Stephen Mcnamara Email & Phone Number

Saint Paul, MN, US

Atlanta, Georgia, US

• Participate in vendor risk management activities including third party risk assessments, gap analysis, contract review, vendor breach and termination activities, and partner with internal stakeholders to monitor vendors.
• Perform data analytics and create reports to effectively communicate outcomes from vendor management activities and relate security, compliance, and/or governance related concepts and controls across a variety of.
• Identify and communicate findings of non-compliance with Delta Information Security Standards and track to remediation to an acceptable level of risk.
• Continuously work to improve the overall Vendor Risk Management Program through identifying opportunities and leading participating in implementation activities.
• Provide guidance to the business, Strategic Sourcing and other stakeholders to ensure requirements of VRM are fully understood.
• Serve as the subject matter expert in interpreting requirements and improve awareness of Operational Risks faced by Business from vendor’s failure/poor performance.

Los Angeles, CA, US

Facilitate enterprise third party risk assessments for initial due diligence and ongoing oversight of third party vendor services. This includes collection of documents and analysis, third party risk assessment questionnaire requirements, reviewing audited reports of controls (i.e. SSAE18, SOC Type II, PCI AoC/RoC) and other information to support full.

La Jolla, CA, US

➤ Facilitate the onboarding, monitoring, and offboarding of vendors to ensure strong oversight of all vendors’ risk and provide business partners visibility of existing and emerging risks.➤ Monitor vendors’ compliance with the terms of services outlined in approved contracts. Review and update contractual language.➤ Support the design and implementation of.

Toronto, ON, CA

Conducted Third Party Vendor Risk Assessments for multinational mass media and information company to detect and minimize supplier, partner, and distributor inherent and residual risks. Oversaw and consult on remediation and mitigation of third party inherent and residual risks, work with business units in registering risks and remediating “findings''.

Minneapolis, MN, US

Responsible for managing, monitoring and coordinating Third Party Management (TPRM) activities for assigned business lines. Perform third party risk assessments and reporting. Includes audit and credible challenge of discrepancies and data conflicts along with approvals of internal and external assessments for completeness, consistency and accuracy prior.

Toronto, ON, CA

Conduct security assessments for multinational mass media and information firm to detect and minimize supplier, partner, and distributor risks. Oversee and train new analysts in Third Party Vendor Risk Security Assessments as subject matter expert within global environment. Manage SOC compliance audits across business units and Vendor Risk Management.

Armonk, New York, NY, US

Oversaw daily site operations with 25 direct reports and served as point of contact for conflict resolution during outsourcing campaign at Thomson Reuters. Resolved tier 2 and 3 escalated ServiceNow tickets for Windows and Mac OS X, and Jamf JSS and Casper Suite oversight for Mac OS X. Supported encryption software and led software and hardware upgrades.➤.

Toronto, ON, CA

Handled front-line primary technical administration to consumers and businesses for multiple platforms including computers and mobile devices, software, and anti-virus management. Managed mobile devices and administration for company personnel for AirWatch MDM. Oversaw support for encryption software and OS support. Attended to Tier 2 Desktop Support.

Oversaw daily operations for support program and application use across all professional and market business units. Maximized team efficiency with communication and technical skills through specialized system support of workforce management and quality monitoring.➤ Supported company call centers regarding third party applications including nGenera email.

• Handled specialized system support and technical support for PC, printer, and software applications including troubleshooting, diagnoses, and resolution.➤ Specialized System Support - Provided second level technical.
• PC / Application training – Developed PC / Application training materials in conjunction with department trainers. Created and maintained PC / Application documentation and support plans. ➤ Tested, coordinated and.

Provided tier 2 desktop support to company personnel and trained ETS desktop consultants on remote administrative tools. Led monthly meetings with department contacts and updated technical process documents for users.➤ Provided tier 2 desktop support to internal Thomson West employees. ➤ Trained ETS Desktop Consultants to use remote administrative tools. ➤.

Handled onsite and remote support to personnel, liaising between help desk and desktop support. Provided training to help desk analysts and created technical process documents for personnel.➤ Provided technical phone support to internal Thomson West employees and remote sites, which included remote dial-up support.➤ Liaison between Help Desk and Desktop.

➤ Solved software, hardware, and network problems customers had over the phone or on site. ➤ Helped establish a help desk for external customers.

Provided technical and administrative phone support for both Westmate and Premise software.

Bachelor Of Science In Sociology, Emphasis In Criminal Justice And Minor In Anthropology

Education record