Stephen W. Email & Phone Number

Kailua-Kona, Hawaii

Handled major events (Kona Surf Film Festival and Ironman World Championship), group movements and local catering functions. Sold small groups 10 rooms or less with events.Returned to the mainland to be nearer to family.

Kealakekua, Hawaii And Waimea, Hawaii

Handled patient scheduling, patient charts, check in and check out and collected payments. Prepared deposits for the bank. Assembled charts for clinic days with appropriate paperwork.

Kailua-Kona, Hawaii

527 room hotel with over 30,000 sq ft of function space (indoor and outdoor) Responsible for overseeing the 5 member department and assisting where needed. Review billing with client to ensure accuracy. Attend and plan specific departmental and hotel operational meetings, provide timely information to hotel departments for effective operation of group within the hotel, forecasting on monthly and yearly basis, monitored and ensured Meeting Planner Satisfaction Index (MPSI) was near the high score of 5. Sold small groups 15 rooms or less with events.

Honolulu, Hawaii

Responsible for coordination of all Sales group files into resumes and event orders for distribution to all hotel departments, plan pre-event meetings for the clients to meet the hotel staff and review group details, review daily billing to ensure final billing accuracy, conduct site tour with clients. Sold small groups 10 rooms or less with events.

Honolulu, Hawaii

Responsible for scheduling, evaluations and monitoring of Trip Directors for programs. Responsible for Accounts Receivable. Attended debriefing of programs with Account Managers and Lead Trip Director. Assisted Costing & Planning Department with completion of Letters of Agreement.

Phoenix, Arizona

Responsible for billing of group programs. Assisted clients with reconciliation of billing when necessary. Monitored and evaluated staff. Handled Credit Inquiries.

Litchfield Park, Arizona

Responsible for Bell Desk and Valet areas. Discipline, evaluate and monitor employees. Monitored resort activities and assisted with emergencies.

Phoenix, Arizona

Supervise Front Office Agents. Monitor guest account billing ensuring credit was painted for charges. Handle special requests and concerns. Responsible for maintaining a $5000.00 bank to provide change for agents and outlet cashiers.

Koloa, Lihue, Kapaa

Processed film and sold film. (stayed on Kauai after Hurricane Iniki occurred in September 1992) Worked in all three locations. Processed payroll and supervised employees.

Lihue, Kauai

As CSM: Handled group movements and events for 840 room resort.As Account Manager: Monitored group master accounts to ensure accurate billing. Prepared daily updates for clients with back up for each charge.As Assistant Manager: On Opening Team: Supervised Front Office Agents on a rotating 24 hour shift. Assisted with emergencies and guest opportunities. Routine Property Inspections for 847 room, 800 acre resort.

Bachelor Of Arts (Ba)

Diploma