Ann Stephenson Email & Phone Number

Chapel Hill, Nc, Us

Durham, North Carolina, United States

Oversee the professional development programming that the Lifelong Learning Team offers to the Duke Alumni community. Create new initiatives and work with partners across campus to curate and collaborate on opportunities to share with a broader alumni audience. #ForeverLearning

100 Fuqua Drive, Box 90120, Durham, Nc 27708-0120

◆ First point of contact for Fuqua's non-degree Executive Education portfolio inquiries. ◆ Supervise the Program Manager and Client Relations Coordinator staff to support and deliver open enrollment and tailored programs for Duke Executive Education.◆ Manage all aspects of program execution including pre-program planning, on-site delivery and post-program follow up. Engage with faculty on program content and delivery methods.. ◆ Serve as primary liaison between Marketing and Executive Education. Coordinate marketing and business development initiatives, attend monthly marketing campaign reviews, develop email outreach, and secure sponsorship materials.◆ Nurture and develop client relationships via phone, email, and in-person to encourage long-term relationships with Duke Executive Education.◆ Direct Accountability for revenue generation through open program enrollment and nurturing of tailored program opportunities.◆ Owns all registered client relationships and builds trust and value through exceptional customer service. ◆ Generates the annual program and operating budgets, and forecasts throughout the year.

88 Vilcom Center Dr. Suite L210, Chapel Hill, Nc 27514

◆ Manage the final process of packaging client tax returns for individuals, businesses, corporations, and estates/trusts. ◆ Responsible for creating client letters, invoices, and any necessary documentation to aid in comprehension of the tax return. ◆ Manage and input customer contact information, appointments, documents, and service requirements in Act! (CRM) software.◆ Manage and order office supplies to guarantee office runs at high production levels. ◆ Align with the owner to organize client data and work-flow processes.◆ Communication with all team members required to meet deadlines.◆ Enter confidential information into Tax Prepared Software System (Pro-Series).◆ Consistently praised for the quality of work, attention to detail, exemplary customer service delivery and team-player attitude.

1213 E. Franklin St. Chapel Hill, Nc 27514

◆ Supported social impact to communities through the arts and partnership with Kidznotes.◆ Day-to-Day Management of Non-profit Orchestra Organization (30+ years in existence).◆ Collaborate with Artistic Director, Chairman and Vice-Chairman of the Board, and all Board Members.◆ Administer and manage musician contracts, venue contracts, soloist contracts, and music rental contracts.◆ Initiate and finalize grant submissions with the Chairman and Vice-Chairman of the Board.◆ Manage and report all financial contributions and tickets sales for orchestra.◆ Update and manage website to continually engage and educate visitors.◆ Manage public relations and marketing for entire orchestra. ◆ Assist Chairman and Board Members with yearly fundraiser in all capacities. ◆ Attend Board meetings to address orchestra changes, improvements and progress.

Hillsborough, Nc

◆ Applied database management skills to input raw data collected by a survey team attending telecommunications trade shows. ◆ Streamlined and manipulated data using Excel functions to provide a quick and easy view.◆ Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures.◆ Provided outstanding and professional customer support: achieved a record 100% customer satisfaction rating.◆ Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly.

Research Triangle Park, Nc

Account Manager (2000 – 2005) ◆ Delivered end to end execution, and project management of telecommunications orders. ◆ Managed and coordinated material delivery schedules. ◆ Analyzed all job-stopping issues, and resolved through systemic thinking. ◆ Achieved objectives through interaction with sales, marketing, customers, finance, engineering, and installation. ◆ Acquired a comprehensive understanding of multiple Nortel systems to effectively perform job. Team Leader (1997 – 2000) ◆ Led 10-member quotation team by managing work assignments to achieve all deliverables supporting 100+ North American customers. ◆ Mentored new employees and trained in all new areas.Proposal Specialist (1994 – 1997) ◆ Supported North East Sales Team by preparing and releasing timely customer proposals detailing telephone-switching equipment to be purchased. ◆ Maximized revenue capture by hand managing all pertinent data, the preparation of the final word document, and resolution to all customer issues. ◆ Tracked and monitored all billing issues.