Stephen C. Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

Auto Trader is the UK’s 15th biggest website, with 55 million cross platform visits each month. We're the No 1 trusted automotive classified brand in the UK, with 80% of UK car dealers advertising on our platform.I'm an Account Manager with strong experience in establishing and managing retailers and customers who use data and systems to achieve great results through our ever-evolving multi-faceted digital marketplace. Hugely passionate about building a rapport with clients to identify… Show more Auto Trader is the UK’s 15th biggest website, with 55 million cross platform visits each month. We're the No 1 trusted automotive classified brand in the UK, with 80% of UK car dealers advertising on our platform.I'm an Account Manager with strong experience in establishing and managing retailers and customers who use data and systems to achieve great results through our ever-evolving multi-faceted digital marketplace. Hugely passionate about building a rapport with clients to identify needs and match suitable products and services whilst balancing the tenacity to exceed expectations. Show less

Manchester

Self-driven Client Manager who was passionate about building great client relationships and delivering a tailored approach. Supporting 5 to 10 of our largest customers; this will include Franchise and large Independent Dealerships and will demonstrate the value of our products and services at every opportunity.Other responsibilities include;· Worked with our Data and Insight tools to deliver reports and presentations incorporating key data that supports current and potential future… Show more Self-driven Client Manager who was passionate about building great client relationships and delivering a tailored approach. Supporting 5 to 10 of our largest customers; this will include Franchise and large Independent Dealerships and will demonstrate the value of our products and services at every opportunity.Other responsibilities include;· Worked with our Data and Insight tools to deliver reports and presentations incorporating key data that supports current and potential future client spend and articulate the insight on this data and how this impacts the client.· Accountable to the customer and took steps to ensure they are kept informed, issues are resolved and uses initiative to deliver above customer expectations for the benefit of the customer and Auto Trader.· Attended Dealer Seminars and Client Meetings to support the client account and the Account Director as necessary· Drove engagement and delivering value to key stakeholders at a dealership level via the phone· Ensured all actions delegated from client meetings are actioned effectively and within the given timescales.· Took an active role in identifying opportunities for service and process improvements to enhance the customer experience.· Proactively used expertise to work in partnership with the customer to broaden the customers knowledge and skills to enhance the AT value message.· Took a pro-active approach in learning about the industry and the wider economy using this information to influence, audit, assess to educate customers and hold credible conversations. Show less

Representing Emsi (Economic Modelling Specialists International), a company that helps FE and HE use data to understand the connection between their programmes and their local economies. We help our clients understand their performance and impact, apply sound data to program planning and review.• Ensure product contract renewals from customers in region.• Build, manage and maintain a designated portfolio of demanding client relationships in order to identify and address their needs,… Show more Representing Emsi (Economic Modelling Specialists International), a company that helps FE and HE use data to understand the connection between their programmes and their local economies. We help our clients understand their performance and impact, apply sound data to program planning and review.• Ensure product contract renewals from customers in region.• Build, manage and maintain a designated portfolio of demanding client relationships in order to identify and address their needs, ensuring that the overall service exceeds clients’ expectations.• Liaising and working with all levels of stakeholders. • Up sell other Emsi products to existing customers in region.• Drive and deliver on regional marketing alongside the regional Business Development Manager and Content and Editorial Manager. • Deliver system training on site and virtually. • Act as a focal point for queries and liaise with all parts of the Esmi network to resolve difficulties, support change design where appropriate and to ensure continuous improvement providing a first class service.• Proactive customer support visits.• Document and share good practice, case studies and customer experiences with Contentand Editorial Manager and Client and Product Enrichment Manager to drive strategic support and marketing activities.• Identifying and tracking of contract/ client risks and plans of action.• Facilitate process/ resource improvement via analysis, investigation and review. Show less

• Work with other members of the funding team to identify, engage and monitor the success of the projects. • Collect and collate all management information and to prepare reports for monthly progress monitoring and returns to LSC.• Liaising and negotiating contract/MIS requirements including with external agencies as required. • Provide ongoing advice and guidance to the Manchester Colleges Consortium and other partnerships to ensure that they are meeting LSC guidelines and that all… Show more • Work with other members of the funding team to identify, engage and monitor the success of the projects. • Collect and collate all management information and to prepare reports for monthly progress monitoring and returns to LSC.• Liaising and negotiating contract/MIS requirements including with external agencies as required. • Provide ongoing advice and guidance to the Manchester Colleges Consortium and other partnerships to ensure that they are meeting LSC guidelines and that all required records and monitoring information are being accurately completed and submitted.• To monitor and evaluate the implementation of the projects and prepare statistics and financial statements to ensure project is meeting target and funding is being maximised. • Submission of concise reports to SMT/Crescent Principals Creation including: progress in meeting targets, reasons for any changes in targets, or changes in implementation to ensure future targets are met, financial report.• Organise, in conjunction with the Marketing Officer - Press, Publicity and Publication, appropriate internal and external promotion of the funded projects. • Maintain budget tracking and resource forecasts.• Scoring PQQs, ITTs and bids against set criteria. Show less

• Month end journals• Calculation of interest • Budget preparation • Design & monitoring of spreadsheets • Attending monthly meetings • Administering and managing the property database• Passing invoices for payment

Business Studies Hnc

Activities and Societies: HNC Business Studies Modules studied: Marketing, Organisations & Behaviour, Common Law, Managing Financial.

Aat, Accounting

Activities and Societies: Accounting Level 2, 3 & 4 Modules studied: Year 1: Data processing, Communicating for accounting, Recording.