Stephen Bourne Email & Phone Number

Remote

Remote

• Determine and analyze customers' business and technical use cases to design a customized solution with NetBrain’s automation platform
• Build and demonstrate network automation solutions to the customer and explain both the technical and business value achieved with NetBrain
• Conduct Proof of Concept (POC) meetings with customers to prove NetBrain’s ability to solve customer use cases
• Provide pre- and post-sales technical support to both prospects and customers by on-site visits, web meetings, phone and e-mail
• Assist Account Executive team with technical expertise through the sales process
• Identify upsell opportunities through post-sales customer engagements via trainings, services engagements, or cadenced check-ins

San Antonio, Texas, United States

• First dedicated Sales Engineer at Bridgehead IT
• Consolidate responsibilities of technical department managers, project engineers, and procurement to streamline sales and engineering processes
• Lead pre-sales meetings with customer CIO/CTO/IT Manager roles to provide excellent technical discovery
• Oversee technical aspects of the sales opportunity including solution briefings, proof of concept work, initial discovery and scoping, and technical expertise to close the sale
• Make solutions-based recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution tailored to the account or industry
• Build technical relationships with vendor partners to stay up-to-date on best-practices and new solutions, including Microsoft, SonicWALL, Cisco, Veeam VMware, and HPE

San Antonio, Texas

• Voice Engineer – Owned voice projects from pre-sales technical demonstrations, through engineering, and managed to completion of system implementation and customer sign-off
• Brought Microsoft Teams Voice as a solution to Bridgehead IT
• Migrated over 30+ customers to Microsoft Teams Voice
• Ported over 2,000 telephone number in 6 countries across 3 continents
• Implemented 800+ seats on customer phone systems, including Microsoft Teams Voice, ShoreTel, Mitel, and Fuze
• Architected, configured, and implemented network infrastructure for new customer locations and infrastructure refresh projects

• Director of Functional Range Conditioning and Kinstretch
• Achieved certification in Functional Range Conditioning and Kinstretch to bring mobility classes to Revolution Sport & Fitness
• Assessed new clients utilizing Functional Range Conditioning
• Educated other personal trainers on the assessment and implementation process of Functional Range Conditioning into their client’s programs
• Managed client portfolio
• Marketed to general population and youth athletes

San Antonio, Texas Area