Stephen Shepard, Cae Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Austin, Texas, Us

As the Executive Director I was responsible for working with the Board of Directors to ensure that the Association serves the needs and interests of the membership pursuant to the Mission Statement and Strategic Plan. Working with the Emerging Professionals to increase membership. Developed a Leadership Academy to be launched in 2018 for the CRE industry's future.

Oakland, California, Us

As the Executive Director I am responsible for working with the Board of Directors to ensure that the Association serves the needs and interests of the membership pursuant to the Mission Statement and Strategic Plan.*Opportunity:--> Existing organizational structure lacked a strategic plan and any standard operating procedures resulting inefficient member services and financial management.* Actions:--> Reviewed the existing structure, roles, and responsibilities of all components. Based on review developed new polices to put all members on equal status.--> Implemented a new AMS to transition member data from excel and automate financial processes. (Included a new website, managed through content management system)--> Developed a Governance Task Force to develop policies and procedures.--> Presented a timeline and budget proposal for board approval. Created a Finance Committee.--> Implemented new membership categories to reach other market opportunities, such as Industrial.--> Created and implemented a new Partner Program.* Results:--> Increased Membership 14% in first year.--> Increased association volunteer satisfaction by 40% within the first year.--> Improved member services and increased retention rates to 90%.--> Increased sponsorship revenue by 20% from 2012 – 2013.--> Established a reserve policy and went from a reserve of zero to monies equaling one quarter of yearly budget by start of 2014.* Additional Achievements:--> Managed a total overhaul of Bylaws and Policies & Procedures. --> Overhaul of quarterly newsletter and developed media partnerships.--> Developed a strategic framework for implementation, working with Committees and Task Forces.--> Redesigned budgeting process and Chart of Accounts.--> Developed and delivered programs for young professional development, not only for BOMA Oakland/East Bay, but also other BOMA locals and real estate management firms.--> Worked with designer to update logo and create a tagline.

Short Term Consulting for non- profit professional associations and churches.

Lakewood Ranch, Fl, Us

*Opportunity:--> Existing organizational structure lacked a strategic plan resulting in ineffectiveness and inefficiency.* Actions:--> Reviewed the existing structure, roles, and responsibilities of all teams.--> Developed a procedure for each team to chart responsibilities and processes.--> Created a new organizational chart including the proposed addition of a Membership Team.--> Redesigned standard operating procedures within the new departments.--> Presented a timeline and budget proposal for board approval.* Results:--> Reduced annual costs $140,000 using third-party management of payroll, benefits, and basic human resource functions.--> Increased association volunteer satisfaction by 30% within the first six months of implementation.--> Added 1,500 projected new members over first two years through a marketing plan with target segments.--> Improved member services and increased retention rates to 89%.* Additional Achievements:--> Rebranded association with a task force of industry professionals from inception to final identity, message, and launch.--> Managed a total overhaul of Bylaws and Policies & Procedures. --> Developed a strategic framework for implementation, working with Committees and Task Forces.--> Redesigned budgeting process and engaged the Finance Committee and the Board of Directors.

Montvale, New Jersey, Us

KEY CONTRIBUTIONS:* Reengaged 6 dormant chapters of newly recruited members and long-time members who had become inactive.* Stabilized the financial base of the association through a 10% increase in membership primarily through growth in the young professional and international segments.* Organized 3 new international chapters while growing international membership to 24%.* Developed and implemented leadership training program for volunteer leaders, both as conference and stand-alone components at the national level.

Alexandria, Virginia, Us

KEY CONTRIBUTIONS:* Increased non-dues revenue from events from $0 to $500,000 through an increase in conference attendance, brand strategy, improved exhibitions at conferences, and increased SAME exposure at other events.* Developed training opportunities for field leadership with other organizations, societies, and associations, resulting in a higher level of member satisfaction.* Built and managed strategic partner relationships and delivery of services with the U.S. Army Corps of Engineers and other organizations sharing the same mission.* Created training opportunities for field leadership with other organizations and associations, resulting in higher level of member service and satisfaction.

KEY CONTRIBUTIONS:* Managed North American marketing and public relations activities, including brand, product rollout plans, budgeting, partner activities, trade shows, sales force training and direct mail campaigns.* Worked with three public relations firms worldwide (London, Seattle, and Sydney) to ensure consistent view of company globally.* Teamed with Executive Vice President and Marketing Director on rebranding efforts, loyalty program, and analyst program.* Assumed role as Brand Manager with other departments to ensure brand consistency.

KEY CONTRIBUTIONS:* Recruited, supervised, and motivated a Training Staff of 16 direct reports.* Created, revised, and maintained all external training documentation and collaborated with Agents to create internal procedure documentation.* Participated in Sales Process by delivering initial product demonstrations and Corporate Office demonstrations for new Chain Accounts.* Worked closely with Account Managers to maintain superior client service.* Generated $15 million in annual revenue and cut training time from 22 to 12 days for new agents through the implementation of a new training process program. Program increased on-time trainings by 10%.* Assimilated new products, processes, and procedures from an acquisition into the existing organization.

--> SUPERVISOR, The Container Store, Inc. (1996-1997)--> FREELANCE CURRICULUM WRITING, Explorer AND TEMPORARY ASSIGNMENTS, Interim Personnel (1995-1996)--> TEACHER, Richardson ISD (1990-1995)

Bachelor Of Science (Bs), Curriculum And Instruction

Bachelor Of Science (Bs), Coursework In Business And Education