Christopher Bradley Email & Phone Number

Toronto, Canada Area

Mentor and support Field Product Specialists, Response Center and Service Engineers in the regions to ensure they are equipped and well prepared for day to day break fix dispatches, as well as escalations during emergency/hot situations.Manage a list of known problems seen in the field so there is clear feedback to Product Development and Manufacturing Teams to drive continuous improvement, this includes collecting and maintaining a failure database.Drive transfer of technical knowledge to the support organization, including information (content) displayed on Intranet Support pages as well as DVD support technical content.Proactively monitor field to anticipate technical issues before customers are seriously affected; detect trends and develop a list of hot sites in each Region. In depth data analysis, spreadsheet creation, calculations and predictive failure studies. This includes proficiency in Excel, SQL servers, SAP, Crystal Reports and several company specific databases. Directly support product worldwide through entire lifecycle; starting with conceptual Alpha development, through Beta site integration including installations, full production life, and then ramp down to end-of-life support (parts, documentation, etc.).Travel to customers as required for escalated hot site issues and includes inspections, repairs, customer training, implementing field change improvements, executing Preventative Maintenance plan and general customer satisfaction meetings.Serve as the product subject expert during training material development and closely collaborate with the Instructional Designer.Collaborate with System Test Team on firmware releases on product. Plan and rollout Reliability Changes including documentation and technical support during implementation.Provide feedback and escalate any concerns regarding reliability fixes launched to field service teams, to ensure rollout will be successful.

Burnaby, Bc

Head trainer for all Very Large Format Automated CTPS for 5 yearsSimulated accurate troubleshooting environment for various Global Regional Service Team in a Vancouver based classroom – this included a complex hand-on, week-long course. Device ownership of training equipment which included performing regular Preventative Maintenance, break-fix repair and system reliability hardware and software updates.Onsite training to Field Engineers, Specialists, "Shared Maintenance" customers and device OperatorsKnowledge transfer to specialists based in the North America, South America, Europe and our Asia Pacific service regions.Limited cross-team support to Engineering teams for; systems and components testing, Alpha & Beta development audits for Service and SupportOnsite installations of Equipment, customer press integration, testing, training of the operators and continued hot site support & troubleshooting

Annacis Island, Delta, Bc

Assembling, alignments, testing, troubleshooting individual electro-mechanical subsystems prior to device integration.Crosstraining coworkers and new hires on proper assembly of components.Reworking of Beta parts and assemblies.Mainframe wiring and pneumatics; routing, installation, troubleshooting and testing.Final testing, troubleshooting and integration of Large Format digital plate imagers prior to device shipment to customers.Lead Field install team driven by Product Development. Installations in various regions: England, Germany, Belgium, Chile and all regions of the US.Lead Beta site installations for new products, new device features and reliability improvements. This included onsite system integrations in customer production facilities, system testing, full training of the operators and continued site support post install. Supported Hot-Sites almost exclusively for 2 years (semi-continuous business travel/onsite support); resolving mechanical, firmware, diagnostic, electrical, pneumatic and operator training issues.Daily/bi-weekly reports from the field to key stakeholders providing feedback of field issues identified during hot site visits as well as new equipment installations.