Stephen Luster Email & Phone Number

Lincoln Center 3 And One Financial

I am at the forefront of emerging technologies, project management and application support for the largest utility in NA.

Performed as Lead Project Engineer in the nation-wide JP Morgan/Washington Mutual conversion. Directed and managed over 100 technicians nationally during the conversion process.Manage and oversee multiple PC deployments daily.Manage validation process to ensure new technology functionality is accurate and imaged properly.Troubleshoot hardware and network connectivity issuesInstall and configure software upgrades.Perform data migration, use map commands, copy & partition hard drives.Install hardware, printers and peripherals. Install and configure protocolsLiaison between JP Morgan/Washington Mutual Branch Administration and Insight Enterprises support team.

MORGAN TRADITIONAL REFRESH PROJECT Performed as Lead Project Engineer in the nation-wide JP Morgan traditional refresh project.Directed and managed over 100 technicians nationally during the refresh project.Designed and implemented time-management flow chart for technicians. Re-imaged over 1000 PCs using systems management server.Managed and oversaw multiple PC deployments daily.Ensured all sites conversions were completed ahead of schedule and under budget.Managed validation process to ensure new technology functionality is accurate and imaged properly.Updated operating systems from Windows 2003 to Windows 2007.Performed critical duties above and beyond my job duties.Troubleshot hardware and network connectivity issues.Installed and configured software upgrades.Performed data migration, use map commands, copy & partition hard drives.Installed hardware, printers and peripherals. Installed and configured protocols.Liaison between JP Morgan and Insight Enterprises support team.Worked with both internal and external GSA customers to solve complex issues. Managed activities and events to improve customer experience.Defined purpose, clear roles, tasks, milestones, budgets and measures for success for technical implementation initiatives.Analyzed forecast and prepared calendars and demand/capacity plans and measured actuals against forecast plan.Optimized visualization of talent through specific development.Monitored project on an ongoing basis, evaluated progress and quality managing issue resolution process and took corrective actions as necessary.Supported client technical implementations.

Provide Windows XP/Office Professional and Vista Support for over 30,000 users in United States and Canada.Manage internet connectivity and remote site support.Provide network support through Novell Active Directory.Image and support over 1,000 end users in a Windows O/S environment.Expertly install, configure, support and troubleshoot Microsoft SQL Server 2005, Microsoft SQL Server 2008, HP ProLiant DL380 G4 Server.Troubleshoot Windows 2005 and 2008 Servers and streamlining the user policy.Set up Window NT Server.Provide functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. Assist in the installation and updating of software, as well as the setup and troubleshooting of all equipment. Track and de-escalate technology and both computer and telephone equipment systems. Expertly install, configure, monitor and troubleshoot PC's and related hardware on all OS platforms. Oversee the investigation and resolution of hardware and software issues both remotely and onsite. Collaborate with telecommunication team to troubleshoot T1 lines and company-wide phone problems. Procure, receive, document and track inventory of all computer equipment and software licenses. Perform diagnostic testing on PC equipment and ensure printers are up and running at all times. Resolve Windows and Internet Explorer issues on desktop and laptop.Identify and remove computer viruses and provide major repairs in accordance with outside vendors. Perform wiring and daily maintenance of internal computer systems. Resolve Windows related issues, Internet Explorer issues and other PC software related issues. Monitor and troubleshoot LAN, install and configure routers and switches, and generate weekly reports.

Performed as Lead Project Engineer in the nation-wide JP Morgan/Washington Mutual conversion/rollout.Directed and managed over 100 technicians nationally during the conversion process.Designed and implemented time-management flow chart for technicians. Managed and oversaw multiple PC deployments daily.Ensured all sites conversions were completed ahead of schedule and under budget.Managed validation process to ensure new technology functionality is accurate and imaged properly.Re-imaged over 1000 PCs using systems management server.Updated operating systems from Windows 2003 to Windows 2007.Performed critical duties above and beyond my job duties.Troubleshot hardware and network connectivity issues.Installed and configured software upgrades.Performed data migration, use map commands, copy & partition hard drives.Installed hardware, printers and peripherals. Installed and configured protocols.Liaison between JP Morgan/Washington Mutual Branch Administration and Insight Enterprises support team.Worked with both internal and external GSA customers to solve complex issues. Managed activities and events to improve customer experience.Defined purpose, clear roles, tasks, milestones, budgets and measures for success for technical implementation initiatives.Analyzed forecast and prepared calendars and demand/capacity plans and measured actuals against forecast plan.Optimized visualization of talent through specific development.Monitored project on an ongoing basis, evaluated progress and quality managing issue resolution process and took corrective actions as necessary.Supported client technical implementations.

