Stephen Onyeobia Email & Phone Number

Canada

• Review and analyze up to 15 sponsorship submissions per day to validate information and determine whether clients from 70+ countries are eligible for final approval under Parent and Grandparents Sponsorship• Accountable for examining a range of legal documentation including passports and birth and marriage certificates • Correspond with applicants to gather additional information, answer inquiries, and raise awareness of deadlines • Enter, maintain, and update client information into the GCMS database to confirm data is accurate and complete • Support team members in the department with processing of Canadian Citizenship applications when required Key Achievement:✔ Earned praise from management for surpassing employee expectations and quickly learning new systems✔ Recruited as the only new hire without government experience and completed orientation ahead of all 8 colleagues

• Received up to 80 client calls per shift regarding credit card fraud for the leading Canadian financial institution • Interacted with customers to understand needs, verify account details, and advise on policies and best practices• Investigated customer purchase histories and reviewed transactions to uncover anomalies and potential fraud • Handled sensitive client information on a daily basis and ensured all confidentiality standards were upheld • Cancelled and replaced compromised cards in a timely manner and offered refunds when conditions were met• Escalated complex cases to the dispute team and offered contact details for clients to secure refunds independently • Documented client communications and summarized investigation findings into detailed reports for the customers Key Achievement:✔ Routinely met or exceeded performance goals through sound analytical, organizational, and problem-solving skills

• Provided expert customer service to diverse clientele by offering knowledgeable product recommendations• Contributed to visual merchandising strategies, inventory management, and store opening and closing duties • Tracked stock levels using the Excel database and performed inspections to isolate and rectify any variances

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Bachelor Of Arts - Ba

Graduate Certificate