Handle the day to day workings of the IT Dept (budget, Server Administration, Exchange Administration, etc) as well as assisting End Users with Computer Issues and other technology related questions/issues. Maintain and update Tribal Web Site when needed as well.Jobs included: - Supporting various locations around the Tribe like the Tribal Administration Office, Tribal Police Dept, Tribal Court, Community Learning Center, Tribal Health Clinic and several other locations. -… Show more Handle the day to day workings of the IT Dept (budget, Server Administration, Exchange Administration, etc) as well as assisting End Users with Computer Issues and other technology related questions/issues. Maintain and update Tribal Web Site when needed as well.Jobs included: - Supporting various locations around the Tribe like the Tribal Administration Office, Tribal Police Dept, Tribal Court, Community Learning Center, Tribal Health Clinic and several other locations. - Assisting users with Software issues, Hardware issues and Server issues on Windows 7, 8, 10 and Server 2008, 2012 and 2016.- Supporting the various Network Infrastructures at the locations.- Working with 3rd Party Vendors to resolve specific software and hardware issues.- Created new Security Groups in Active Directory when requested.- Setting up Active Directory and E-mail accounts for New Hires.- Creating a series of How To Documents for users to assist them. Show less

Served as an onsite IT Support Specialist for their client, Churchill County.Jobs included: - Supporting various locations around the county including County Offices, Sheriff Dept, Court House, DA Office, Museum and other locations. - Assisting users with Software issues, Hardware issues and Server issues on Windows 7, 8, 10 and Server 2008 and 2012.- Supporting the various Network Infrastructures at the locations.- Working with 3rd Party Vendors to resolve specific… Show more Served as an onsite IT Support Specialist for their client, Churchill County.Jobs included: - Supporting various locations around the county including County Offices, Sheriff Dept, Court House, DA Office, Museum and other locations. - Assisting users with Software issues, Hardware issues and Server issues on Windows 7, 8, 10 and Server 2008 and 2012.- Supporting the various Network Infrastructures at the locations.- Working with 3rd Party Vendors to resolve specific software and hardware issues.- Created new Security Groups in Active Directory when requested.- Setting up Active Directory and E-mail accounts for New Hires.- Creating a series of How To Documents for users to assist them. Show less

• Operating System Installations, Upgrades and Imaging of new systems• Phone and Walk-In Support• Office Moves• Basic Network cabling• External Site Support (Assisting a diverse user base, ranging from domestic to international users)• Supported several Active Directory domains• Basic Computer Hardware Repair• Operating system repair and clean up, malware/virus removal• Ticket management and detailed documentation of user’s issues using the Service Now ticketing… Show more • Operating System Installations, Upgrades and Imaging of new systems• Phone and Walk-In Support• Office Moves• Basic Network cabling• External Site Support (Assisting a diverse user base, ranging from domestic to international users)• Supported several Active Directory domains• Basic Computer Hardware Repair• Operating system repair and clean up, malware/virus removal• Ticket management and detailed documentation of user’s issues using the Service Now ticketing system• Creation of Domain User accounts for Active Directory and Exchange Account access.• Basic Computer troubleshooting (map network drives, printer installation, etc.)• Pickup and Deployment of new systems• Configuration of Desktop and Laptops for new users• Used tools such as Cisco VPN, Avaya, Active Directory, LogMeIn, BES, MaaS360, Dell Kace, Ghost, Service Now, Lync and other Microsoft suites.• Mobile Phone support (BlackBerry, iPhone/iPad, Droid)• Supported applications such as AutoCad, SolidWorks, Legacy and In-House software, Symyx, Web-Ex, JMP, Citrix, MasterControl, Bartender, Adobe, JDE, SalesForce, SEP, Evault, SAP, among others.• Management and creation of Exchange accounts in 2003/2010 environment (user and shared mailboxes, distribution lists) Show less

