Stephen Neifert Email & Phone Number

United States

Lead the service and support group for DESIGNA USA. Provide oversight of the service teams across 4 offices, oversee projects in the New England Region, and develop and sell solutions with 3rd party products to the DESIGNA Wescor customer base.• Promoted from branch manager to run the support group due my ability to escalate and solve issues in a timely manner. • Support the technical sales operations for the DESIGNA Wescor branch, closing more the 75% of the opportunities that seek out a solution• Developed a new incident reporting form to gather the required information upfront, reducing the amount of time an issue can be escalated and resolved by 50%.• Mentor and develop the new decentralized support group with structured trainings and measurable training objectives

Auburn, Ma

Oversee all aspects of the branch to include operations, human resources, and sales. Report directly to the CEO of DESIGNA. Conduct all presentations for the branch to executive management and prospective clients. Technical resource for the entire staff at DESIGNA Wescor and provide the required engineering of customized solutions for the customer base.• Personally exceeded annual budget of 2.7 million with 2.8 million dollars in sales when industry growth had slowed during the COVID-19 pandemic.• Lead all efforts of operational planning of multi-space meter installations more than $500,000 for several municipalities in Massachusetts to include cities of Boston, Beverly, Andover, Medford, Pittsfield, Gloucester, and Worcester.• Project Executive on larger Parking Access and Revenue Control System (PARCS) installations exceeding $250,000 in value.• Top escalation point on everything pertaining to running the branch to include building maintenance, vehicle repairs, project and service issues, and sales matters. • Engineered customized vehicular access control solutions using license plate recognition (LPR), automatic vehicle identification (AVI), and collaboration of all access products.

Lead the project management and service department. Actively project manage the most complex parking system installations that require engineering, AutoCAD drawings, or a custom application to best serve customer needs. Worked with many general contractors during the construction phases of garages to ensure proper equipment and lane layouts.• Engineered dozens of applications to utilize the industry's top equipment into one consolidated turnkey solution for high end apartments, gated communities, and parking garages.• Developed preventive maintenance checklists to assist field technicians in covering 100 percent of the required points of equipment maintenance, standardizing the way maintenance is performed across the company.• Slashed callbacks by over 80 percent on installations and service using a callback tracker to identify equipment trends and technician developmental needs.• Spearheaded the creation of over 250 installation plans for large scale multi-space meter and parking system installations.• Created operational SOP's reducing the amount of time in the field by 50 percent so that multiple equipment manufacturers can be integrated into a single parking system.• Added value to the standard out of the box systems by bringing them online with IP based products to give the customer remote control and monitoring capability. • Worked with multiple manufacturer's product support groups and development engineers to bring logical product enhancements to parking systems.• Produced hundreds of AutoCAD shop drawings to assist general contractors in the proper placement of concrete footings and electrical conduit, ensuring layouts were correct 100 percent of the time.• One of two crash certified managers in the organization authorized to install anti-terrorist crash barrier systems.

Vilseck, Germany

Planned and supervised the training and employment of 3 fire support teams and a fire support element consisting of 3 officers and 10 non-commissioned officers. Project manager for first ever unit 5k run with direct supervision of 6 staff proponents. Assisted operations officer by taking ownership of all non-lethal operations that impacted the local community.

Vilseck, Germany/ Baqubah, Iraq

Served as second in command of 82 personnel and maintained a fleet of 28 vehicles worth in excess of 30 million dollars. Responsible for the coordination, construction, and management of contracts to support daily operations of a combat outpost.

Vilseck, Germany/ Baghdad, Iraq

Ensured absolute physical and mental welfare of 30 soldiers during the execution of full spectrum counter-insurgency operations. Established routine procedures to aid Iraqi Security Forces in patrol preparation through intelligence briefings and rehearsals, leading to success in their autonomous operations

Vilseck, Germany

Coordinated and supervised all aspects with transportation, timely delivery, and storage of ammunition. Forecasted and managed artillery and small arms munitions for 330 soldiers. Additional duties included Force Modernization Officer.

Fort Lewis, Wa/ Mosul, Iraq

Supervised 3 forward observers and 1 fire support non-commissioned officer during the employment of artillery, mortars, and close counter-attack assets in support of a 176 man Stryker Infantry Company. Worked with local municipal authorities to improve water projects, sewer systems, and roadways.

Fort Sill, Oklahoma, United States, Fort Benning, Georgia

US Army Field Artillery Officer Basic Course. Focused on learning Fire Support and Gunnery. Followed by Airborne School earning the Parachutist Badge.

Master Of Business Administration (M.B.A.), Organizational Leadership

Activities and Societies: Delta Mu Delta

Bachelor Of Science (B.S.), Electrical Engineering