Stephen Roy Email & Phone Number

Ma, 01824, Us

•Support a team of 25 field sales representatives ranging across 5 states with delivery of the LifeVest•Train and mentor new employees•Manage 50+ PSR contractors, coordinate patient appointments with PSR contractors, negotiate fees for services, and act as a single point of contact. •Responsible for creating the best patient experience and minimizing cost while meeting company metrics•Manage $3M+ worth of inventory, disperse equipment, and determine shipping methods based on cost versus need•Act as a liaison between all internal and external customers while seeking continuous feedback for process improvement•Assist Reimbursement/Intake in obtaining necessary insurance information•Maintain appropriate documentation and patient records pertaining to prescription of and installation of LifeVest•Responsible for running and analyzing weekly medical order report with the national account coordinator team

Battle Creek, Michigan, Us

• Completing work in allotted hours to stay within budget• Overseeing part time employees to complete weekly tasks and projects• Meeting with customers to make sure they are completely satisfied with service• Assisting sales reps with profit potentials in stores

St. Louis, Mo, Us

• Interviewed, Hired, Trained all part time and full time operations employees• Followed up with customers making sure they were completely satisfied with rental experience• Managed daily rental operation including scheduling, ordering, and assisting customers• Completed daily fleet inventory • Reported to airport general manager weekly on issues, project progressions and customer service follow ups

Lynnwood, Wa, Us

• Successfully lowered shrink rate twice from previous store’s inventory results• Managed weekly floor set projects ensuring they were done on time and properly• Budgeted employee hours weekly against store sales• Recruited, interviewed and trained all staff members• Ran comp store sales gains compared to last year sales

Columbus, Oh, Us

• Reduced shrink rate after first inventory of store• Created and managed weekly associate schedule while maintaining profitable operations• Successfully trained and promoted two managers in training to the assistant manager position• Ran positive sale gains for the 12 months I managed the store.• Communicated directions to associates to complete weekly inventory and floor set projects• Decreased store shrinkage by 50%• Successfully trained and promoted a manager in training to the store manager position

Bachelor'S Degree, Small Business Administration/Management

High School