Stephen O'Leary Email & Phone Number

Auckland, New Zealand

Wellington

• In partnership with the customer, creation of customer ICT Strategy, technology roadmap, ICT budget and service improvement plans• Technical control of presales, projects and major incidents to ensure customer requirements are captured and delivered solutions are business aligned• Review and authorise all Scopes of Work, Work Request and budgets• Presales designs, customer presentations and Q&A • Monitoring of all customer projects including project execution, project financials, managing resources and risks, change management, quality assurance, and undertake post implementation reviews • Analysis of branch and customer performance to guide continual service improvement activities• Management, mentoring and development of engineers• Vendor negotiation, selection and management • Microsoft service design (Cloud and on-premise)

Wellington

• Lead IT consultant for ECL Group providing roadmaps, budgeting, project management, infrastructure architecture and mentoring / coaching of ECL IT staff• Ensure the provision of end-to-end consistent, timely and cost effective services that meet our client requirements• Programme management for client platforms and services (projects, technology roadmaps and service roadmaps)• Microsoft infrastructure / service design• Escalations and problem management • Risk management

Wellington

• Added significant value to the success and longevity of XWL providing outsourced services to TNZI• Build and develop a skilled, motivated and cohesive multi-disciplined operational team• Creating, encouraging and supporting an environment to proactively drive service improvements across the team• Reduced number and cost of incidents through effective use of ITIL processes (Risk, Incident, Problem, Capacity, Availability and Change Management)• Created and managed multiyear, multimillion dollar programmes of work• IT Change Manager for a 3 year business transformation / application development project• Vendor negotiation, selection and management• Represented TNZI in compliance external audits• Design complex high availability solutions. These solutions supported and enhanced TNZI’s 24x7 operations and included virtualisation, clustering, load balancing, distributed file system of such services as SQL, Exchange, IIS, ISA, SharePoint, Live Communicator distributed between international offices, national offices and data centres.

Wellington

Wellington

Blenheim