Workday implementation - HCM & Talent suiteHR ServiceNow implementation

Responsible for the delivery of the HR programme for the stand-up of savings, loans and credit cards contact centres for a supermarket challenger bank. Deliverables are;• Project planning, management, reporting and governance for HR workstream for simultaneous deliveries• TUPE transfer of c350 employees from LBG to the bank over 3 tranches• Stakeholder management of senior HR, business leaders and project personnel• Recruitment of c150 new contact centre employees and c110 temps• Build a training team, design & deliver 10-15 days training to c450 employees (TUPE & new recruited) over 3 tranches in preparation for bank stand up• Responsible for £1m budget for TUPE and training• TUPE and bank comms and engagement• Relationship management of outgoing TUPE organisation• TUPE requirements gathering, documentation & sign off with outgoing TUPE organisation• Property and facilities readiness for 2 contact centres

Responsible for building a new recruitment service for Williams & Glyn, a new challenger bank being created for divestment by RBS to implement and deliver;• Project planning, management, reporting and governance• Design of end to end recruitment processes (swimlane & procedures)• Design and implementation of new recruitment management system - Taleo Recruit, including; Requirements definition; User acceptance testing; Branding; eOffer templates and other system content• Outsourcing of full recruitment services; Contracting of RPO outsourcing supplier for the range of services required; Managing the implementation from client side• Design and delivery of transitional business processes to transfer activity to Williams & Glyn; Transfer of contingent workers to new supplier; Internal & external career sites design & implementation; Maintaining ongoing recruitment during and after separation• Training materials & change management to stakeholders and business users• IAR compliance of recruitment service• Compliance with RBS existing policies and governance until separation

Currently managing multiple projects:• Implementation of graduate recruitment on Taleo• Launch of Taleo Learn and Recruit to the Asia business unit• Taleo interface enhancement• Decommissioning of redundant systems• Definition and management of the 2014 technology plan for the HR functionResponsibilities include; - 3rd party supplier engagement and Statement of Work documentation - Project planning and management of project cutover - Facilitation of the process mapping the ‘as is’ and ‘to be’ processes - Requirements gathering and documentation - Responsible for project teams of up to 10, including 3-4 IBM offshore consultants - Management of change management activity for projects impacting business users

Managed the full project life cycle for the implementation of Oracle Taleo Recruit and Oracle Taleo Learn to 4,000+ users as part of £12million HR transformation programme. Responsibilities• Project planning – development and management of detailed end to end project plan and ensuring all milestones are met. Management of project issues and mitigation of risks.• Process mapping – facilitation and documentation of end to end global processes • Requirements gathering - Coordination and facilitation of requirements gathering from global business SMEs to reach agreement on global processes and system requirements• Delivery – managed the simultaneous delivery of both applications including the management of 2 project teams of 10 members each, including consultants from IBM and Oracle.• Stakeholder management – engagement and management of senior project stakeholders• Supplier management – supplier selection then management of IBM consultants (onshore and offshore)Achievements• Taleo Recruit and Taleo Learn delivered simultaneously to 3 business units on time and on budget (£500k) despite limited project resources• Established genuine global processes and delivered system functionality that met the needs of 4 business units across 6 countries• Managed user acceptance testing after losing the test manager 2 weeks prior to UAT

Role undertaken in conjunction with Workstream Project Manager role. Main responsibilities included:• Developed the PMO proposition and established a PMO in the HR function to provide rigour and structure to the delivery of an ambitious portfolio• Management of the Group People Plan to track and report all 100+ projects across the global HR teams including tracking benefits realisation• Management of a small team of consultants working across the HR function to deliver a range of projects including restructures and process improvements projects• Risk champion for the HR function; raised awareness of effective risk management; designed and implemented multiple risk events to promote risk management; risk scorecard reporting; review of risk events and supported the implementation of mitigation/correction actions. Risk awareness and proactive reporting increased due to my actions• Provided project management support and oversight to the HR function to kick off projects and set them up for success• Delivered of project management best practice training across the HR function• Project management of the external sustainability reporting for multiple destinations (e.g. FTSE4good, Dow Jones Sustainability Index) to demonstrate the company's sustainability to external stakeholders, shareholders and investors• Responsible for the implementation and management of company policy to ensure corporate governance is demonstrated across the HR function• Delivery of multiple smaller projects such as employee flexible benefits renewal

Role undertaken in conjunction with PMO Manager role. Workstream Project Manager for multiple Oracle projects that were part of a multi-million pound HR transformation programme. Responsibilities included:Oracle E-Business (scope UK and Ireland)• Managed the collation of UK and Ireland configuration requirements• Designed and mapped 'to be' processes for core HR activities (New Hires, Absence Management, Assignment Changes, Terminations, Payroll Processing, Payroll Updates, Maintaining Work Structures)• Facilitated requirements sessions to obtain business sign off for processes and system design to finalise to proceed to the build phase• Established a process and procedure framework then managed the delivery of procedures to support the implementation of E-Business core HRGoals and Performance and Compensation (scope global)• Facilitated the design of 'to be' global processes for new goals and performance and compensation processes• Obtained business sign off for processes and system design through the facilitation of requirements sessions with global SMEs• Project managed the design, development and delivery of all new content to the company intranet (3 new microsites created) and e-training videos to support the business change• Managed the delivery of and created a number of procedures for goals and performance and compensation

PeopleSoft v9.0 project• Managed the workstreams for the implementation of PeopleSoft v9.0 Recruitment, Learning and Performance. Projects established and global processes and requirements gathered before the programme closed.Companywide restructuring programme• Project managed the design, development and delivery of a People Tracker to manage 4,500+ employees impacted by a companywide restructure. The People Tracker allowed HR to track the progress and outcomes of impacted employees, generate letters and provided MI. Functionality previously not available. The People Tracker shifted time consuming activity from HR Consultants to HR Administrators thus reducing the cost to deliver• Managed the updating of people systems post company restructure to ensure that all changes were updated and downstream systems/access reflected the changes• Managed the delivery of new companywide, automated distribution lists• Supported the implementation of new processes into BAU for future restructuring projectsOperational capacity review• Managed the review of the HR operational teams to identify collect and collate activity• Analysed the data and presented recommendations to the management team that were used to restructure the area

Responsibilities included:• Recruitment - manpower planning; management of multiple vacancies; development of press and e-media adverts; negotiation of preferential recruitment agencies fees out with the company pricing model• Business consultancy - business cases written and recommendations presented to senior management; Stakeholder management of multiple managers and driving the people element of their business strategy; Consultative advice and influencing of business managers on a range of people and business issues• Project management – managed multiple restructure programmes including redundancies• Proactive management of multiple complex employee relations cases to achieve acceptable outcomes

• Recruitment campaign management - recruited 64 professional financial services staff over 12 months to increase the company headcount by 54%• Managed the implementation of Sage payroll for 100+ staff• Business partnering to management team• Management & resolution of ER cases• Line management responsibility for 2 administators