Stephen Sleep Email & Phone Number

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

Team LeadSep 2021 - Present▪ People Lead role involves managing and supporting the career development of a team of Planit employees

Wellington, Wellington Region, New Zealand

Major BankNov 2019 - Apr 2023▪ Established all testing procedures and lead testing on all BAU and project work for ServiceNow (SNOW). Established a suite of automated test cases using ALM. Main Responsibilities ▫ Organising the complete testing procedure for the SN Team▫ Using Agile tools to create a balanced testing strategy ▫ Presenting to the team Test Plans and gaining consensus on test approach ▫ Supporting Developers so the SN Team only delivers world class results ▫ Supporting the wider Employee Experience Team testing requirements

Wellington, Wellington Region, New Zealand

Government MinistryCloud Oracle ERPAug 2019 – Nov 2019▪ UAT (User Acceptance Testing) testing migration & integration of Oracle EBS to Oracle to ERP – cloud. Co-authored Support Model Document. Public TrustMicrosoft Dynamics NavOne BAUFeb 2019 – Aug 2019▪ Tested enhancements to Microsoft Dynamics NavOne to verify fixes and changes had been implemented and configured correctly. Regional CouncilSAP HR Payroll testingJan 2019▪ Executed prepared tests to help provide a project catch-upMajor BankNew AI / Avatar testing Sep 2017 – Dec 2018▪ Performed testing on Soul Machines AI, a voice responsive, interactive avatar for customer support.Mobile banking Eftpos machine upgradeNov 2016 – Nov 2018▪ Tested and demonstrated a VeriFone portable contactless EFTPOS payment system linked via Bluetooth to a mobile phone.Banking services demonstration app on iPad testing Apr 2017 – Jun 2018▪ Tested stand alone iPad customer self-help appMobile Business Continuity (BCP) app testingJun 2017 – Dec 2018▪ Tested an app used by upper management for BCP eventsConference organization app testing Jul 2017 – Oct 2017▪ Tested an app used by conference attendees to facilitate event participation

Wellington, Wellington Region, New Zealand

Power retailerCall Centre upgrade to VOIPJan - 2016 - May 2016▪ Oversaw the testing of the upgrade of the call center to a cloud-based system.CRM email upgradeMay 2016 - Jul 2016▪ Tested the upgrade of MS Dynamics CRM from the 2010 version to the latest 2016 versionNZ Government DepartmentNon-Production domain upgradesJul 2015 - Dec 2015▪ Oversaw the testing of Windows server 2012 upgradeLarge Telco - AustraliaCloud Based IaaS wholesale sales portal May 2015 - Jul 2015▪ Performed Test Planning for an upcoming system upgrade and move to the cloudPublic Transportation ServicesMobile browser and device testingMay 2015▪ Extensive browser compatibility testing for a newly upgraded transportation applicatioICT Services CompanyOn-line SSO Dashboard containing Widgets, the Applications that power them & central billing for all.Jun 2014 - Feb 2015On-line loan application portal for Major NZ BankNov 2013 - Jun 2013On-line / Off-Line application to handle legal land covenantsFeb 2014 - May 2014On-line portal to handle Motor racing License applicationsMar 2014 - Apr - 2014NZ Government DepartmentProject: Payroll System Upgrade,Jun 2013 - Oct 2013

Auckland Central

Test Analyst• Determine the requirements for a projects UAT test strategy• Establish time required to complete preparation and execution of UAT testing• Create test cases required • Ensure test data and conditions are organised prior to test execution• Manage issues in a timely manner• Report progress summary to key stakeholders regularly• Deadlines are are managed• Documents are written and updated to a high standardSystems Analyst• DSM System maintained to a high standard• Enhancements are recognized, tested and successfully released• System data is accurate to ensure users receive a premium experience• Automation is investigated and applied when ever possible• Processes are established and continuous improvement maintained• Weekly and monthly reports are prepared to the audiences needs• New initiatives are investigated, implementation time lines are established and communicated succinctly to the key stakeholders• Alternate outcomes are suggested when there is a system limitation• Time lines are adhered to

Auckland, New Zealand

Auckland Central

• Daily Operation and Management of Telecomunications Retail store• Meet & exceed Sales margins and targets• Back Office Reporting and Administration• Stock Management• Customer Complaints/issues escalations dealt with in a professional and satisfactory manner• Sales and Customer Service coaching ongoing with staff along with monthly one on one meetings • Maintain up to date and in depth product knowledge across Telecom core range (Mobile, Home, Broadband)• Staff performance management and disciplinary actions.• Performance reviews (Half Yearly, Yearly)• Prepare Weekly Managers Report• Management of customer service repairs and loan phones• Staff Rostering• Keeping motivation amongst the team at all times• Merchandising of store• Managing team of 7 staff

Auckland Central

• Daily Operation and Management of Electronics Retail store• Meet & exceed Sales margins and targets• Back Office Reporting and Administration• Stock Management• Loss prevention management• Customer Complaints/issues escalations dealt with in a professional and satisfactory manner• Sales and Customer Service coaching ongoing with staff• Maintain up to date and in depth product knowledge across a vast range of store stock• Staff recruitment • Performance Management and Disciplinary actions.• Performance reviews (Half Yearly, Yearly)• Prepare Weekly Managers Report• Management of customer service repairs• Staff Rostering• Keeping motivation amongst the team at all times• Merchandising of store• Managing team of 6 staff

Auckland Airport

• Daily Operation and Management of landside Duty Free Retail store at Auckland International Airport.

Passenger Cruise Ships At Sea

• Daily Operation and Management of Duty Free Retail store on board passenger curise ships at sea.