Stephen R. Email & Phone Number

Boston, MA, US

• Coordinate cross-functional teams (Product, Analytics, Automation, Engineering, and Technical Support) to provide clients with a wholistic engagement
• Act as a key point for Escalating client issues and tickets
• Risk Prevention and Retention
• Prepare and present Success Plans to key decision makers and c-suite stakeholders
• Assist in the transition out of Hypercare
• Implementation and Post-Implementation care to ensure a steady Go-Live

Boston, MA, US

• Foster strong relationships with a multi-million dollar portfolio of key clients (Field through Enterprise), acting as an advocate and voice for the customer across multiple industries - healthcare, IT, light.
• Collaborate closely with Sales, Support, and Product teams to ensure seamless customer experiences and alignment of goals
• Collaborate with clients to define and track success metrics (KPIs), establish clear goals, and create customized success plans
• Conduct regular business reviews with clients to assess progress, address any concerns, and identify areas for improvement
• Utilize customer success platforms (e.g., Gainsight, Salesforce) to monitor customer health scores, engagement metrics, at-risks, and renewal timelines; identify opportunities for increased adoption and feature.
• Prepare and deliver engaging training sessions and workflow audits to educate customers on Best Practices

Lehi, Utah, US

• Oversight of sales, operations, and beverage departments
• Draft and send contracts between client, vendors, and venue
• Direct the hiring, training and performance evaluations of venue staff
• Manage employee scheduling and payroll

Lehi, Utah, US

• Develop and execute email marketing campaigns to generate new business, build brand awareness, and support sales team
• Monitor online presence of company's brand and engage with users to strengthen customer relationships
• Responsible for updating the CRM and tracking daily activity
• Design layouts and logistics for conventions, conferences, and private events
• Contribute to company’s monthly digital magazine by providing photographic and text content

Columbus, Ohio, US

• Responsible for artist load-in and distribution of related event materials to other departments
• Pay out the artist(s) as per various contracts

Columbus, Ohio, US

• Track and analyze KPIs to choreograph and optimize targeted campaigns
• Generate open-ended content posted to social media to boost fan engagement
• Facilitate large private and public events such as Pittsburgh Beer Fest and Best of the ‘Burgh

Columbus, Ohio, US

• Aid in the hiring process of guest services members
• Responsible for the Coordination of security, guest services, and box office staff
• Count, record, track, and sell Artist’s merchandise inventory
• Utilize accounting to calculate adjusted rates and receive the venue split as per contract