Manage and configure dialler systems to support outbound calling campaigns, ensuring optimal performance and compliance with industry regulations.Provided technical support and troubleshooting assistance to the call centre team, resolving dialler-related issues promptly and effectively.Collaborate with the IT team to integrate and maintain telephony and CRM systems, ensuring seamless data synchronization.Monitor dialler performance, analyze call centre metrics, and recommend improvements to increase productivity and efficiency.Implement and enforce dialler best practices, compliance requirements, and data security measures.Develop and maintain documentation, training materials, and standard operating procedures for dialler system usage.Stay up-to-date with industry trends and best practices in call centre technology and dialler systems.Train and mentor call centre agents on dialler system usage and optimization.

Design, configure, and maintain our network infrastructure, including routers, switches, firewalls, and wireless access points.Collaborate with the IT team to develop and implement network security policies and procedures to protect against unauthorized access and data breaches.Monitor network performance, troubleshoot connectivity issues, and implement solutions to optimize network efficiency.Perform routine network maintenance tasks, such as firmware updates and hardware replacements.Assist in the planning and execution of network upgrades and expansions to support our company's growth.Collaborate with vendors and service providers to ensure the timely resolution of network-related issues.Document network configurations, changes, and maintenance procedures.Stay up-to-date with industry trends and best practices to recommend and implement network improvements.

Manage and configure dialler systems to support outbound and inbound calling campaigns, ensuring optimal performance and compliance with industry regulations.Monitor dialler performance, analyze call centre metrics, and recommend improvements to increase productivity and efficiency.Implement and enforce dialler best practices, compliance requirements, and data security measures.Develop and maintain documentation, training materials, and standard operating procedures for dialler system usage.Train and mentor call centre agents on dialler system usage and optimization.Provide IT support and troubleshooting assistance to end-users, resolving technical issues promptly and effectively.Collaborate with the IT team to integrate and maintain telephony, CRM, and other systems, ensuring seamless data synchronization.Analyze and report on IT-related metrics and trends, identifying areas for improvement and optimization.Assist in software and hardware installations, upgrades, and maintenance.Maintain an up-to-date inventory of IT assets and software licenses.

Planned, execute, and managed infrastructure projects from initiation to completion, ensuring they align with organizational goals and timelines.Collaborate with cross-functional teams to define project scope, objectives, and deliverables.Develop project plans, schedules, and budgets, and track progress against milestones.Identify and mitigate project risks, issues, and obstacles.Ensure successful project handover and knowledge transfer to relevant teams.Manage and configure dialler systems to support outbound and inbound calling campaigns, ensuring optimal performance and compliance with industry regulations.Monitor dialler performance, analyze call centre metrics, and recommend improvements to increase productivity and efficiency.Implement and enforce dialler best practices, compliance requirements, and data security measures.Develop and maintain documentation, training materials, and standard operating procedures for dialler system usage.Train and mentor call centre agents on dialler system usage and optimization.Provide first-level IT support to end-users, addressing technical issues through phone, email, or chat.Troubleshoot hardware and software problems, ensuring timely resolution and a positive user experience.Document and track support requests, ensuring thorough and accurate records of customer interactions.Collaborate with the IT team to escalate and resolve complex technical issues.Assist in the maintenance of IT assets and software licenses.

Provide first and second-level technical support to end-users and resolve infrastructure-related issues promptly.Collaborate with the IT team to implement, maintain, and upgrade network systems, servers, and hardware.Monitor the performance of network devices, servers, and storage systems, proactively identifying and addressing potential problems.Perform routine infrastructure maintenance tasks, such as firmware updates, system backups, and security patches.Assist in the configuration and maintenance of virtualization and cloud computing environments.Participate in IT projects, including infrastructure upgrades, migrations, and expansion efforts.Maintain accurate documentation of infrastructure configurations, procedures, and troubleshooting steps.Stay current with industry best practices and emerging technologies to recommend improvements in our infrastructure.

IT Infrastructure Setup: Proficient in setting up and configuring hardware and software systems, ensuring smooth operations and minimal downtime.Network Design and Optimization: Expertise in designing, implementing, and optimizing networks for enhanced performance, security, and scalability.Cybersecurity: Strong knowledge of cybersecurity best practices, including threat detection, prevention, and incident response.Technical Support: Responsive and efficient technical support services to address and resolve IT issues promptly.Business Consulting: Strategic guidance to align technology investments with business goals, driving growth and profitability.Vendor Management: Skilled in managing vendor relationships, ensuring the selection of the right technology solutions for business needs.Achievements:Successfully launched and managed [Netheo], providing IT support to SMES.Implemented cost-effective network solutions resulting in an improvement in network performance for clients.Delivered cybersecurity training and protocols that significantly reduced the risk of security breaches for clients.

Provide first-level technical support to end-users via phone, email, or in-person, addressing IT-related issues promptly and professionally.Troubleshoot and resolve hardware and software problems, including desktops, laptops, printers, and peripherals.Install, configure, and maintain software applications, operating systems, and security patches.Assist in setting up and maintaining user accounts, passwords, and access permissions.Perform routine maintenance tasks, such as system updates, backups, and hardware maintenance.Collaborate with the IT team to identify and escalate complex technical issues.Document and track support requests, maintaining accurate records of issues and resolutions.Create and maintain user guides and knowledge base articles to facilitate self-help.