Stephen Vice Email & Phone Number

Gilbert, Az, Us

Gilbert, Az, Us

Tempe, Arizona, United States

Core Duties of an ASU Digital Navigator & include: • Collaborate closely with a team of other digital navigators and ASU’s broader support community to ensure that organizational goals are met.• Receive, return, or initiate phone, chat, or email contact with both ASU’s population and the community ASU supports who are seeking assistance with technology.• Appraise community members’ circumstances and advise them around affordable home internet options, appropriate and affordable devices, support them in securing internet, digital skill level, and their tutoring/troubleshooting interests and needs.• Make a plan with community members for follow-up meetings on tutoring, troubleshooting, and information sharing. Research supportive information as necessary.• Tutor, navigate, and provide quality information to community members to meet their technology needs. Duties may include phone and online interactions, referral to sources of additional information, and digital skills training.• Participate in giving feedback and solutions around processes and procedures within the Digital Navigator program and digital equity infrastructure across the region, state, and country.

Tempe, Arizona, United States

When the Microsoft Store Organization evolved, I transitioned into a new team within the training Program within the Direct Sales and Support Organization for Microsoft. Within this role my team was restructured several times as we sought to redefine the Microsoft Stores Experience. My role focused on conducted end user training across the Microsoft 365 suite focusing on Teams, the Office suite and most recently the Power Platform. Additionally, I engage with key customer stake holders to identify and tailor training content aligned with shared goals. Provided full training cycle support from planning sessions, delivering content and post training resources. Support assigned team by managing business related processes to ensure accountability and accuracy across entirety of team.

Tempe, Arizona, United States

I was nominated and supported small to medium business as a Customer Success Manager (Scale I-CSM) program because of results and flexibility to meet business needs. In the role, I worked collaboratively with a customer’s account team to help support the customer’s unique needs. Advised key customer business decision makers on Microsoft Teams to maximize usage and investment. Identified blockers with the customers change management curve and work to resolve the issue.

Tempe, Arizona, United States

When Microsoft Retail Stores went remote in March 2020, I opted in to continue supporting customers during the initial stages of the remote transition period. During this time, I joined the Web Sales and Support team as a member of the Windows 10 Download, Install and active support agent. Throughout my time with the temporary assignment I provided web-based chat support for Microsoft Windows 10 Assisted with supporting Windows 10 upgrades, installs and updates across a variety of Windows supported hardware. I Collaborated with peers across North America to share knowledge, support and resolve cases. Provided direct feedback to Microsoft based on customer experience through employee tools.

Chandler, Az

As a Consumer Service Advisor, I was a front facing representative of Microsoft. My main area of responsibility in this role was to provide personal and technical support behind Microsoft Services and Products. On a consumer level, I focus on helping people get the most out of their hardware and software with support such as troubleshooting and training. At the same time, I worked to support our local businesses, I provided world class support to help maximize efficiency and to serve as a bridge to the various resources Microsoft provides to help them achieve more. In either capacity I worked to establish realistic timelines and expectations and routinely communicated them through various support channels. Beyond the assigned responsibility, I often was the onboarding lead for any new Customer Service Advisors and routinely sought to establish a culture of accountability and success. To be successful in this endeavor I would routinely leverage the unique skills of my team while we worked to raise the bar on our skills and the experience, we sought to deliver to our customers.

Chandler Arizona

As a Consumer Service Advisor, I was a front facing representative of Microsoft. My main area of responsibility in this role was to provide personal and technical support behind Microsoft Services and Products. On a consumer level, I focus on helping people get the most out of their hardware and software with support such as troubleshooting and training. At the same time, I worked to support our local businesses, I provided world class support to help maximize efficiency and to serve as a bridge to the various resources Microsoft provides to help them achieve more. In either capacity I worked to establish realistic timelines and expectations and routinely communicated them through various support channels. Beyond the assigned responsibility, I often was the onboarding lead for any new Customer Service Advisors and routinely sought to establish a culture of accountability and success. To be successful in this endeavor I would routinely leverage the unique skills of my team while we worked to raise the bar on our skills and the experience, we sought to deliver to our customers.

Chandler Arizona

As a Product Advisor I get the unique privilege of breathing life into Microsoft by promoting and highlighting products including the variety Microsoft Brands from; specifically: Microsoft Office, Windows, Xbox, and Microsoft Surface. The work we had as the customer facing arm of Microsoft expanded beyond our retail store to off-site events to meet the customers where they were and where they were most comfortable and receptive. Whether it was through showcase events or training opportunities our goal was to every day champion and evangelize Microsoft products and services to help both consumers and businesses in achieving more.

San Tan Mall Gilbert Arizona

During my time at Eddie Bauer my goal was always to foster relationships with guests to ensure they have a positive experience as they explored the ever changing landscape of products we offered.

Phoenix, Arizona Area

Working at PairMate quality was at the core of everything we did. No matter the job site or location we aimed to provide the best solutions for our partners and customers whether it was ethernet cables, fiber optic cables or custom cable assemblies.

Bachelor Of Science - Bs, Political Science And Government

Activities and Societies: Resident Hall Association, Devil DanceBachelors in Political Science Minor in History Certificate in Civic.

High School, International Baccalaureate

Activities and Societies: Model United Nations, International Baccalaureate, Tutor Club, National Honor Socity