training• Winners Circle for achieving outstanding results as a Sales Coach and Trainer• Pioneered e-Learning within Gartner to create a blended learning environment, improve efficiency and support remote country sales people as well as we supported the HQ teams
  • Gartner
    Account Executive
    Gartner 1999 - 2002
    Stamford, Ct, Us
    Responsible for managing a territory of existing and prospective Vendor clients and retaining and growing Gartner’s portfolio of services. Significant Wins• Achieved Winners Circle Twice• Delivered revenue at over 298% of sales plan in sales year ’99• Achieved 94% retention rate on existing client revenue• Sold three distinctive ‘Big Ticket’ revenue streams (Consulting, Measurement & Research) to clients in Financial, Manufacturing, Government, and Retail sectors, as well as IT vendor markets
  • Portable Add Ons
    Account Manager
    Portable Add Ons 1997 - 1999
    Selling OEM datacards and mobile comms solutions to the VAR channel.Significant Wins• Consistently overachieved target: 137% in first year.• Salesman of the Quarter twice.• Promoted and established a new corporate team within PAO The Corporate Development Group.

Stephen Keys Skills

Demand Generation And Client Aquisition Sales Leadership And Management Hosting Conferences Of 100+ Delegates Instructional Design Linkedin Management Sales Sales Process Client Aquisition Sales Operations Training Needs Analysis Blended Delivery Specialisation Delivering International Programmes Training Needs Analysis And Consultancy Channel/partner Management And Sales Sales Process And Pipeline Management Sales Operations Analysis Chairing On Stage Interviews Social Media For Business Development Pioneering E Learning Initiatives Sales And Sales Management Training Prospecting Consulting Sales Coaching Sales Time And Priority Management Closing More Deals By Managing The Velocity And Shape Of Opportunities Demand Generation Leadership Development Sales Management Business Development New Business Development Crm Solution Selling Managed Services Business Process Improvement Business Intelligence Training Customer Retention Marketing Strategy Negotiation Lead Generation Consulting Forecasting Sales Enablement Account Management Salesforce.com

Frequently Asked Questions about Stephen Keys

What company does Stephen Keys work for?

Stephen Keys works for Servicenow

What is Stephen Keys's role at the current company?

Stephen Keys's current role is Director of Sales Enablement, Methodology and Global Operational Excellence.

What is Stephen Keys's email address?

Stephen Keys's email address is sk****@****ult.com

What skills is Stephen Keys known for?

Stephen Keys has skills like Demand Generation And Client Aquisition, Sales Leadership And Management, Hosting Conferences Of 100+ Delegates, Instructional Design, Linkedin, Management, Sales, Sales Process, Client Aquisition, Sales Operations, Training Needs Analysis, Blended Delivery Specialisation.

Who are Stephen Keys's colleagues?

Stephen Keys's colleagues are Joanne Surico O'leary, Pmp, Marc Spigel, Mahathi Nalluri, Andrey Movilla, Kevin Krausnick, Mohsin Kherani, Vanaja Vasukuri.

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