Stephen Sleep Email & Phone Number

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

• Team LeadSep 2021 - Present
• People Lead role involves managing and supporting the career development of a team of Planit employees

Wellington, Wellington Region, New Zealand

• Major BankNov 2019 - Apr 2023
• Established all testing procedures and lead testing on all BAU and project work for ServiceNow (SNOW). Established a suite of automated test cases using ALM. Main Responsibilities ▫ Organising the complete testing.

Wellington, Wellington Region, New Zealand

• Government MinistryCloud Oracle ERPAug 2019 – Nov 2019
• UAT (User Acceptance Testing) testing migration & integration of Oracle EBS to Oracle to ERP – cloud. Co-authored Support Model Document. Public TrustMicrosoft Dynamics NavOne BAUFeb 2019 – Aug 2019
• Tested enhancements to Microsoft Dynamics NavOne to verify fixes and changes had been implemented and configured correctly. Regional CouncilSAP HR Payroll testingJan 2019
• Executed prepared tests to help provide a project catch-upMajor BankNew AI / Avatar testing Sep 2017 – Dec 2018
• Performed testing on Soul Machines AI, a voice responsive, interactive avatar for customer support.Mobile banking Eftpos machine upgradeNov 2016 – Nov 2018
• Tested and demonstrated a VeriFone portable contactless EFTPOS payment system linked via Bluetooth to a mobile phone.Banking services demonstration app on iPad testing Apr 2017 – Jun 2018

Wellington, Wellington Region, New Zealand

• Power retailerCall Centre upgrade to VOIPJan - 2016 - May 2016
• Oversaw the testing of the upgrade of the call center to a cloud-based system.CRM email upgradeMay 2016 - Jul 2016
• Tested the upgrade of MS Dynamics CRM from the 2010 version to the latest 2016 versionNZ Government DepartmentNon-Production domain upgradesJul 2015 - Dec 2015
• Oversaw the testing of Windows server 2012 upgradeLarge Telco - AustraliaCloud Based IaaS wholesale sales portal May 2015 - Jul 2015
• Performed Test Planning for an upcoming system upgrade and move to the cloudPublic Transportation ServicesMobile browser and device testingMay 2015
• Extensive browser compatibility testing for a newly upgraded transportation applicatioICT Services CompanyOn-line SSO Dashboard containing Widgets, the Applications that power them & central billing for all.Jun 2014.

Auckland Central

• Test Analyst
• Determine the requirements for a projects UAT test strategy
• Establish time required to complete preparation and execution of UAT testing
• Create test cases required
• Ensure test data and conditions are organised prior to test execution
• Manage issues in a timely manner

Auckland, New Zealand

Auckland Central

• Daily Operation and Management of Telecomunications Retail store
• Meet & exceed Sales margins and targets
• Back Office Reporting and Administration
• Stock Management
• Customer Complaints/issues escalations dealt with in a professional and satisfactory manner
• Sales and Customer Service coaching ongoing with staff along with monthly one on one meetings

Auckland Central

• Daily Operation and Management of Electronics Retail store
• Meet & exceed Sales margins and targets
• Back Office Reporting and Administration
• Stock Management
• Loss prevention management
• Customer Complaints/issues escalations dealt with in a professional and satisfactory manner

Auckland Airport

• Daily Operation and Management of landside Duty Free Retail store at Auckland International Airport.

Passenger Cruise Ships At Sea

• Daily Operation and Management of Duty Free Retail store on board passenger curise ships at sea.