Stephen Samaroo Email & Phone Number

• Works with members and providers to close care gaps, ensure barriers to care are removed, and improve the overall member and provider experience through outreach and face-to-face interaction with members and providers at large IPA and/or group practices• Serves to collaborate with providers in the field, to improve HEDIS measures and provides education for HEDIS measures and ICD-10 medical coding• Supports the implementation of quality improvement interventions and audits in relation to plan providers• Assists in resolving deficiencies impacting plan compliance to meeting State and Federal standards for HEDIS measures• Conducts telephonic outreach, while embedded in the providers' offices, to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements• Provides education to members regarding the care gaps they have when in the provider's office for medical appointments• Schedules doctor appointments on behalf of the practitioner and assists member with wraparound services such as arranging transportation, and connecting them with community-based resources and other affinity programs as available• Maintains confidentiality of business and protected health information

• Answer 90-200 incoming phone calls per day from patients and identify the type of assistance the patient needs• Asked patients appropriate questions and listened actively to schedule appointments, identify specific questions or issues while documenting required demographic, insurance and plan benefit information in Genesys Contact Navigator • Processed 90-200 brand name and generic alternative medications using Genesys IRIS Pharmacy Software for patient order inquires and transferred patient calls to registered pharmacists when inquiries involved clinical information in accordance with HIPAA laws• Assist patient in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using their tools• Research complex issues across multiple databases and work with support resources to resolve patient issues and/or partner with others to resolve escalated issues

• Performs scheduling, insurance verification, collection of co-payments and scanning of patient documentation into Epic EMR and AllScripts EMR systems for 80-100 patients daily for senior level executives and physicians, as required• Coordinated with senior level executives and physicians, to schedule VIP patients withpriority-based needs according to the ICD-10 code listed in their requisition• Collects, sorts, files, locates and distributes required records, documents, etc.• Maintains recordkeeping system by tracking record/document locations in appropriatecomputer or manual logs• Photocopies and faxes documents and records, as required• Sort as well as distributes mail and faxes

New York, New York,

• Performs scheduling, insurance verification, collection of co-payments and scanning of patient documentation into Epic EMR and AllScripts EMR systems for 80-100 patients daily, as required• Collects, sorts, files, locates and distributes required records, documents, etc.• Maintains recordkeeping system by tracking record/document locations in appropriate computer or manual logs• Photocopies and faxes documents and records, as required• Sort as well as distributes mail and faxes

Brooklyn, New York

• Successful customer order fulfillment of 70+ units per hour• Establish customer trust by offering replacement items when requested items are not in stock• Delivering order fulfillment results with the right quality in a timely fashion

New York, Ny

• 6-week intensive course via clinical and didactic training to become a Board Certified Patient Care Technician (Tri-Certified in Patient Care, EKG, and Phlebotomy)

New York, Ny

• Greeted and established first contact with 80-100 patients per day• Confirmed and updated 80-100 patient requisitions that corresponded with the ICD-10 code shown via EPIC EMR System • Retrieved referrals for insurance authorizations per patient requisition• Ensured collection of co-pays and managed collection of copays under the direction of billing staff for the billing department• Corresponded with hospital staff about patient appointments and needs

Flushing, New York

• Assisted the Psychiatric Department with verifying patient data against OASYSGovernment Database• Determined errors in 70-80 patient requisitions daily that corresponded with the ICD-10 code shown via OASYS and provided requisition reports to the administrative manager for follow-up and correction per patient• Processed 70-80 patient requisitions to designate follow-up area per appointment daily• Performed general office tasks in the Psychiatric and Pediatric Department

One Park Avenue 16Th Floor New York, Ny 10016

• Verified employee immigration status for 80-100 international employees and patients daily that corresponded with the ICD-10 code shown utilizing Windstar Tax Navigator and EPIC EMR System• Utilized PeopleSoft Applicant Tracking System to create an Excel spreadsheet to track employee information such as demographics, employment history, and other pertinent personal data to verify employment status per requisition

One Park Avenue 16Th Floor New York, Ny 10016

• • Greeted visitors and supplied the appropriate paperwork for 80-100 candidates andcurrent employees daily that corresponded with the ICD-10 code shown utilizing EPIC EMR System• Observed Interviews and New Hire Processing Appointments• Data Entry using Microsoft Excel for Recruitment Office• Updated Visa Records for the Immigration Department

Flushing, Ny

• Prepared 40-50 patients for radiological exams on a daily basis• Prepared radiology equipment prior to patient exams• Entered patient information in database for record keeping• Kept 40-50 patient records up to date while maintaining confidentiality per exam

Sunnyside, Ny

• Coordinated 20-30 activities for the elderly residents, to stimulate brain and physical activity• Prepared meals for two meals per day and ensured pantry was fully stocked at all times