Stephen Mankus Email & Phone Number

Greater Boston

Lead definition of Business Capability model for Independent Financial Advisor Firms (both RIA and IAR) as basis for new Financial Service Offering and business unit. Lead Solution Architect for integrating Orion Wealth Management ecosystem with CFN and aligned with Business Capabilities.Perform IT product/service portfolio analysis, identify cost/value optimization opportunities, establish zero base budget process, in partnership with stakeholders.

Portsmouth New Hampshire

Collaborated with Business Product Owners, portfolio architects, and IT Engineering/Data teams to define EnterpriseIT Strategies and multi-year implementation roadmaps to establish holistic Customer Experience and ‘Data First’solutions for multi-cloud environments. Provide technical direction/mentoring to Application Architects, softwareengineers, and operations teams. • Defined and managed cloud based Digital Analytics capture/reporting solution architecture forMarketing/Sales. Leveraged Adobe, Heap, custom 1st party tag/application, Informatica Power Center/ETL,SAS, Kafka, Tealium CDP, and routing to Snowflake for report generation (Qlik, Power BI, Microstrategy).• Established Troux-linked Power BI reporting of application cost and quality (DORA) used for management ofService/Sales Solutions and facilitated implementation. Impact exceeded $500K in annual operationssavings, enabling improved sales closure rates by 5%.• Research new technologies, design options, and lead trade study/decision analysis• Lead Information Security Analysis (STRIDE) for solution architecture and application implementations• Defined SMS/MMS Omni channel solution architecture (Twilio, Java, REST API, Apigee, MongoDB, hosted onAWS, Azure, and Google) and facilitated implementation. Business impact: $40 million annual operations costsavings/increased revenue, 40% increased customer satisfaction• Established Campaign/Lead Management tracking and reporting solution architecture (Epsilon, Oracle, Unica,SalesForce, Java microservices/AWS) and facilitated implementation.• Lead Enterprise Solution Architecture for application compliance with CPRA/CCPA/GDPR/HIPAA privacy laws.• Hands-on use of Visual Studio, Data Dog, GitHub, Kafka, AWS Lambdas, and Java/SpringBoot-based REST APIs,MongoDB, Apigee, for proof-of-concept apps and demonstrations. Leveraged / Aligned with DevOps.• Led performance optimization effort for enterprise MDM solution (Reltio, Mongo Atlas, Kafka, AWS).

Bethesda, Md

Collaborated with Business Stakeholders to define Enterprise IT Strategies and multi-year implementation roadmaps for Reservations, Revenue Management, Data Strategy/Business Intelligence, and Corporate Systems. Lead teams to define domain, solution, and reference architectures to guide development and ensuring alignment with business objectives. Portfolio managed represents $140 Million of annual investment. Hired and managed 6 experienced Solution and Data Architects as my primary team.• Established Architecture for Marriott’s new $300 Million ‘cloud based’ Enhanced Reservations System (ERS), to implement new sales model, decrease TCO, and enhance global scalability. Solution provides ‘attribute based’ products, distributed inventory/pricing, and new ‘optimized’ pricing paradigm. Technology stack includes Open Shift (OSE), ‘Reactive Architecture’ (Java/Play/AKKA), micro-services, Akana, DevOPS, Kafka, ELK, Docker.• Lead architecture development to refactor Revenue Management Systems to become Cloud Based (OSE, Hadoop, SPARK, micro-services, containers, etc.) aligned with new Revenue Management business processes. Facilitated integration of hotel revenue analytics and reporting process (Cognos, Tableau, Microstrategy) with new solution. Provided third tier support for ecosystem.• Working with business stakeholders, defined Data Strategy and roadmap for Enterprise Data Platform, Business Intelligence/Reporting, and established Corporate Data Model and Data Governance processes.• Established Total Cost of Ownership (TCO) model to provide ‘lens’ to guide cloud-based architecture decisions.• Develop/Implement Enterprise Architecture practice processes and artifacts, facilitate adoption by Dev Teams. • Support development of Business Architecture and Technology Strategy alignment with business stakeholders.

