Stephen Sibanda Email & Phone Number

Sunshine, Victoria, Australia

Providing high level and expert advice to internal and external stakeholders as required, on the integration of community’s diversity and inclusion aspects into policies, plans, strategies and programs.Developing and strengthening partnerships and knowledge networks within the organisation and the community that promote community harmony and inclusion.Participating in organisational strategies that positively transform the organisation's culture in the domains of diversity and inclusion.

Melbourne, Australia

Support the Implementation of the African Australian Community Partnership Program, through external partnership development, high level project planning, development and delivery of community initiatives, programs, events, and activities that involve the local African Australian community.

Parkville, Melbourne, Australia

Key Responsibilities:•ICT project planning, implementation, management and delivery•ITIL best practice ICT Service Delivery Model implementation•IT Strategy alignment with the overall business strategy, communicating the IT Service Portfolio, participation in creating and managing Service Level Agreements’•Translating business requirements into service deliverables• ICT Service Operations and the IT Financial management.•Facilitation of close working relationship among all stakeholders, suppliers, consumers and service owners. •Designing Service Catalogues, managing Service Level Agreements (SLA), monitoring capacity and availability and ensuring service continuity.•Managing service transitions, change, release and deployment•Monitoring the IT Service Operations through following events, incident, requests, and root cause problem analysis.•Leading the validation, testing and evaluation of processes and ensuring continual business improvements.•Providing leadership to a diverse team of 6 full time IT engineers and 8 casual staff, leading the recruitment processKey Achievements•Built a Service Delivery Team from nothing to a responsive customer focused unit liked by all our clients that employed ITIL best practice to deliver services.•I implemented the Shared Service model project where all core common University ICT services were consolidated into a single point of service, with a single service desk as the first point of contact. This resulted in the elimination of duplication and savings of up $500 000 in my division.•Completed a Master’s Degree in Business and Information Technology (MBIT) while working full time as IT Manger and managing a staff compliment of 13 permanent and casual staff. •Completed Foundation and Practitioner Certification in Project Management, Prince 2 and AGILE. I also completed ITIL V3 Foundation and Intermediate Capability in Service Offerings and Agreements, and Operational Support and Analysis

University Of Melbourne, Parkville, Melbourne, Australia

Key Responsibilities:•Managing the development and deployment of Standard Operating Environments (SOE) images of Windows XP and Windows 7•Working with software vendors to implement the License Server management systems for over 10 pieces of CAD software•Coordinating with researchers and students to source the appropriate pieces of software•Supporting vendor selection and sourcing of specialised hardware and software, maintenance and repair and license renewals•Coordinating IT project schedules and acting as conduit between business and technology suppliers•Supervising the IT Service delivery Team.Key Achievements•Developed the Standard Operating Environment (SOE) in the collaboration with all stakeholders and introduced tools for deployment.•Reduced the business software spend of almost $250,000 a year on CAD software licensing for research staff and student labs to $100,000 by configuring a floating license server that allowed the sharing of a limited number of licenses among a larger number of users.•I coordinated a stakeholder group which I called the IT Subcommittee, that included representatives from academic staff, researchers, administrative staff and students. This diverse group played a vital role in ensuring that IT services responded to business needs, and also acted as a communications conduit.•I recruited appropriate personnel to be responsible for specific roles thereby creating a complete Service Delivery Team responsible for Service Desk, Request Fulfilment, Incident, Problem and Change management. •I achieved a cohesive, coordinated Service Delivery team that provided a well-defined catalogue of services with defined service level agreements and tools that enabled the monitoring and measurement of performance.

Master Of Business And Information Technology, Mbit, Masters

Masters Of Agricultural Economics, Msc Agribusiness/Agricultural Business Operations, Masters

Ingeniero Agronomo, Agriculture, Agriculture Operations, And Related Sciences