Stephen Overholser Email & Phone Number

Germantown, Tennessee, United States

Germantown, TN

Germantown, Tennessee, United States

EC Pro is an award-winning client, staff, and barn management software—now expanding globally to the U.S.EC Pro was founded in 2017 in the UK with a mission to provide riding school and equestrian center owners with complete control over their business operations while giving customers the digital experience and modern convenience they expect. Learn more.

Memphis, Tennessee

Greater Memphis Area

• A SAAS Company Providing Event Scheduling, Resource Management, Online Payment Processing Solutions.
• Directed product priorities based on stakeholder input, business requirement and revenue goals.
• Translated high level objectives provided by management and external stakeholders into testable, measurable, and functional specifications.
• Set Priority of feature development and iterative enhancements.
• Managed project timelines and scope to ensure delivery of on time, high value, system functionality.
• Worked as Product Owner in an Agile development methodology (Scrum) with daily interactions with designers, developers, and stakeholders.

Greater Memphis Area

• A SAAS Company Providing Event Scheduling, Resource Management, Online Payment Processing Solutions.
• Determined, prioritized and executed product development based on corporate goals, roadmap priorities, and internal/external stakeholders.
• Built and maintained Product Roadmap.
• Maintained the Product Backlog with relevant, prioritized projects work items and product defects.
• Built and maintained relationships with internal stakeholders.
• Continually pursued understanding the pains and priorities of both internal and external customers.

• A SAAS Company Providing Event Scheduling, Resource Management, Online Payment Processing Solutions.
• Maintain exceptional level of Client facing product support for our product’s solution suite: Giving, Kiosk, Scheduling, Green.
• Administered new client implementations for Giving, Kiosk, Scheduling, and Green products.
• Acted as product expert giving best practices education.
• Acted as stakeholder in development planning sessions.
• Represented and drove Client Services priorities in development.

• Held the Metro Orlando Sales Representative/ Account Management Territory
• Remote Account Management Experience
• Prospecting and targeting of new clients
• Created service solutions for client’s pains
• Managed schedule to set appropriate appointments with clients
• Added accounts to sales numbers while increasing moneys spent by existing clients

• Experienced selling value-added products and services.
• Responsible for presentations involving meeting with prospects, developing a good understanding of their needs, and creating a relevant multimedia presentation which clearly highlights how our product met their needs.
• Proactively educated myself on our competitor’s products through market research and personal interviews and provide feedback to management to improve sales efforts.

• Gained Spanish fluency over 2 years.
• Communicated cross-culturally to groups in both urban and rural areas in third world countries.
• Promoted and managed weekly sports competitions among indigent youth.
• Motivated youth to positive life changes through one-on-one counseling and personal relationships.