Clay Stephens Email & Phone Number

Redmond, Wa

Managed the Human Resources (HR) and Legal and Corporate Affairs (LCA) Service Engineering BusinessMy accountabilities included managing the team (Redmond, India) and business that drives long term availability, reliability and sustainability to production services. Govern IT capabilities against service targets and be the trusted partner and advisor in application, system, and platform service and operational support. Strategic leadership for future business direction and execution on the necessary business and budget planning for success.

Redmond, Wa

Delivery Operations, Trainer Readiness, and Execution ExcellenceManage the delivery operations business for all region readiness to high quality and efficiency standards; this includes managing, designing, executing, supporting, and tracking consistent worldwide Delivery Operation processes, procedures, and policies. I managed a global group of Delivery Operation Managers and Trainer Readiness Program Managers and drive staffing, career development, and performance results. My teams were the global point of contacts for all Delivery Operation and Trainer Readiness issues for the Sales, Marketing, and Services Group.

Redmond, Wa

Accounts and Billing/MSN GroupMy energy was focused on improving the Accounts and Billing business in regards to CSAT, process/procedure effectiveness, LOB collaboration, and Service Delivery success. Some of my accomplishments include project managing five (5) successful service delivery launches in India, building and deploying a knowledge management infrastructure.

Redmond, Wa

I managed the Washington Consumer and Business services teams. This included managing 9 Team Managers to success and meeting or exceeding all the business targets required to achieve and sustain COPC certification. I am very customer service focused and this role allowed me to leverage my people, customer and business leadership skills to drive success in the customer support space.

Redmond, Wa

I have a long history of success managing customer and product support teams at Microsoft (MacAps in the late 1980s, Excel, Word, FoxPro, Access, Visual Basic,Messaging technologies and Office technologies in the early 2000). This includes building business processes that bring the business in-line with the evolving support strategies and allowing the group and business to better meet support goals and objectives. A primary focus has been on developing a team mentality to address individual productivity and morale issues associated to the demanding support business.