Las Colinas, Texas

Lead development and service delivery for Marriott International account team. Lead development, integration, and deployment of Marriott’s new Mobile Meeting Manager App (Red Coat Direct) and Associate Console (Project Everest). Lead design/implementation of secure (PII) Cloud Based solution with better that 99.95% reliability. Mobile applications to be leveraged at 4700+ hotels globally and across all Marriott Brands.

Lead application development/support efforts for solutions supporting external customers and the Amtrak Marketing Group.(e.g. Amtrak.com (e-Commerce), 'Arrow' Reservation System, Food and Beverage Point of Sale, Revenue Management, Ticket/Agent Point of Sale, Station Signage systems, and Call Center/Telephony Systems). Applications deployed across Sun Solaris, Windows, IBM mainframe (zTPF) and iPhone (IOS) platforms, generating $2.3B annual sales.

Led organization providing application development and support for Air Pricing (Airlines, Travel Agencies), Hotels, Car, Rail, and Cruise Line reservations and servicing. Team consisted of 250+ staff located in the US, Europe, and Asia. Applications deployed across 1400+ servers (HP/Linux) and multiple mainframes (IBM/TPF/MVS), supporting 10,000+ Transactions per Second (TPS).

Director - Systems Engineering - Department of Homeland Security (TSA) ITMS Contract - Lead Infrastructure Engineering organization responsible for the architecture, engineering and support of TSA's Data Networks (429 Airports), TSA/DHS Data Centers, and Infrastructure Applications (Exchange, Active Directory, TSA.gov, security (firewalls, etc.), desktops, printers, etc.)Director: Systems Engineering - Defense Finance Accounting Service - Led Infrastructure Engineering organization responsible for outsourced management of 17,000 desktops, file/print servers, and 2800 desktop applications located at 32 facilities. Aligned processes with ITIL v2. Led technical team that developed and presented winning proposal for $224mil IT outsource contract.

Developed and taught IT Strategy and related courses for the Carey Graduate Business School. Courses included: - Strategic Planning for Information Systems (Enterprise Architecture Planning – Spewak’s EAP), - Program and IT Project Management, - Information Systems Architecture, - e-Commerce Integration (B2B), - Web Site Design, - Web Site Architecture/Administration, - Systems Analysis and Human Factors

Led organization providing application development and support of Air Pricing and Fare / Rules Distribution solutions. Staff of 64 located in Virginia, Florida, and India.

Led definition, acquisition, installation, and operation of Iridium’s IT business (Wireless Billing) systems infrastructure. Successfully established and managed architecture and development teams that designed and implemented 22 major systems/subsystems on schedule/under budget. Successfully coordinated effort to design/implement Iridium’s Global Data Center established in Virginia within 3 months.

Fort Detrick, Maryland

Lead Software Engineering team to successfully design, develop, and integrate a custom Health Care eCommerce (EDI/X12) ERP (Lawson) system managing inventory of all Medical Materiel (Pharmaceuticals, medical supplies, etc.) globally, for the Department of Defense. Solution replaced 10 existing legacy systems and fully integrated with suppliers (e.g. McKesson, Amerisource-Bergen, etc.)Program delivered on time and on budget. Team co-located and integrated with Business customer (Fort Detrick, Md).

Systems Analysis Technical Lead - Advanced Automation System (AAS) – Rockville, MarylandLed systems engineering/design team responsible for systems analysis, performance, and capacity planning for FAA’s air-traffic control systems.System Architect/Performance Technical Lead - AMADEUS CRS - Munich, GermanyDeveloped global network architecture/design. Led airline systems integration/planning, capacity/load study, system performance, and network testing/tuning for system that supported 42 airlines and travel companies, with a capacity of 1750 Transactions per second (TPS)Software Engineering Lead - Submarine Sonar/Combat Control - Manassas, VirginiaLed design/development (full life cycle) for real-time control of digital signal processing, target acquisition/tracking, and display of active sonar and sensor data. Led integration effort of Real Time System Reconfiguration function to enhance system reliability and survivability.

Ms, Engineering / Organization Management

Bs, Math/Computer Science