Stephen Padgett Email & Phone Number

Baltimore, Md, Us

Baltimore, Maryland Area

Jobsite and customer based training and customer support for pro-grade adhesive and sealant technologies. Accredited Installation masters residential window installation instructor.

Joppa. Md

Leading boys aged 11-17 in a new Christian boys outdoor adventure organization. Lead volunteer group dedicated to providing an excellent overall program. Because Trail Life USA is a brand new and small organization, opportunities abound for helping build excitement and membership. Train other leaders and young men in outdoor, first aid, watercraft and other skills. Provide brief inspirational message at each weekly meeting. Traillifeusa.comT

Baltimore, Maryland Area

Manage Industrial and Plumbing Channels. Product Development Management including conception, R&D liaison, packaging, technical product development, marketing, promotions, media, video, live demonstrations and all other aspects of major product introductions.

Baltimore, Md

Applications specialist. Training of customers and employees in optimal use of products. Involved in new product development and introduction. Broadcast applications through youtube. Part of Social Media Team. Manage Industrial and Plumbing Sales Channels. Cross-functional responsibilities with Operation, R&D, Marketing, Management, Legal and Technical Service.

Managed national technical support hotline and Internet product inquiries to provide product and application information to customers and sales representatives. Acted as division Quality Coordinator to record, troubleshoot and act as liaison between customers, management and plant locations in the resolution of all customer quality issues.· Knowledgeable in the following distinct marketfields:· Transportation OEM-Semi trailers, Tractors, Agricultural, RV etc.· Auto Glass Replacement· Marine-Commercial and Recreational· Metal Building· Other areas - Log Building, HVAC, Tanks, Ballistic Systems, Fenestration· Retained a multi-million dollar customer undergoing significant application problems by troubleshooting and determining that the root cause was not defective product· Created training programs for customer and employees which maximized sales and promoted proper product use· Performed in-house and on-site training seminars which taught proper product choice, preparation and application · Wrote and edited technical literature to assure easy access to correct information· Developed a series of “How to…” guides to assure proper use of products in many frequent applications· Key member of Sika website design team. This was the first website within the Sika global market · Program coordinator for Sikaflex Challenge boat building contest and race at local waterfront community festivals which showcased product capabilities and increased market visibility of marine specific products· Member of team to locate, design, renovate and relocate into new facility. Managed acquisition of telephone and security system. Saved over $50,000 in one wiring decision· Awarded Sika Spirit trophy (Employee of the Year) for 2005

Responsible for all transportation OEM and Marine direct customer and distributor order entry and expediting along with assuring proper billing of accounts. This position was a significant part of the sales process by maintaining excellent relationships with customers and the ability to go above and beyond to assure on-time delivery and resolve problems.· Team leader to develop Quality Improvement Request process that gave one corporate wide process to allow for more consistent resolution and recording. · Team received first annual Presidents Award for developing QIR process· Championed corporate introduction of a Fax-on-Demand literature system to allow customers instant access to literature and save appx. $40,000 annually in labor and postage costs· Managed production forecasting to assure on-time availability and to limit product scrap