Stephen Lopez Email and Phone Number
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IT technical professional with 17+ years of experience in impeccable management of personnel, projects, customers and preparing departmental reports while maintaining the utmost professionalism• Adept at interdepartmental coordination and communication• Possess comprehensive knowledge of the Microsoft Office Suite including Visio• Honed ability to stay focused under pressure, accomplish goals in a timely manner and continually meet or exceeded deadlines• Highly involved in preparation and deployment of new and enhanced proprietary applications, interfaces and web services within both waterfall and agile methodologies
Choice Hotels International
View- Website:
- ellucian.com
- Employees:
- 3181
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Manager, Channel ManagementChoice Hotels InternationalScottsdale, Az, Us
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Business Intelligence ManagerEllucian Jul 2022 - Present -
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Scrum MasterSolera Health Mar 2021 - May 2021Phoenix, Arizona, United States -
Sr. Technical AnalystSolera Health Jun 2020 - Mar 2021Phoenix, Arizona, United States
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Sr Business System Analyst / Product OwnerGenius Avenue Mar 2019 - Apr 2020 -
Business System AnalystGenius Avenue Mar 2018 - Mar 2019ScottsdaleGenius Avenue leverages state of the art digital technologies, industry expertise and partner relationships to optimize go to market strategies for insurance industry and related product and service companies, distributors and sponsors. Genius Avenue meets today’s consumers' demand for digital engagement for purchasing, payments, access to relevant products and services and personal relationship. Digital technology and human centered design = Genius Avenue FinTech solutions.
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Director Of Support OperationsMulti-Systems Inc. Feb 2016 - Oct 2017• Managed technical support team of 100+ employees and document costs, impacts, and services• Lowering support costs while improving customer and employee satisfaction• Manage vendor relations, service level agreements, and training for staff• Enforce and improve support documentation and maintenance strategies• Define and communicate strategies for developing and improving service, response times and organic sales -
Customer Care ManagerMulti-Systems Inc. Jun 2015 - Feb 2016Phoenix, Arizona AreaCustomer Care Manager for Extended Stay America Hotels• Acted as liaison between the client and the support and sales departments• Attended all client functions including trade shows, quarterly reviews, support and sales meetings• Performed as project manager for all client projects and initiates• Managed support activities and improved SLA levels and customer satisfaction• Created all client facing reports and documentation
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Professional Services ManagerPegasus Solutions Jan 2013 - Apr 2015Scottsdale• Manage a team of 7 Business Analysts and System Engineers responsible for implementing Pegasus proprietary software for customers located in the Americas and Asia Pacific• Manage a team of 6 Business Analysts and System Engineers responsible for certifying and implementing external vendors onto the Pegasus Electronic Distribution System (Switch/UD)• Customers include LaQuinta, Extended Stay America, Expedia, Trivago, Kayak, Priceline, Hotwire, TripAdvisor and many independent hotels• Products include: Property Management Systems (PMS), Central Reservation Systems (CRS), Meta Search Engines, Revenue Management Systems (RMS), Loyalty Program Systems (LPS), Internet Booking Engines (IBE), Online Travel Agents (OTA) and Global/Alternative Distribution Systems (GDS and ADS)• Reduce implementation and certification start times from six months to under 30 days• Provided both internal and external custom reports through SQL scripting within the Oracle database -
Manager, Technical ServicesPegasus Solutions Dec 2011 - Jan 2013Scottsdale, Az• Manage a small group of Implementation Engineers to certify and implement hotel chains onto the four major global travel agencies (GDS)• Designed and implemented a standard set of procedures and reports to reduce problem incidents by over 50 percent• Acted as the company liaison for all four major GDS’s which consisted of fielding and resolving complaints and attending regular meetings
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Certification Manager, Quality AssurancePegasus Solutions Jan 2010 - Dec 2011Scottsdale• Managed a group of Certification Engineers to certify newly developed interfaces with the Pegasus Next Generation Central Reservation System (RVNG)• Developed an improved process of certification and documentation that included an internal site to allow sales personnel to get updates on new and upcoming certifications on a daily basis• Interface types: XML, HTML, HTNG, OTA, FTP, HTTP, and Direct Connection (Web Services)
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Quality Assurance LeadPegasus Solutions Oct 2007 - Jan 2010Scottsdale• Lead different QA teams on high priority corporate projects• Major projects lead: First full two-way PMS interface (Opera OXI PMS), Expedia Direct Connect Interface and Initial CRS GDS certifications• Conducted original Acceptance Testing of the newly acquired CRS called GuestClick later renamed to RezView Next Generation (RVNG)
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Performance Metric Analyst - Customer SupportPegasus Solutions Sep 2005 - Jan 2010• Responsible for daily performance reporting of a 50+ agent call center, both statistical and financial• Provided analysis of data and made recommendations for improvements through reports and extended projects• Developed and conducted monthly agent performance reviews which included statics from phone system (Avaya), customer incident tracking system (ITSM) and call monitoring which increased incident resolution SLA by 10%
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Support Supervisor/TrainerPegasus Solutions Jun 2002 - Sep 2005Scottsdale
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Support Analyst I/IiPegasus Solutions May 2000 - Sep 2005Scottsdale
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External Help Desk TechnicianMicroage Dec 1999 - May 2000
Stephen Lopez Skills
Stephen Lopez Education Details
Frequently Asked Questions about Stephen Lopez
What company does Stephen Lopez work for?
Stephen Lopez works for Choice Hotels International
What is Stephen Lopez's role at the current company?
Stephen Lopez's current role is Manager, Channel Management.
What is Stephen Lopez's email address?
Stephen Lopez's email address is st****@****ons.com
What is Stephen Lopez's direct phone number?
Stephen Lopez's direct phone number is (602) 870*****
What schools did Stephen Lopez attend?
Stephen Lopez attended Devry University Phoenix.
What are some of Stephen Lopez's interests?
Stephen Lopez has interest in Animal Welfare, Environment.
What skills is Stephen Lopez known for?
Stephen Lopez has skills like Quality Assurance, Sdlc, Hospitality, Hospitality Industry, Management, Troubleshooting, Agile Methodologies, Business Analysis, Software Documentation, Sql, Software Quality Assurance, Unix.
Who are Stephen Lopez's colleagues?
Stephen Lopez's colleagues are Shubham Sinha, Jair Hernandez, Manoj Babu, Mark Hoye, Rod M., Jabari Buck, Francesca Sisto.
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Stephen Lopez
Chicago, Il5fb.com, jll.com, fb.com, coulter.com, yahoo.com6 +181756XXXXX
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1pacbell.net -
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2nuveen.com, slu.edu1 +131451XXXXX
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