• Configuration and Imaging of PC and Mac systems for new users• Phone and Walk-In Support• Basic Network cabling• External Site Support (Assisting a diverse user base, ranging from domestic to international users)• Basic Computer Hardware Repair• Operating system repair and clean up, malware/virus removal• Ticket management and detailed documentation of user’s issues using the Service Now ticketing system• Creation and maintenance of Domain User accounts • Basic… Show more • Configuration and Imaging of PC and Mac systems for new users• Phone and Walk-In Support• Basic Network cabling• External Site Support (Assisting a diverse user base, ranging from domestic to international users)• Basic Computer Hardware Repair• Operating system repair and clean up, malware/virus removal• Ticket management and detailed documentation of user’s issues using the Service Now ticketing system• Creation and maintenance of Domain User accounts • Basic Computer troubleshooting (map network drives, printer installation, etc.)• Used tools such as Cisco VPN, Active Directory, Service Now, Lync, SOPHOS Safequard Disk Encryption and other Microsoft suites.• Mobile Phone support (BlackBerry, iPhone/iPad, Droid)• Supported applications such as AutoCad, SolidWorks, Adobe and SAP among others.• Management and creation of Exchange accounts in 2003/2010 environment (user and shared mailboxes, distribution lists) Show less

Formerly SAIC at the time.• Phone Support for LAUSD Clients and Walk-In Support for SAIC coworkers in our department.• Basic Computer Operating system repair and clean up, malware/virus removal• Ticket management and detailed documentation of user’s issues using the Peregrine Systems/HP Service Center ticketing system• Basic Computer troubleshooting (map network drives, printer installation, etc.)• Supported applications such as Microsoft Office for both PC and Mac (multiple… Show more Formerly SAIC at the time.• Phone Support for LAUSD Clients and Walk-In Support for SAIC coworkers in our department.• Basic Computer Operating system repair and clean up, malware/virus removal• Ticket management and detailed documentation of user’s issues using the Peregrine Systems/HP Service Center ticketing system• Basic Computer troubleshooting (map network drives, printer installation, etc.)• Supported applications such as Microsoft Office for both PC and Mac (multiple versions)• Support of Dial Up Networking connection to LAUSD network.• Preparation of Monthly Reports for Project and Finance Depts.• Creation and Maintenance of Access Databases to track Inventory and Orders• Setup and Maintenance of Sharepoint Site for team.• Assisting in administration of Service Center software. Show less

• Providing Tier 1 Level support for the Facilities and Real Estate Software packages (FacilityCenter, Property Asset Manager and Get-Service Web App)• Assisting clients with setup of Database for Software installation (SQL, Oracle, Sybase ASA and other compatible databases)• Assisted clients with setup of Web Server for Get.Service app (Apache or other compatible)• Troubleshooting software issues and bugs and report them to Developers when needed.• Assist developers in testing… Show more • Providing Tier 1 Level support for the Facilities and Real Estate Software packages (FacilityCenter, Property Asset Manager and Get-Service Web App)• Assisting clients with setup of Database for Software installation (SQL, Oracle, Sybase ASA and other compatible databases)• Assisted clients with setup of Web Server for Get.Service app (Apache or other compatible)• Troubleshooting software issues and bugs and report them to Developers when needed.• Assist developers in testing bug fixes for issues.• Assist clients with connecting FacilityCenter with other Peregrine Applications (ServiceCenter or AssetCenter) Show less

• Providing Tier 1 Level support for the Turbo PT software on both Windows and DOS systems• Troubleshooting software issues and bugs and report them to Developers when needed• Assist developers in testing bug fixes for issues• Assist with Access Database issues including repairing damaged databases and recovering important data• Assist clients with questions on software usage and best practices• Assist with update of software's ICD-9 and CPT codes for Medical Billing•… Show more • Providing Tier 1 Level support for the Turbo PT software on both Windows and DOS systems• Troubleshooting software issues and bugs and report them to Developers when needed• Assist developers in testing bug fixes for issues• Assist with Access Database issues including repairing damaged databases and recovering important data• Assist clients with questions on software usage and best practices• Assist with update of software's ICD-9 and CPT codes for Medical Billing• Assist clients with basic Windows, MS Office and Network questions Show less