Stephen Morison Email & Phone Number

Auckland, Nz

New Zealand

I lead the development and implementation of innovative AI solutions to enhance our digital presence and customer engagement. My role involves spearheading proof of concepts for Agentic Bots, assessing value and productionising them. Providing strategic support for MS Copilot suite and collaborating with cross-functional teams to ensure timely and high-quality delivery of AI products. I am committed to driving the adoption of AI across Fonterra, supporting strategic decision-making, and ensuring our AI products adhere to ethical standards and regulatory requirements. With a strong background in Product Management, Agile Programme Delivery, and business transformation, I am passionate about leveraging AI to unlock substantial value for Fonterra and continuously innovate based on user feedback and data analytics. In this role I execute daily to - Engage with senior stakeholders across Fonterra senior leadership to develop and deliver roadmaps that align with the vision for AI in the enterprise and on farm.- Bring external insights and knowledge into Fonterra as the face Artificial Intelligence- Leveraged the vendor partners’ strategies, roadmaps, and capabilities to enhance Fonterra’s digital transformation- Manage governance structures and success measures to ensure agile decision-making, value delivery, and adoption for Fonterra

- Delivered a new way of engaging over 24,000 employees across corporate and frontline roles- Led and supported the delivery of a modern and flexible employee experience through technology and processes- Covered the entire employee journey at Fonterra, from recruitment to retirement- Engaged with senior stakeholders across HR, Facilities, Manufacturing, and Operations to create a roadmap that aligns with the vision of a best-in-class employee experience- Brought external insights and knowledge into Fonterra as the face of the Employee Experiences team- Leveraged the vendor partners’ strategies, roadmaps, and capabilities to enhance Fonterra’s digital transformation- Set up governance structures and success measures to ensure agile decision-making, value delivery, and adoption for Fonterra

New Zealand

Building on my former role, I was tasked with building a Salesforce DevOps capability to support Fonterra's Global salesforce footprint. We deliver customer facing solutions including ecommerce to over 100,000 B2B consumers, whilst supporting typical internal operations such as sales and sales operations, call centres, credit and other capabilities. Not so typical is the environmental management integration where Farm Source / Fonterra are tracking all its cooperative members farms against targets to manage the impact on the environment. This includes full Geospatial data from our ESRi tools. key salesforce employee's have remarked that whilst we've built NZ's most, and some of Asia Pacific's most complex implementation the things we've been able to achieve are remarkable.

New Zealand

Fonterra and its farmers are on a digital transformation, my team delivers and maintains technology solutions to support a seamless farmer experience at every touch point. The role is tasked with providing a high-quality digital user experience, putting the farmer at the centre and connecting them with the Fonterra ecosystem, delivering farmer facing teams a rich single view of the farm/famer. We deliver support in the "now" to field teams and 10,500 farms. This is one of New Zealand's most complex technology environments and user experiences leveraging highly customised technology platforms including the entire salesforce suite (sales, service, community and marketing clouds), bespoke development, mobile apps and integration to legacy systems (SAP and JADE ERP's), telephony, and Business Intelligence systems.

Auckland, New Zealand

Member for the board ensuring our children get the best education and start in their academic life

New Zealand

Responsible for developing strategic relationships and business opportunities in the small enterprise space, whilst bringing to market localised products of national capabilities for Datacom. Datacom Nelson’s largest client represents 50% my role and approximately 75% of revenue for the operation. My key responsibilities include account management, project management and service delivery.

Global

Long overdue holiday from working to focus on family and travelling. During my downtime I also worked with an executive coach to fine tune my leadership capabilities, and various studies to validate prior experience. We also took the opportunity to move back to New Zealand, so we could have a change in lifestyle from Asia.

Singapore

Delivery of a global highly scalable just in time research model, with localization for culture and customs. Project driven and highly entrepreneurial role in a very lean environment with a strategic focus to take a start-up, grow it into a true global business. At completion the team was over 200 people in 5 production facilities located worldwide, budget in excess of 10 million, team size 200• Created a Just in Time operational model which supported a 345% increase in revenue whilst driving 50% decrease in COGS.• Led the customer and operations teams, structured into 3 regional groups and operating 24/6.• Delivered MSC status in Malaysia giving tax free status, grants and a transfer pricing model improving financial performance.• Supported product development with a Customer Advisory Board initiative that fed into the Agile development team.

Malaysia

Run the day to day operations of the Shared Service Facility in Malaysia. Focus on continued migration of services to Malaysia to improve the cost base for the region through MSC status and transfer pricing. Continuous improvement for services under management delivering operational efficiency savings in sustainable ways. Budget approximately 20 Million, team size 100.• Reduced budgets by 20% by bringing functions to Malaysia; Contact Centres, IT, customer facing accounting functions.• Improved NPS scores by 35% through a new customer service strategy focusing on “wowing” the customer.• Executed stakeholder management for shared services clients feeding the continuous improvement cycle• Integration and standardisation for operations from M&A activities reducing operating costs for acquired companies.• Expanded scale and scope of Contact Centre to support Asia Pacific region leveraging the diverse culture in Malaysia.• Salesforce.com migration including unified communications integration.

Malaysia

Special Projects role to improve long term viability of the IT department & optimise business operations. The role involved the day to day management of teams delivering IT Services and Support to the APAC region. Project Management was routine due to funding challenges. Budget approximately 10 million, team size 30.• Migrated IT teams to Malaysia, resulting in a 25% reduction in Opex. • Delivered key IT Projects, APAC Unified Communications, Data Centre Virtualisation, APAC Hardware refresh

Sydney, Australia

The roles focus was Infrastructure and Support Services for APAC in a matrix environment. Stakeholder management was critical to the success of this role. This function led the infrastructure and support teams, supporting ANZ directly and APAC indirectly. This role was the trigger for a regional IT consolidation driving significant improvements in scales and costs. Budget approximately 5 million, team size 25.• Led the project to consolidate Infrastructure and support teams across the region.• Reduced operating budgets region wide through vendor consolidation project.• Deployed and overhauled support functions using ITIL concepts.

The position consists of managing all infrastructure areas including, Servers, Network, Disaster Recovery, Physical infrastructure.• Delivered risk mitigation projects replacing aged infrastructure and systems over a 2-year period.• Created a multi datacentre always live strategy and executed against it.

Design and deliver a sustainable SME IT Strategy with a consistent approach, and clearly defined deliverable's. Delivered projects refreshing infrastructure, WAN, End Users Environments, Servers.

Management of Infrastructure and services in the APAC region with a global focus on support and service delivery.

Sydney, Australia

Contract to deliver Y2K compliance and complete environmental refresh of all hardware and software.

Design Thinking Fundamentals

Women Rising Manager Program

Pmi- Agile Practitioner*

Six Sigma Yellow Belt

Prince2 Foundation

Prince2 Practitioner*

Diploma Business Management

Itil V2

Cisco

Education record