Clay Stephens

Clay Stephens Email and Phone Number

People Leader, Business Manager, with solid Project and Program Experience in the market (support or automobile related)
Clay Stephens's Location
Greater Seattle Area, United States
Clay Stephens's Contact Details

Clay Stephens personal email

n/a
About Clay Stephens

I have over 27 years of experience at Microsoft (August 1987 - April 2015). During this time I have had and enjoyed a wide range and variety of accountabilities from customer facing support roles as a support engineer up to a Group Manager (I enjoy the support business) and field facing roles (I owned the Technical Sales function) and IT management accountabilities where I owned the availability/reliability of HR and LCA applications for the company. My big value adds to a company are People Leadership (I have a strong history of success here), business planning and leadership and project management. I offer some details below as a summary of my qualifications and capabilities. Please email me if you have any questions (clay512tr@msn.com).Skill/Experience Summary: Management (people/business)- 24 years group/team/people management- 16 years in a Customer or Product Support business- 6 years of Operations leadership- 3 years in Information Technology (IT)- 3 years in Technical Sales Project and Program Experience- Scrum Framework Certified- Call Center Business experience (COPC)- Proven Project/Process Management skills- 7 International Outsourcing launches- Major Tool launches (PG and IT)- Tenant On-boarding success Skills & Attributes- Strong Leadership and Organization skills- Strategic Planner with Results Orientation- Proven Written/Oral Communications- Committed to Customer Focus- Excellent Interpersonal Skills Certifications and Awards:• Certified ScrumMaster – October 2014• Sales Marketing and Services Readiness Leadership and Collaboration Award – June 2010• Microsoft Operations Outstanding People Manager Award – June 2008• Sales Marketing and Services Readiness Leadership Award – January 2007• Registered COPC Coordinator – May 2002; Updated to COPC – 2000 CSP Gold• Registered COPC Auditor – May 2005

Clay Stephens's Current Company Details

People Leader, Business Manager, with solid Project and Program Experience in the market (support or automobile related)
Clay Stephens Work Experience Details
  • Microsoft
    Principal So Service Manager
    Microsoft Jun 2012 - Apr 2015
    Redmond, Wa
    Managed the Human Resources (HR) and Legal and Corporate Affairs (LCA) Service Engineering BusinessMy accountabilities included managing the team (Redmond, India) and business that drives long term availability, reliability and sustainability to production services. Govern IT capabilities against service targets and be the trusted partner and advisor in application, system, and platform service and operational support. Strategic leadership for future business direction and execution on the necessary business and budget planning for success.
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  • Microsoft
    Group Manager In The Sales, Marketing, And Services Group
    Microsoft Aug 2005 - Jun 2012
    Redmond, Wa
    Delivery Operations, Trainer Readiness, and Execution ExcellenceManage the delivery operations business for all region readiness to high quality and efficiency standards; this includes managing, designing, executing, supporting, and tracking consistent worldwide Delivery Operation processes, procedures, and policies. I managed a global group of Delivery Operation Managers and Trainer Readiness Program Managers and drive staffing, career development, and performance results. My teams were the global point of contacts for all Delivery Operation and Trainer Readiness issues for the Sales, Marketing, and Services Group.
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  • Microsoft
    Service Readiness Manager In The Product Support Services
    Microsoft Jul 2002 - Aug 2005
    Redmond, Wa
    Accounts and Billing/MSN GroupMy energy was focused on improving the Accounts and Billing business in regards to CSAT, process/procedure effectiveness, LOB collaboration, and Service Delivery success. Some of my accomplishments include project managing five (5) successful service delivery launches in India, building and deploying a knowledge management infrastructure.
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  • Microsoft
    Group Manager In The Product Support Services
    Microsoft Mar 2000 - Jul 2002
    Redmond, Wa
    I managed the Washington Consumer and Business services teams. This included managing 9 Team Managers to success and meeting or exceeding all the business targets required to achieve and sustain COPC certification. I am very customer service focused and this role allowed me to leverage my people, customer and business leadership skills to drive success in the customer support space.
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  • Microsoft
    Team Manager In The Product Support Services (Several Groups)
    Microsoft Apr 1989 - Mar 2000
    Redmond, Wa
    I have a long history of success managing customer and product support teams at Microsoft (MacAps in the late 1980s, Excel, Word, FoxPro, Access, Visual Basic,Messaging technologies and Office technologies in the early 2000). This includes building business processes that bring the business in-line with the evolving support strategies and allowing the group and business to better meet support goals and objectives. A primary focus has been on developing a team mentality to address individual productivity and morale issues associated to the demanding support business.
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Clay Stephens Skills

Microsoft Office Microsoft Excel Microsoft Word Customer Service Powerpoint English Windows Outlook Public Speaking Budgets Strategic Planning Negotiation Team Leadership Program Management Training Management Sharepoint Process Improvement Sql Vendor Management Account Management Leadership Change Management Project Management Business Analysis Team Management Cloud Computing Software Documentation

Frequently Asked Questions about Clay Stephens

What is Clay Stephens's role at the current company?

Clay Stephens's current role is People Leader, Business Manager, with solid Project and Program Experience in the market (support or automobile related).

What is Clay Stephens's email address?

Clay Stephens's email address is cl****@****msn.com

What are some of Clay Stephens's interests?

Clay Stephens has interest in Career, Basically All Racquet Sports, Children, Baseball, 2009 Ferrari F430 Scuderia, Sports, Reading And Writing Books, Professional.

What skills is Clay Stephens known for?

Clay Stephens has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows, Outlook, Public Speaking, Budgets, Strategic Planning, Negotiation.

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