As a Technical Solutions Architect in the Partner Service Creation team, I help Service Providers and Managed Service Providers create and develop their managed service offerings based on all Cisco architectures throughout the lifecycle of the development. In particular, my involvement typically centres around technical solutions for service delivery platforms and operations.

As a Senior Product Manager, I collaborated with the NTT Global teams to develop and enable worldwide managed services in Australia. The development was based on the Scaled Agile Framework for Enterprise (SAFe) using tools like Jira and Confluence. Areas of development included commercial analysis, technical R&D, operational workflows, legal contracts and delivery processes to ensure a successful launch of the services. A full lifecycle approach was adopted to further enhance existing services… Show more As a Senior Product Manager, I collaborated with the NTT Global teams to develop and enable worldwide managed services in Australia. The development was based on the Scaled Agile Framework for Enterprise (SAFe) using tools like Jira and Confluence. Areas of development included commercial analysis, technical R&D, operational workflows, legal contracts and delivery processes to ensure a successful launch of the services. A full lifecycle approach was adopted to further enhance existing services to maintain technology relevance and the ever changing market requirements. In this role, I managed services in the following technology areas:* Digital Infrastructure* Software Defined (SD) Infrastructure* Cloud Services Show less

As a Product Manager, I evaluated new business ideas for IT infrastructure maintenance service packages for vendors like Cisco, NetApp, Checkpoint, Palo Alto & others, and created business plans to support potential services. For approved business plans, I collaborated with the relevant teams to commence the development from cradle to grave, encompassing the full lifecycle. Apart from working with the internal teams, I also negotiated with external vendors on commercial, legal and operational… Show more As a Product Manager, I evaluated new business ideas for IT infrastructure maintenance service packages for vendors like Cisco, NetApp, Checkpoint, Palo Alto & others, and created business plans to support potential services. For approved business plans, I collaborated with the relevant teams to commence the development from cradle to grave, encompassing the full lifecycle. Apart from working with the internal teams, I also negotiated with external vendors on commercial, legal and operational support issues. Show less

Working in conjunction with the Sales team, I specialized in the sale of maintenance and managed services for network infrastructure, unified communications and Voice over IP products by architecting the most appropriate managed service solution to suit the clients' environment. As my role evolved over time, I compiled feedback and requirements from clients and progressively enhanced our service offering.Due to the experience of my previous role as a Solutions Architect, I also managed a… Show more Working in conjunction with the Sales team, I specialized in the sale of maintenance and managed services for network infrastructure, unified communications and Voice over IP products by architecting the most appropriate managed service solution to suit the clients' environment. As my role evolved over time, I compiled feedback and requirements from clients and progressively enhanced our service offering.Due to the experience of my previous role as a Solutions Architect, I also managed a team of four Pre-Sales engineers who provided technical advice to the Sales team. Show less

My focus was to architect a best practice technical solution for a client's computer network environment to support their business. I communicated and liaised with clients effectively to gain a thorough understanding of their business operations and requirements which were then aptly used as crucial inputs to the design & implementation. As proof of our technical capability, I performed technical demonstrations to clients and executed "proof of concept" setup in a relatively small but live… Show more My focus was to architect a best practice technical solution for a client's computer network environment to support their business. I communicated and liaised with clients effectively to gain a thorough understanding of their business operations and requirements which were then aptly used as crucial inputs to the design & implementation. As proof of our technical capability, I performed technical demonstrations to clients and executed "proof of concept" setup in a relatively small but live environment. Show less

I relocated to Melbourne to take up the role of the Victorian (State) Training Manager. This was a similar role to my last position as the Novell Training Manager in Sydney, but with an expanded scope to include the entire Victoria state training budget for all certified vendor training courses.

In addition to my responsibility as a Technical Instructor, I also managed the Novell/NetWare training division in Sydney. The added responsibility included the budgeting, marketing and managing a team of four Technical Instructors for Novell/NetWare courses.

As a technical instructor, I conducted vendor certified courses, ranging from duration of 1 to 10 days, for external clients in a classroom for up to 12 students.I was certified as a:* Novell/NetWare Instructor* Synoptics/Bay Networks Instructor* SCO Unix Instructor* Cisco Instructor* Lotus Notes Instructor

As a technical support engineer for a wholesaler/distributor, I supported clients to resolve technical issues for leading computer networking, storage, backup vendors like Novell, Storage Dimensions, Emerald, APC, and CCMail.