Stephen Hill Email & Phone Number

Toronto, Ontario, Canada

Ontario, Canada

• I launched a new POS product that is mobile-first, cloud-native, omnichannel, versionless, and extensible.
• developed product strategy and positioning
• managed the product’s ongoing roadmap, balancing the features needed for early customers with the strategic plans for the product
• collaborated with design and architecture to shape features
• completed build-out of most critical must-have product features
• managed strategic relationships with payment partners and architected omnichannel payment flows

Toronto

• I stood up and led a new services division supporting Tulip's biggest and most demanding customers, adding bespoke product extensions and accelerated core features
• managed a large portfolio of services contracts and 12 to 18 staff
• maintained close face-to-face relationships with client exec teams
• built Tulip's first customer-facing app as a custom extension on top of our best-in-class clienteling app
• enabled two top-tier retailers to keep providing white glove service and selling to their best customers while the stores were closed due to the pandemic

Toronto, Canada Area

• I supported the sales and delivery teams, defining solutions for customers during Tulip’s start-up phase
• Architected and delivered omnichannel “endless aisle” and in-store “takeaway” solutions for world-class retailers, including four different in-store payment integrations and back-end order flows

• I led team of 15 technical professionals, responsible for application architecture, integration, development and support across all Holt Renfrew in-house technologies including.Net and SQL Server, SSIS and Biztalk.
• architected integration of new Oracle ATG web site with Holts installed back-end systems.
• delivered annual work program entailing small demands, maintenance, and large projects.
• managed delivery resources, consulted on solution architecture, and coordinated delivery with Project Managers.
• spearheaded PCI compliance: managed quarterly scans and annual compliance assessment.
• managed application portfolio through technology modernization program: Selected Biztalk as Enterprise Integration Architecture platform, deployed and adopted for all new builds; migrated applications physical servers.

Interim management of two key enterprise projects: upgrading ERP version, and remediating PCI compliance gaps.

As part of the store design and support organization, led three teams mandated to: manage line review process; deliver projects related to store integration; and provide analytics and end-user computing (EUC) development services.

Led a team of IT Specialists focused on project delivery in support of the division’s key programs.

Led team of Business Analysts, and managed a broad portfolio of software applications and related technologies used in-store by Associate Dealers and their staff.

Project managed the roll-out of a new point-of-sale system (hardware, software, infrastructure, training, etc) to 420 associate stores (approximately 4,500 lanes) as part of the Y2K program. Managed multiple vendors and in-house project team.

Managed centralized help desk for in-store hardware and software. Managed team of 30+ staff, supporting 420+ stores. Managed multiple 3rd party service providers. Supported POS systems (NCR, IBM) and back-end systems (AS/400, in-house developed software.)