Stephen Matsuba Email & Phone Number

Burnaby, Bc

Responsible for writing, editing, illustrating, publishing, and maintaining service and operator guides for a wide range of new and existing products including flexographic printing plates, software for preparing and submitting plate layouts to the imager, system workstations, and hardware systems for plate imaging and plate processing. Support hardware systems with service manuals and procedures including safety, operation, replacement of field replaceable units, maintenance, and troubleshooting. Incorporate functional illustrations, photographs, and parts and schematics diagrams. Support software products with user guides, release notes, installation and upgrade guides, and troubleshooting articles. Support plate products with optimization procedures and guidelines, customer and engineering bulletins, and visual quick reference guides. Develop line art and other types of visual content to support complex technical information for service engineers and simplified illustrations for users. Manage distribution of content to the applicable audiences with web-based knowledge base articles and file downloads including documents, test files, and software installers. Publish brief news items such as release announcements and other critical updates. Work closely with the software development, service engineering, and platemaking technical applications teams across multiple sites. Review and develop documentation processes and procedures.

Vancouver, Canada Area

Vancouver, Canada Area

Operate as the company’s subject matter expert on all things InfoSec and compliance allowing Eventbase to protect customers and their attendees. Review customer contracts to ensure legal and infosec compliance. Work with product, sales, and delivery teams to inform Eventbase’s engineering and process roadmap to ensure a high level of Infosec compliance with regulations and standards such as ISO. Maintain awareness of latest information security policies and best practices. Reviewing and answering Infosec questionnaires. Reviewing and preparing privacy compliance collateral including consent screens and documentation. Managing company’s ISO 27001 certification process. Streamline planning, reporting and documentation to maximize Eventbase’s SR&ED funding. Provide deliverables and develop standards, processes, and techniques for SR&ED and other incentive programs. Write proposals for SR&ED and similar programs. Manage internal stakeholder relationships for information gathering, documentation, and submission for government funding. Work with stakeholders to meet documentation needs. Champion 3rd party vendor management.

Vancouver, British Columbia, Canada

Responsible for creating, and editing strategic proposal documents. Assist in the strategic messaging process for proposals. Manage proposal content and processes for creating network infrastructure, security assessments and penetration tests, cloud solutions, and managed services. Review incoming contributions from SMEs. Work collaboratively with account executives, solutions architects, and vendors to develop proposal themes, strategies, and non-subject matter expert oriented business content with the proposal team. Maintain a central pool of technical profiles for architects and SME’s for the purpose of proposal or marketing material as required. Develop proposal templates for the Sales team.

Vancouver, Canada Area

Responsible for planning and developing technical documentation and other content for clients. Create graphics and video. Provide advice and services on client information needs and delivery.

Burnaby, Bc

Responsible for leading the development of operations manuals, engineering bulletins, standard operating procedures, and integration and code development instructions. Collaborated with subject matter experts to create tutorials as well as testing and training materials, training aids and other documents. Interfaced with lead developers and architects to establish documentation guidelines for coding the Mix Director platform. Worked with relevant leadership to select documentation management platform. Researched and prepared proposals for key projects including an online instructional resource that includes a resource centre, LMS, and CMS. Prepared tutorials for Assists in determining permission levels and strategies for access to documentation. Managed the centralized engineering documentation library. Planned and developed API documentation.. Created and oversaw quality assurance systems for the company's documentation. Designed and implemented processes and procedures for the company’s SR&ED submissions. Set and implemented documentation policies. Collaborated with stakeholders on certification standards. Worked with marketing on marketing and sales collateral and standards.

Burnaby, Bc

Responsible for leading the development of operations manuals, engineering bulletins, standard operating procedures, and integration and code development instructions. Collaborated with product managers to create tutorials as well as testing and training materials, training aids and other documents. Interfaced with lead developers and architects to establish documentation guidelines for coding the Grid Director platform. Worked with relevant leadership to select documentation management platform. Assisted in devising permission levels and strategies for access to documentation. Managed the centralized engineering documentation library. key products. Created and oversaw quality assurance systems for the company's documentation. Collaborated with stakeholders on certification standards. Worked with marketing on marketing and sales collateral and standards. Planned, implemented, and managed various documentation-related projects including the company's Intranet, documentation archive, and RFP authoring system.

