Stephen Slayton Email & Phone Number

Denver, CO, US

Charleston, South Carolina, United States

• Coordinated fixes and process improvements to data issues and data analyst’s workflows as part of cross-functional Total Quality Management team
• Defined key performance indicators via Agile methodology and presented weekly progress updates utilizing data visualization tools
• Designed and edited business requirements documentation through partnership with engineering, configuration, customer support, and product management
• Received and processed massive inbound Excel datasets and accurately transmitted outbound data within client processing deadlines and business requirements

Charleston, South Carolina Area

• Assisted the Director of Philanthropy in organizational clean-up project of internal client data in Audubon’s Salesforce database
• Completed accuracy verification and data standardization of thousands of contacts and accounts, recorded a changelog of all data corrections in a self-paced environment
• Conducted regular back-end tasks with Salesforce and EveryAction systems to maintain database accuracy and ensure consistency across platforms
• Worked alongside public relations team to plan and implement digital communications via content management system, newsletters, and social media analytics

Charleston, South Carolina, United States

• Served as customer-facing cloud solutions expert for large nonprofit organizations and the social good community at a rate of 40+ daily contacts
• Published 100+ product knowledge articles and educational guides as support documents for both co-workers and clients
• Drafted release notes for software updates including new features, UI changes, and bugfixes; tested features in sample environment to ensure steps to follow/reproduce were consistent across various use cases
• Increased product adoption by contributing to technical knowledge on newly acquired solutions
• Facilitated integrations across wide range of solutions; configured web services and APIs
• Achieved customer satisfaction metrics of over 90% based off of positive client reviews of timeliness, professionalism, and expertise