Stephen Schultze Email & Phone Number

Delafield, Wisconsin, United States

• Developed and implemented Powershell scripts for automating tasks and configuring over 7,800 store Windows computers and servers.• Administered a device fleet of over 23,000 Android, iOS and Windows devices using Airwatch and Altiris.• Engaged in collaborations with vendors and internal technology teams at Petco to address and fulfill company needs; identifying areas for improvement and implementing.• Authored over 300 articles detailing troubleshooting steps, technology stacks, configurations, and procedures, contributing to the company’s knowledge base.• Provided comprehensive training and served as the subject matter expert for Vetco Mobile and Total Care hospital technology stack.• Led a project to deploy label maker replacement to more than 80 hospital locations.• Provided Tier 3 support for store, clinic, and hospital computers and mobile devices. Achieved an average resolution time that is half of the Service Level Agreement (SLA).

• Performed system administration responsibilities within Office 365 / Active Directory environment• Hastened new hire account creation and through scripting.• Authored detailed technical documentation and tutorials.• Provided technical support to 68 regional departments.• Assisted in the development and implementation of company software.

Sussex, Wisconsin

• Simplified process for advertisement audits to bring corrections to store shelves.• Provided store-level technical support for building equipment such as handheld devices, registers (self-serve and conventional), scales, and workstations.• Collaborated with corporate-level technicians and contractors to troubleshoot, diagnosis, and resolve equipment issues.• Performed routine preventative maintenance to keep equipment operational for customers and staff.

Oconomowoc, Wisconsin

• Completed a project to document the city’s computer network and device configurations and specifications.• Assisted with a season-long project to upgrade the dispatch center and first responder server room equipment.• Learned self-management skills.

Bachelor Of Applied Science - Basc, Mechanical Engineering

Associate Of Science - As, Information Technology - Networking