Stephen Miele Email & Phone Number

Operating Manager with responsibility for strategic planning, shipping, and operation management for Panasonic’s Toughbook Notebook Division with over 700 million in annual sales. Introduced productivity improvements, cost reduction, QA procedures, and product accuracy programs that consistently improve output and customer satisfaction. Restored and maintained customer confidence by improving communication and follow-up.•Boosted productivity output from 7500 units at peak time to 8900 in one shift, while reducing overall man-hours by 7%.•Oversee 5 direct reports in an 80,000sq.ft facility.•Dramatically reduced shipping and configuration errors by 8 percent bring plant-wide average above 99%.•Reduced line-haul from $.51 per pound to $.35 by improved logistics and product routing.•Implemented Quality Improvement program that includes spot audits, root-cause analysis, and remedy implementation.•Assisted in obtaining ISO 9000 certification.•Handle customer relations and concerns directly, forming excellent relations and was pointed out to be a main point of contact.•Developed metrics to gauge performance and efficiency, also used to assist in potential bottlenecking and developing corrective action.•Implemented 2 hour customer inquisition time in which customer inquiries were attended to and solved within that time. Greatly increasing customer relations and experience with the organization.

Clifton, N.J.

Managed the International Shipping Department for a 50 Billion Dollar Fortune 500 company. Shipping to over 100 countries world-wide, 24 hour mail operation running 6 days per week. High volume and extremely fast-pace environment which required intelligent, on-the-spot decisions.•Managed a team of 27 direct reports, in 3 different departments, over 3 shifts including delivery drivers, maintenance personnel, department leads, and general laborers.•Decreased line-haul cost by 12% by improving overall logistics and product routing.•Introduced and implemented a Safety Committee consisting of 5 members to help address employee safety and concerns. Developed safety manuals and evacuation plans, also held monthly meetings.•Managed all shipping of time critical priority and economy international mail. Scheduled airline bookings and line-haul along with tracking shipments to ensure on-time arrival at international destinations. Ensured that all documentation was in order including MAWB, Commercial Invoices, TSA Security Documentation, and others as necessary.•Assisted and played vital role in a major acquisition boosting company sales by 40 million dollars.•Maintained excellent relations with all vendors including, but not limited to the USPS and TSA government agencies.•Developed SOP’s to assist in the training of newly hired personnel. Held department meetings which introduced new procedures and additional training.•Managed all facility maintenance in a 65,000 sq. ft. high volume and fast pace facility. Scheduled and approved all contract work being done on-site.•Developed an Alert / Counter Alert tracking system to ensure that what is shipped to our vendors and clients is received in full.

Fairfield, N.J.

Managed all aspects of shipping, receiving, production, and general warehouse duties in a manufacturing wholesale distributor. Fast-pace 35,000 sq. ft. facility consisting of chemicals and various parts.• Managed 15 full and part time employees.• Directed all shipping and receiving, making freight claims if product damaged or missing.• Reviewed and created P.O. reports and scheduled all incoming and outgoing freight.• Entered transfer orders for all manufactured goods and maintained proper inventory levels.• Logged all job-site delivery orders into OPS system for easy referencing.• Administered inventory levels and made recommendations to purchasing department.• Opened and secured the entire facility.