Stephen R. Smith Email & Phone Number

Buffalo, New York, United States

Buffalo/Niagara, New York Area

Supervisor for the development team. Coordinate design and implementation of PDI applications, collaborating with project managers, engineering teams, and quality teams to ensure on-time completion of project deliverables. Interface with business analysts, developers, and technical support to determine optimal specifications for software. Develop, maintain, and upgrade custom PDI software. Rapidly Prototype new capabilities to confirm feasibility. Maintain T-SQL database for all PDI applications. Develop and maintain ERP (Sage X3) system and T-SQL database. Create and maintain technical documentation. Selected projects include...• Incorporate legacy programs and procedures developed in Sage X3• Project lead for Sage Enterprise Intelligence; a business intelligence solution for real-time and data warehouse reporting• Project lead to develop a customer portal web application for the companies’ diesel warming system• Move legacy programs to web applications that could not be integrated into Sage X3

United States

• Designed and implemented functional infrastructure between three buildings, LAN & WLAN, with multiple subnets for network traffic.• Configured and installed VMware virtual environment, servers, firewall, and layer 3 switches.• Implement Spectrum Free to Guest IPTV system.• Assist with implementation of Mitel VOIP system.• Assist with implementation of video security system.• Assist with implementation of Salto security card system.• Assist with implementation of Maestro, the hotel operations system.

Buffalo, Ny 14221

• Lead a project to design and implement a Cisco ASA 5550 firewall to replace existing Cisco routers, a Citrix XenServer Virtual environment to virtualize servers, and a Citrix XenDesktop Virtual environment. Lead a project to implement and validate software for an upgrade from Windows XP to Windows 8.1 and upgrade the Active Directory Domain to Windows Server 2012.• Provide advanced, second-tier user support and training on operating systems, networks, and applications.• Track users’ requests and logs resolutions to problems; keep employees updated on the progress of their requests.• Install, upgrade, test, and troubleshoot software and hardware; automates system processes; recommends new software and hardware.• Evaluate new technologies for potential integration and optimal use by the company.• Configure network services, such as network file system (NFS), network information service plus (NIS+), and domain name system (DNS).• Perform backups of system data, per documented plan; performs restore of system data, as required by users.• Integrate and maintain new and existing office equipment.• Interact with and serve as contact person for repair professionals.• Participate in internal project teams; collaborate effectively with team members and other co-workers, while receiving high-level direction from project leader and manager.• Understand, create, and maintain documentation in accordance with all standard operating procedures.• Identify and explore opportunities for professional development and training. Attends internal and external training opportunities. Remains current with technical reading.

Amherst, Ny 14228

• Lead a project to upgrade the Windows domain from 2000 to 2008. Replace all computers with Windows 2007.• Lead a project to switch the Email system from Icewarp to Google Business Apps.• Maintained Firewall Technologies for website and internal network.• Worked with an existing website to update, as well as to improve the overall look, feel and performance.• Maintained, Supported and Troubleshoot the business ERP application.• Monitored and Maintained back up schedule for all services• Key contact for problem resolution for new software applications• Designed, Implemented, and Administered Icewarp Mail servers• Installed and Troubleshot Workstation, Servers, Print Servers, Network Printers, Fax Machines, and Scanners

Outsourced Information Specialist, responsible for maintaining service levels and operations of Retail Technical Support, Server Operations, and LAN/Desktop Support Services. Complete a variety of special assignments and IT projects for various companies throughout the Erie and Niagara county region.

Associate'S Degree, Information Technology - Software Applications And Programming, 4.0

Activities and Societies: Awards: Member of the National Honor Society ALPHA BETA KAPPA; Highest Honors for every Quarter; Perfect.

Information Technology

Windows Tech 2000 MCSE/A Courses – Certified Microsoft Systems Engineer