Burnaby, Bc

Responsible for evaluating, troubleshooting, and improving existing end-user and API documentation. Worked with various teams within the company to fulfill and maintain the company’s documentation, and to identify and strategize future documentation requirements. Managed and coordinated personnel for different projects. Researched and prepared case studies for the marketing team. Trained and mentored technical writers on video editing and production processes. Managed scripting, storyboarding, and video production for online tutorials.

Burnaby, British Columbia

Responsible for the planning, creation and implementation of online user help files, API and developers documentation, and documentation and process standards. Developed lines of communications and protocols between technical documentation team members and other project teams (Product management, Project Management, Business Analysis, UX Design, Development, and Quality Assurance). Worked with various teams to develop and maintain the company’s documentation. Planned and implemented the reorganization of the online help for key products. Responsible for scripting and producing online videos and interactive tutorials. Mentored new technical writers and was responsible for assigning and monitoring work tasks for the Foundations technical writing team. Organized monthly workshops on documentation-related topics for team members.

Responsible for planning, creating and implementing online user help files, API documentation, and establishing documentation processes and standards. Helped develop and implement a DITA XML-based system for the company’s technical documents. Planned the restructuring of user help. Was also responsible for designing and implementing a customer knowledge base for ActiveWorks products. Researched and created proposals, presentations and white papers for senior management, third party developers and potential investors. Worked with a variety of stakeholders to design and implement new documentation. Mentored new technical writers.

Vancouver, Bc

Researched and prepared responses to RFPs. Designed and rendered graphics, charts, and tables. Created budgets and timelines for bid proposals.

Responsible for preparing responses to RFPs, SOQs, and SOWs for government, military, and other projects. Managed both internal and external contributors. Created detailed work plans and project budgets. Ensured that all proposals conformed to submission requirements, and that all contributions were submitted on schedule. Prepared graphic material such as charts, diagrams, Gantt charts, and screen captures/mock ups. Prepared SOWs as well as progress and end-of-contract reports according to client requirements. Maintained contact with clients throughout the project lifecycle to ensure that SOW requirements were met. Managed and submitted proposals for research funding sources such as the Small Business Innovative Research (SBIR) Program. Developed marketing plans and implemented marketing strategies on a limited budget. Prepared all marketing and presentation material, and created all company graphics including company and product logos as well as software icons. Made presentations to potential clients, conferences, and trade shows.

Planned and implemented software design and content creation for displaying fully interactive 3-D e-commerce spaces. The company’s initial focus was on the book industry, but also developed plans to enter other vertical markets. Researched and prepared business and marketing plans. Prepared detailed competitors reports, researched and developed process documents, and prepared client and investor presentations.

Toronto, Canada Area

Consulted with companies real-time 3D graphics (virtual reality) application development. Provided documentation and advice on Virtual Reality Modeling Language for various projects including e-commerce applications.

North York, On

Responsible for preparing class material, essay topics, and exam questions for the tutorial group of the third year Shakespeare course. Assessed and graded student essays and exams. Lectured and lead discussions in classroom setting. Prepared and presented material for the main lecture. Provided one-on-one consultation with students.

Vancouver, Canada Area

Responsible for preparing class material, essay topics, and exam questions for the mandatory first-year English course for the University of British Columbia, and the third-level technical writing course. Assessed and graded student essays and exams. Lectured and lead discussions in tutorial groups. Provided one-on-one consultation with students.

Vancouver, Canada Area

Responsible for preparing class material, essay topics, and exam questions for the mandatory first-year English course for the University of British Columbia. Assessed and graded student essays and exams. Lectured and lead discussions in classroom setting. Provided one-on-one consultation with students.

Ph.D Candidate, Linguistics, Discourse Analysis, English Literature

Post; M.A, Secondary Education; English

Bachelor'S Degree, English Literature