Managed the Bank of America/LaSalle Transition Project

LASALLE BANK TRANSITION PROJECTAdminister installation and conversion of legacy hardware to new technology infrastructure.Modification of LaSalle Bank legacy data prior to migration. Ensure architectural and storage compatibility of legacy data to the Bank of America operating system.Importation of all LaSalle Bank legacy data to the new Bank of America operating systems via insert queries.Responded and resolved management inquiries in a fast-paced call center environment received via phone or email.Serve as company liaison between Bank of America and Hewlett Packard-RSD.Identify and troubleshoot incidents.Provide technical support during conversion period.Perform and successfully complete various responsibilities and duties assigned by Regional Manager.

LASALLE BANK TRANSITION PROJECTAdminister installation and conversion of legacy hardware to new technology infrastructure.Modification of LaSalle Bank legacy data prior to migration. Ensure architectural and storage compatibility of legacy data to the Bank of America operating system.Importation of all LaSalle Bank legacy data to the new Bank of America operating systems via insert queries.Responded and resolved management inquiries in a fast-paced call center environment received via phone or email.Serve as company liaison between Bank of America and Hewlett Packard-RSD.Identify and troubleshoot incidents.Provide technical support during conversion period.Perform and successfully complete various responsibilities and duties assigned by Regional Manager.

LASALLE BANK TRANSITION PROJECTAdministered installation and conversion of legacy hardware to new technology infrastructure.Modification of LaSalle Bank legacy data prior to migration. Ensured architectural and storage compatibility of legacy data to the Bank of America operating system.Importation of all LaSalle Bank legacy data to the new Bank of America operating systems via insert queries.Updated operating systems from Windows 2003 to Windows 2007.Re-imaged over 500 PCs using Norton Ghost and Acronis True Image.Responded and resolved management inquiries in a fast-paced call center environment received via phone or email.Served as company liaison between Bank of America and Hewlett Packard-RSD.Identified and troubleshot incidents.Provided technical support during conversion period.Performed and successfully completed various responsibilities and duties assigned by Regional Manager.

Managed several office account's, Order all Technical Equiptment, and secure and supervise all service agreement's.

Provided technical support to end users and served as Level II tech support.Provided solutions for technical support issues such as usernames/passwords, software, and hardware issues.Managed IT contract for largest Governmental Defense Law Agency in the United States with annual budget of $3.5 million.Supervised formation and execution of IT contract, including the preparation of bids and proposals, negotiation of contract terms, and supervision of contract performance.Saved Cook County government over $1 million in the evaluation and selection of hardware, software, and peripherals while maximizing quality.IT PROFESSIONAL ASSOCIATIONS

Provided technical support to end users and served as Level II tech support.Provided solutions for technical support issues such as usernames/passwords, software, and hardware issues.Managed IT contract for largest Governmental Defense Law Agency in the United States with annual budget of $3.5 million.Supervised formation and execution of IT contract, including the preparation of bids and proposals, negotiation of contract terms, and supervision of contract performance.Saved Cook County government over $1 million in the evaluation and selection of hardware, software, and peripherals while maximizing quality.

Managed office equipment service agreements for all departments and satellite offices of the Public Defenders' Office.Allocation of budget for postal, transportation, legal periodicals and office supply accounts for all departments and satellite offices of the Public Defenders' Office.Organize transportation of office supplies and equipment to all departments and satellite offices of the Public Defenders' Office.

Education record

Bs, Hardware And Network Infrastructure

Activities and Societies: Dean's List, CompTia member.

Education record

Education record