• Provide all level support and troubleshooting to the clients and investigate and resolve application functionality related issues• Manage and maintain the company’s etail website and Supply Chain Management (SCM) website • Manage and Maintain of 10 servers with different application and functions (VM, File, Web, SQL, Exchange, AD, Applications)• Create reports using VBA and Excel for Sales and Inventory data analysis• Create automation tools using VBA for data connection• Analysis data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.• Administered Windows Active Directory, DHCP and DNS Infrastructure Components• Manage domain zone records and email accounts using cPanel• Utiliz VNC, Teamviewer & Remote Desktop to access computer remotely• Build up Cloud service for storage and applications between Sydney HO to Retails Store and Sydney office to China office• Build up the business system related to IT to improving network performance• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support

• Provide on-going support for desktop computer environment including hardware, software and corporate applications• Provide on-call technical and remote support• Administration and Support all the client’s through SCCM• Manage national user accounts within Windows Server 2008 Active Directory• Manage email accounts using Microsoft Exchange 2010• Manage Windows Print Server• Escalate any issues and exceptions to the relevant Vendors and third party support providers• Repair and replace peripheral equipment such as terminals, phone, printers and moderns• New POS System setup, test, configure and problem solve• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

• Resolve technical support calls and manage both Inbound and Outbound calls• Provide first line software support to retail pharmacy clients focusing on POS and Dispense issues• Resolve customer problem relate to Operating System , Anti-virus software in Windows environment• Troubleshot hardware issue in Network, EFTPOS Terminal and Printer• Ensure that customer satisfaction is consistently maintained in a professional and timely manner• Investigate and assist in resolution of software queries relating to the Corum Health Services Product Suite

• Assist in troubleshooting user problems relating to Operating System issues (Windows XP/7), Network Connectivity, LAN configuration, upgrades, MS Office 2007/ 2013 products and Internet connectivity• Responsible for configuration, troubleshooting mobile devices: Blackberry, iOS and Android devices.• Resolve technical issues pertaining to any hardware or software related problem• Install hardware, configured and tested PC’s, analysed functionality of peripheral appendages• Responsible for troubleshooting, installation, software upgrading, configuration and repairing computer systems• Repair and upgrade old systems, installed then configured new systems• Daily maintenance and monitoring of Retail Chain Management Software (POS Server)• Onsite POS system setting up include, PC, EFTPOS Terminal, Cisco ADSL Router, Scanner, Printer and hardware troubleshooting• Administration of Windows Server 2003 Active Directory, Exchange Server, SQL Server• Managing and documenting system configurations

• Provided on-site technical IT support to Head Office• Troubleshot, diagnosed, solved technical problems and replaced parts• Provided first line technical support; answering support queries and adhered to all service management principals• Repaired hardware and software related problems• Resolved issues of staff members relating to computer software, hardware, network, programming languages etc• Performed upgrades, back up, installation of software and drivers and essential desktop troubleshooting• Updated the website information and setup email in web server• Administration of VOIP phone system i.e. Directory, headset setup, etc