Stephen Roy Email & Phone Number

MA, 01824, US

• Support a team of 25 field sales representatives ranging across 5 states with delivery of the LifeVest
• Train and mentor new employees
• Manage 50+ PSR contractors, coordinate patient appointments with PSR contractors, negotiate fees for services, and act as a single point of contact.
• Responsible for creating the best patient experience and minimizing cost while meeting company metrics
• Manage $3M+ worth of inventory, disperse equipment, and determine shipping methods based on cost versus need
• Act as a liaison between all internal and external customers while seeking continuous feedback for process improvement

Battle Creek, Michigan, US

• Completing work in allotted hours to stay within budget
• Overseeing part time employees to complete weekly tasks and projects
• Meeting with customers to make sure they are completely satisfied with service
• Assisting sales reps with profit potentials in stores

St. Louis, MO, US

• Interviewed, Hired, Trained all part time and full time operations employees
• Followed up with customers making sure they were completely satisfied with rental experience
• Managed daily rental operation including scheduling, ordering, and assisting customers
• Completed daily fleet inventory
• Reported to airport general manager weekly on issues, project progressions and customer service follow ups

Lynnwood, WA, US

• Successfully lowered shrink rate twice from previous store’s inventory results
• Managed weekly floor set projects ensuring they were done on time and properly
• Budgeted employee hours weekly against store sales
• Recruited, interviewed and trained all staff members
• Ran comp store sales gains compared to last year sales

Columbus, OH, US

• Reduced shrink rate after first inventory of store
• Created and managed weekly associate schedule while maintaining profitable operations
• Successfully trained and promoted two managers in training to the assistant manager position
• Ran positive sale gains for the 12 months I managed the store.
• Communicated directions to associates to complete weekly inventory and floor set projects
• Decreased store shrinkage by 50%

Bachelor'S Degree, Small Business Administration/Management

High School