Stephen Taylor Email & Phone Number

Watertown, MA, US

In this role, I work across our product communities to support membership growth, holistic CAS-platform health, and community advancement with a specific focus on grad business, engineering, and the humanities & sciences. Responsible for a portfolio of CAS advisory boards, key industry partnerships and association relationships, and enablement activity for.

Watertown, MA, US

Supported the grad communities served by BusinessCAS, working with our membership development and marketing teams to deliver innovative enrollment tech, and collaborating with our advisory boards and industry partners to surface trends and emergent best practices.

Watertown, MA, US

Developed and delivered research projects to support the development of best practices, facilitate market transparency, and identify novel solutions to industry issues in GME. Created forums where experts discuss challenges, build networks, and advance the knowledge and capability of administrators and leaders. Collaborated with a group of internal experts.

Specializations: Strategic Plan Development, Market Analysis, Governance and Operations Integration, Enrollment Management OperationsFreelancing: Writing for speeches, presentations, internal documents, introductions, proposals, market analyses, enrollment plans, etc.

Tempe, AZ, US

This senior leadership role has comprehensive oversight of the grad programs unit including: Strategic Leadership – provide leadership for and coordination of all graduate programs offered by the college, including strategic planning, resource allocation, implementation, evaluation and continuous improvement.Academic Operations – provide leadership for and.

Tempe, AZ, US

This role serves as the lead administrative officer for all masters-level graduate programs offered through the college. Strategic and operational oversight for all service departments including admissions, student services, and career services. Responsibility for revenue, rankings, and service outcomes.

Tempe, AZ, US

• Informing recruitment, marketing, admission, yield, scholarship, pricing, and retention strategies, this position worked closely with University, school, and unit level leadership, regularly interacted with.
• In collaboration with university and school leadership, launched projects to support new enrollment forecasting models, student pipeline reporting, and aligned school-level enrollment planning structures with those of.
• Redesigned the lead management process to include third-party lead qualification, assisted in restructure of admission and recruitment teams, and proposed yield management strategies in personnel structure.
• Served as key advisor and user advocate in ongoing project to implement a university-wide CRM system.

Phoenix, Arizona, US

• This senior management role worked closely and collaboratively with the academic program administration, faculty, staff, students, and others in the development and implementation of policies, practices, and strategies.
• Developed and implemented new organizational structure for consolidation of functional areas dealing with the student experience before and during attendance.
• Established student services organization, aligning student affairs, student government and clubs, and international student services.
• Travelled extensively throughout Asia and US representing Thunderbird at student recruitment, alumni, and industry events.

Phoenix, Arizona, US

• This role served as the senior management member responsible for global student recruitment by managing a diverse team of operations, student recruitment, and community engagement staff, focused on student recruitment.
• Developed new methodology for forecasting enrollment across all academic programs
• Formalized operational goals, and developed new policies and procedures to provide direction for both operational and strategic planning components of student recruitment
• Redefined international and domestic student recruitment and travel strategy, reducing staffing and budget constraints
• Worked closely with IT group to develop solutions to key process gaps between technology systems; planned and organized business process redesign around implementation of new campus‐wide CRM system, Salesforce
• Drove key reorganization of admissions and recruiting teams, creating highly‐focused functional teams, realigning staff responsibilities, and creating yield management focus that resulted in a 22% improvement in.

Boston, MA, US

• This learning and development program management role served as director of all Finance, Strategy, and Leadership courses, and had full P&L responsibility for a multi-million dollar portfolio. Role operated in a.
• Successfully managed portfolio exceeding annual target by over 15% by achieving or exceeding enrollment and yield targets, adjusting program pricing to be more competitive and market‐responsive, and discontinuing.
• Key responsibility for travel to Shanghai, Mumbai, London, and San Francisco for promotion of HBS brand, executive management of offsite program delivery, and applicant recruiting and corporate relations
• Identified and managed key faculty relationships resulting in new program offerings in India, China, United Kingdom, and San Francisco
• Recruited potential program applicants during active program sessions on campus and at off‐site recruiting events

Boston, MA, US

• This role served as the manager of the 10‐member group responsible for admissions operations for over 16,000 annual applicants, and served as registrar and admissions operations director for Executive Education.
• Redefined the group strategy to be focused on service to internal and external stakeholders, increasing communications tracking and improving collaborative team environment
• Conducted in‐depth business process redesign, reorienting department workflow from functional silos to portfolio‐based full‐cycle program management, which significantly reduced error rates and drastically improved.
• Drove key change management process by guiding department through division‐wide IT systems upgrade
• Authored updated templates for all enrollment and admissions communications, bringing consistency and clarity to standard correspondence to support goals of improved customer service
• Established new guidelines for admissions process documentation, detailing all business processes, exception management handling, and providing clear task and job descriptions for each position in the group

Boston, MA, US

• This role served as a key member of the division IT group, responsible for all user training and system documentation, leading analysis and resolution of user support issues, and unit‐wide business process analysis.
• Designed and delivered training seminars for over 100 functionally diverse users on how previous business processes mapped into new enterprise CRM system
• Developed and implemented onboarding plan for new hires, and implemented refresher training schedule to ensure stable and sustainable understanding of systems
• Created wiki‐based documentation site to foster community discussions regarding system use and problem resolutions
• Performed key business process analysis with marketing, finance, and admissions groups to scope potential improvements for later phase software development
• Served as embedded expert with admissions and marketing departments for 2 months post‐rollout to diminish concerns regarding change management, resolve system failures, and direct new business process learning efforts

Provided guidance, support, and training to campus bookstore locations in their retail operations and systems. Developed plans for training, quick improvements and long-term enhancements to technology infrastructure and business process. Drove the roll-outs of system updates as well as related inventory and retail updates in an expanding organization..

Dallas, Texas, US

Served as lead staff in the development of the annual budget, support for capital improvement programs and development of financial forecasts. Prepared revenue and expenditure estimates, monitored and analyzed budgets and capital programs, emerging trends, and reported on fiscal results to senior executive team. Developed and conducted training seminars.

Arcata, CA, US

Served as lead developer on C++ software development for natural resources mapping, and systems administration for timekeeping systems. Developed dynamic web interfaces using early-stage OLAP, Java, and SQL; completed extensive projects coding what was, at the time, considered 'big data' manipulation modules for use in data modeling. Served as first tier.

Bachelor Of Arts (B.A.), Philosophy

Graduate Coursework In English Literature, Information Technology

M.B.A., Organizational Management

B.S., Computer Information Systems

A.A., General Studies

Education record