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AeroLeads shows a work email signal at argodata.com and a matched LinkedIn profile for Stephen Jackson.
Stephen Jackson previously worked as Technical Service Engineer Lead at Argo and Technical Service Engineer Senior at Argo. Stephen Jackson holds Bse, Electrical Engineering from Arizona State University.
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I have over 23 years of technical support experience dealing mostly with Microsoft software and Windows-based PC systems. For the last 20 years, I provided high quality customer support for corporate customers. In addition to helping solve critical customer reported issues, I also worked closely with the Microsoft Product Teams to ensure customer satisfaction with products, which included working with them to make improvements to the product based on customer feedback. I regularly participated in product planning and design meetings.Accomplishments & Areas of Knowledge- Provided deep technical troubleshooting that included using source code, tracing, and debugging to resolve issues.- Worked with customers remotely and on-site to review, plan, and implement solutions using Microsoft products/technologies- Presented on-site activity reports to IT Director and CIO level executives and their teams- Served as a technical mentor to other support engineers- Developed internal and external content- Community involvement via blog posts and support forum participation - Developed and delivered training to internal and external customers- Travelled to multiple customer locations to provide training, architecture design reviews, and
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Richardson, TX
The TSE Lead role includes team management responsibilities in addition to the technical implementation and support responsibilities required by the TSE role. The following highlights some of my current responsibilities:- Coordinate and assign resources to ARGO projects that involve the installation and ongoing maintenance of ARGO’s highly customizable.
Richardson, TX
This role involves working closely with customers and internal teams in a consulting and supportive technical role. Duties also include participating in architecture planning with customers as well as onsite installation and configuration of ARGO software solutions.
As a Principal Escalation Engineer, I served as a technical leader for the Customer Support and Service organization within Microsoft. The role included providing deep technical expertise across multiple technologies while being a conduit for customer feedback and product supportability improvements to Microsoft Product Teams, I worked closely with Product.
- PC Hardware & Software Evaluation & Testing- 3rd Level Technical Support- Router Support
Provide technical support for IBM system engineers. Technical support was for 3270 controllers (3x74), printers (3x87, 4224), and displays (3278 type terminals).
Provide technical support for IBM system engineers. Technical support was for 3270 controllers (3x74), printers (3x87, 4224), and displays (3278 type terminals).
Provide technical support for IBM system engineers. Technical support was for 3270 controllers (3x74), printers (3x87, 4224), and displays (3278 type terminals).
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AeroLeads has found 1 work email signal at @argodata.com for Stephen Jackson.
Stephen Jackson is based in Irving, Texas, United States.
Stephen Jackson has worked for Argo, Microsoft, Halliburton, and Ibm.
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Stephen Jackson holds Bse, Electrical Engineering from Arizona State University.
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