Stephen O'Leary Email & Phone Number

Auckland, New Zealand

Wellington

• In partnership with the customer, creation of customer ICT Strategy, technology roadmap, ICT budget and service improvement plans
• Technical control of presales, projects and major incidents to ensure customer requirements are captured and delivered solutions are business aligned
• Review and authorise all Scopes of Work, Work Request and budgets
• Presales designs, customer presentations and Q&A
• Monitoring of all customer projects including project execution, project financials, managing resources and risks, change management, quality assurance, and undertake post implementation reviews
• Analysis of branch and customer performance to guide continual service improvement activities

Wellington

• Lead IT consultant for ECL Group providing roadmaps, budgeting, project management, infrastructure architecture and mentoring / coaching of ECL IT staff
• Ensure the provision of end-to-end consistent, timely and cost effective services that meet our client requirements
• Programme management for client platforms and services (projects, technology roadmaps and service roadmaps)
• Microsoft infrastructure / service design
• Escalations and problem management
• Risk management

Wellington

• Added significant value to the success and longevity of XWL providing outsourced services to TNZI
• Build and develop a skilled, motivated and cohesive multi-disciplined operational team
• Creating, encouraging and supporting an environment to proactively drive service improvements across the team
• Reduced number and cost of incidents through effective use of ITIL processes (Risk, Incident, Problem, Capacity, Availability and Change Management)
• Created and managed multiyear, multimillion dollar programmes of work
• IT Change Manager for a 3 year business transformation / application development project

Wellington

Wellington

Blenheim