Stephen Lee Email & Phone Number

Singapore

In my role as Group Chief Risk and Compliance Officer with NETS, I spearhead end-to-end operations over the Group’s risk and compliance function, from policy development and implementation, through to auditing and enforcement. I advise the CEO & Board in ensuring sound risk management and corporate governance practices; including the group's obligations on the legal and regulatory fronts. This involves navigating both the local and regional legal and regulatory landscapes to uphold the group's obligations.Managing the full-cycle of risk management, I converge divergent efforts across multiple objectives by translating my core competencies of technology, strategic planning, regulatory compliance, and risk assessment into purposeful action that generates significant value for NETS.My leadership style is characterized by a blend of assertiveness, strategic insight, and foresight. I prioritize achieving company-wide operational risk mitigation while upholding principles of integrity, transparency, and resilience throughout every process.I am a Member of the Singapore Institute of Directors and a Member of the Risk Management Sub-Committee, Asian Payment Network.

Senior leader and key member in setting risk boundaries across the group and performing ongoing monitoring and reporting of key risk indicators. Constant surveillance over the horizon to modify if necessary, key risks and the corresponding Board-approved risk appetites. Purpose was to keep staying relevant, understanding digitalization initiatives and its impact to the business, understanding the growth strategy in the context of risk taking versus its rewards, measurements against direct competitors, sustainability, and climate-risks among others. Applied programs in maturing the risk amd compliance culture, attitudes and behaviors of staff and third parties/vendors across the group.Member of the World Federation of Exchanges, and a working group member of CCP12. Served on the steering committee of the Association of Banks of Singapore (ABS) Business Resiliency Committee. Chaired the securities and derivatives industry’s Business Continuity Management SME Working Group.Other roles held: Head of Service Support (Service Management), Head of Transition for SGX's biggest outsourcing engagement (S$110 million), Head of Service Level Management, Head of Outsourcing, Head of Business Continuity Management.Key career highlights: Attained ISO 22301:2012 (business continuity management systems) and ISO 45000 (occupational health and safety). ISO 45000 was seen as a key risk and thus the preparation of the enterprise prior to the global pandemic (COVID-19). SGX was recognized by SHRI for its robust business continuity plan and was presented a special award in 2021.Strong thinker and able to think conceptually, yet able to understand practical considerations and limitations because of a very strong foundation in technology and information security practices.

During my 4-year tenure as Group Head of Operations & Support (Infrastructure) with International SOS Pte Ltd, I was entrusted with leading infrastructure development and management. I set the strategic IT direction of the company’s global infrastructure including resiliency, infrastructure planning and deployment. Span of control covered 46 countries and 65 sites across the globe 24x7. Key decision maker for technology infrastructure support. Provided technology expertise in analyzing the group's complex medical systems, anticipating customers' and stakeholders' problems, and finding ways to mitigate risks. Span of work included compliying to various governmental and regulatory requirements as part of securing customer data.Key career highlights: Transformed the architecture infrastructure stack into a first-class infrastructure service to our clients and business partners around the globe, each and every day. Number of incidents/outages dropped to near zero due to the fault tolerant design of its mission-critical systems distributed across multiple datacenters. Achieved through an approach in identifying single-point of failures and eliminating them at each path. Validated through constant modular/component testing.By centralising each subsequent project’s myriad elements (from project initiation, to resource allocation, and task monitoring) & sharpen a laser-like focus on only the mission-critical milestones, I provided a singular vision & oversight that comprehensively secured coverage over the fulfilment of all deliverables.Throughout my tenure, I advocated for efficiency and reliability while striving to exemplify diligence, versatility, and adaptability. Employing a hands-on approach to operations management, I animated peer & client interactions alike with enthusiasm and goal-orientation, inciting the team with the drive necessary to rapidly fulfil all group-wide goals.

As the Global Service Delivery Manager, I effectively straddled functions between the company’s customer satisfaction and service delivery targets. I supported the performance of infrastructure and information security services via contractual SLA targets of 44,000 staff across the global offices. Supervised a team of 200+ providing support services 24x7 including a hybrid follow-the-sun model in EU and US for some platforms. Service delivery expectations included ensuring high customer satisfaction and supporting the reporting metrics required.Key career highlights: Reduced chronic failures (incidents) to between 0.25% and 0.75% of the server environment due to aggressive root-cause analysis when compared to prior years. Expertise of staff was widely recognized; accomplished through a rigorous, continuous training and certification program, including anticipating future needs based on industry benchmarks.In short, I centralised the company’s various performance, quality, and efficiency problems, offering a unified, concentrated, and clear command over the most impactful action steps. In so doing, I exceeded my role’s expectations, solved business problems, and fuelled the firm’s ongoing service delivery success.

Formulated the overall strategy of the subsidiary’s plans to integrate stock valuation models with leading research from Yale University. Incorporated the business and financial model and managed application development teams across the US, Taiwan and Singapore. The teams were charged with porting a sophisticated US stock valuation model using real-time feeds. Oversaw recruiting and training, security design, resource allocation and employee assessment functions. Built and mentored cohesive, qualified teams committed to meeting schedule and budgetary needs.

Role included the technology function reporting to me. Set up a secure content management system that included sourcing, purchasing and implementation of hardware and software. Vendors included Sun, Oracle, Microsoft, Vignette, Dell and Cisco. In addition, set up and supported LAN/WAN infrastructure for publishing support in the US, UK, Hong Kong and Malaysia.

Advanced Certificate In Crisis Management In The Digital Age

Mba, Business Administration

Msc (Hons), Information Technology

B.A. (Hons), Classics, Computer Science, Economics, Philosophy